Knowledge Base Metrics Strategy& 
Kates Kesler
JUNE 29, 2020
We regularly work with CEO’s that are frustrated with leader behaviors that undermine enterprise strategy. Simple financial measures, like P&Ls, are an effective way to visibly drive leader accountability, yet they frequently do not match the complexity of today’s strategies.
Harvard Business
SEPTEMBER 11, 2017
Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e., Start a knowledge base.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Harvard Business
JULY 19, 2016
No strategy is static. At the less-expensive end is a knowledge-based approach that organizes data and language into highly malleable and helpful blocks of information. But companies and government agencies are starting to find plenty of places where knowledge-based tools can make a huge difference. Insight Center.
Kates Kesler
JULY 24, 2020
Talent problems are result of organization design decisions related to organization strategy and broader organization design issues. The Star Model provides a holistic view of to look at the diversity opportunity and it starts with strategy. Metrics and Rewards. The focus on “fixing” a talent problem comes too late.
Kates Kesler
JULY 22, 2020
Talent problems are result of organization design decisions related to organization strategy and broader organization design issues. The Star Model provides a holistic view of to look at the diversity opportunity and it starts with strategy. Metrics and Rewards. The focus on “fixing” a talent problem comes too late.
Kates Kesler
MARCH 7, 2021
METRICS/REWARDS . . What metrics should we track? . It’s important to take a systematic approach to enabling the transformation program that considers structure, processes, metrics , and people practices. Communities of practice also promote continuous learning and sharing. . Christie Irizarry.
Kates Kesler
APRIL 7, 2022
Work and decisions often become centralized at a corporate level for a variety of good reasons – to drive common strategy and policy, to consolidate work for efficiency and scale, to leverage scarce talent through centers of expertise. A common strategy is created by representatives of the network and is broadly communicated.
Expert insights. Personalized for you.
100 
Let's personalize your content