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Customer centricity is defined here as creating unique product value propositions and strategies to deliver against unmet customer needs. Many of our clients are asking how to utilize organization design mechanisms to take customer centricity to the next level.
As a group, brainstorm all the touch points that could be affected—if some are iffy, rank them in terms of likelihood—and come up with a strategy to maintain momentum while the dust settles. 2 – New project team leaders come on board. The addition of senior-level group members has the potential to impact your team’s productivity.
Cari faces a common problem: An executive leadership team decides to build a capability critical to the company’s strategy and future success. They do all the right things: create a strategy, announce a leader, build and buy the talent needed, research and implement best practices, purchase new technology, and roll-out training.
Kearney’s digital business service aims to help these companies stay at the top of their game in the digital world – separating hype from potential digital disruptors & developing specific digital strategies designed around the company’s capabilities. Innovation. There are 4 capabilities to A.T. Marketing & Sales.
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