Knowledge Base, Methodologies and Talent - Management Consulting Connection

Chief Ecosystem Officer – Taking Customer Centricity to the Next Level

Kates Kesler

MAY 7, 2020

Key accountabilities of the Chief Ecosystem Officer include: Creating an integrated customer storyline across all products based on customer insights and intelligence Leading industrial design and UX decisions to create consistent user interface and customer pathway mapping across all product business units Spearheading pricing processes and methodology (..)

Accenture

Accenture Engineering Methodologies Productivity

So, you’ve built a new capability, but no one uses it! What gives?

Kates Kesler

JANUARY 18, 2022

She had hired top talent, built assets, and delivered high quality demonstration projects. They do all the right things: create a strategy, announce a leader, build and buy the talent needed, research and implement best practices, purchase new technology, and roll-out training. But a year later they have little to show for it.

Enterprise

Enterprise Talent Accenture Energy

Management Consulting Connection

Chief Ecosystem Officer – Taking Customer Centricity to the Next Level

So, you’ve built a new capability, but no one uses it! What gives?

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