IMC USA

MAY 22, 2012

Do you need a fresh perspective to help expand your operations? Advisory boards focus on "big picture” issues--such as compensation, market strategy, and succession planning--rather than day-to-day operational difficulties. As usual, the answer seems to lie in your company’s unique needs. Use the Pluses.

Knowledge Base 100

Knowledge Base Operations Insurance Insurance 100

Harvard Business

SEPTEMBER 11, 2017

Start a knowledge base. It’s time to dedicate a full-time person to building your knowledge base and providing customer education support. Consider hiring a “customer operations” person to focus on automation full-time. At this stage, you too will spend lots of time talking about operations.

Metrics 132

Metrics Engineering Efficiency Operations 132

Harvard Business

AUGUST 27, 2018

All three factors have become more common over time, which we argue stems from firms’ increasing reliance on intangible and knowledge inputs in their business models. Emerging digital firms compete with knowledge, strategy, and expert human capital, attacking even the largest established firms.

Company 129

Company Trends Finance Knowledge Base 129

Kates Kesler

JUNE 29, 2020

For example, one LOB is best suited to acquire a broad customer base, even if this means operating at a loss. Although the leadership team of this company is aligned on the new strategy, the P&L construct is serving as a powerful organization derailer.

Metrics 100

Metrics Sports Enterprise Comparison 100

Kates Kesler

MAY 7, 2020

The company was structured around fully loaded product business units, each with its own Engineering, Supply Chain, Operations, and Product Marketing. While such a role solves an integration challenge, it also creates potential complexity regarding boundaries and decision rights with existing, more traditional roles on the leadership team.

Accenture 91

Accenture Engineering Methodologies Productivity 91

Kates Kesler

MARCH 7, 2021

Where do we need leadership and management? . Local (business unit and operational function) teams have embedded practitioners that know the work of the unit and can build local relationships. . How should we organize project and change management practitioners? . Performance is managed b y local leader s. .

Management 65

Management Enterprise Metrics Change Management 65

Kates Kesler

NOVEMBER 4, 2021

long term vs short term investments, M&A activity, enterprise vs operating unit accountability). While Netflix relies heavily on leadership behavioral expectations, the automotive company relies on documented protocols owned and overseen by a person or committee. 1 Networked, Scaled, and Agile.

Automotive 50

Automotive Enterprise Operations Agile 50