Interviews Operations Process Analysis 
Markovitz Consulting
MAY 1, 2019
The authors state that companies adopting business process reengineering are so focused on the future state that they ignore a thorough analysis of the current state. What kind of current state analysis only has interviews with no observational data? I hardly know what to say about this argument.
Harvard Business
JUNE 13, 2018
As Andrew Spanyi , the author of four books on process management, put it to us by email: “RPA does not redesign anything. It operates at the task level and not the end-to-end process level.” ” But RPA can be combined with changes in the relevant business process. Why RPA Needs Process Analysis.
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