Remove Knowledge Base Remove Leadership Remove Productivity
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Why We Shouldn’t Worry About the Declining Number of Public Companies

Harvard Business

Emerging digital firms compete with knowledge, strategy, and expert human capital, attacking even the largest established firms. They operate as lean organizations, using cloud and internet-based infrastructure, and launch and distribute products more quickly than did firms that competed with factories, warehouses, inventories, and suppliers.

Company 129
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Deep Dive into Customer Segmentation (Part 1 of 2)

Tom Spencer

Determining appropriate product pricing (e.g. Prioritizing new product development efforts. Choosing specific product features. This form of segmentation is widely used since specific products often cater to individual needs relating to at least one demographic element. brick-and-mortar vs online).

Apparel 103
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Love your Organizational Problems, not Just your Solutions

Kates Kesler

The late Elliott Jaques (1989) 2 created a useful framework for designing leadership work in large organizations.?One His belief was that the top leadership level of the company should have a decision horizon in years. One aspect of this multifaceted framework is managerial focus across time.

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Scaling Customer Service as Your Startup Grows

Harvard Business

Your #1 focus at this stage is product-market fit. Customers are integral to this process because they provide feedback, and every member of your team should be answering support requests, meeting with customers, and thinking about how to build a product that suits the needs of the market. Start a knowledge base.

Metrics 132
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Chief Ecosystem Officer – Taking Customer Centricity to the Next Level

Kates Kesler

Customer centricity is defined here as creating unique product value propositions and strategies to deliver against unmet customer needs. You may be asking, isn’t it the role of a Chief Product Officer to create solutions across products? Since inception, they have consistently developed cutting edge, best-in-class products.

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Could Your Business Use an Advisory Board?

IMC USA

If retired, outsiders may lack the energy to productively serve your board. But if your business needs perspective, bringing in some outside professional assistance can help solve persistent problems and introduce new ideas into your company’s knowledge base. Use the Pluses.

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Using the Right Performance Metrics: Watch out for P&Ls

Kates Kesler

As an example, we recently worked with a healthcare company that contains product/service lines of business (LOB’s). For example, one LOB is best suited to acquire a broad customer base, even if this means operating at a loss. To deliver on the strategy, each LOB must play a unique role in which it is best positioned to contribute.

Metrics 100