Remove Knowledge Base Remove Operations Remove Software
article thumbnail

Scaling Customer Service as Your Startup Grows

Harvard Business

Don’t let your engineers hack together workarounds that will need to be maintained down the road; provide real engineering solutions to the types of problems new software has. Before you hire a data scientist or implement expensive machine learning software, have a face-to-face conversation with 15 customers.

Metrics 132
article thumbnail

Why We Shouldn’t Worry About the Declining Number of Public Companies

Harvard Business

All three factors have become more common over time, which we argue stems from firms’ increasing reliance on intangible and knowledge inputs in their business models. Emerging digital firms compete with knowledge, strategy, and expert human capital, attacking even the largest established firms.

Company 129
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Chief Ecosystem Officer – Taking Customer Centricity to the Next Level

Kates Kesler

We recently worked with a high-growth medical device company that makes sophisticated hardware and software systems. The company was structured around fully loaded product business units, each with its own Engineering, Supply Chain, Operations, and Product Marketing.

article thumbnail

5 Benefits of Internal Strategy vs Consulting

Tom Spencer

However, extensive energy can be spent learning the political dynamics, internal processes, and even standard operating procedures for software tools. I joined consulting to learn new things constantly, but over time I also realized I wanted to gain depth rather than persistently add breadth to my knowledge base.

article thumbnail

Epicflow Updates: Hardshell Data Security and Advanced AI-Powered Functionality for Flawless Project Portfolio and Resource Management

Epicflow

This means that for any operation in the Epicflow system, your business data remains secure on your servers. Epicflow’s knowledge base and training materials, any other source, or all together. With DataGuard, we provide cloud service while making it possible to keep your data on premises.

Resources 148
article thumbnail

Embracing Healthy Tensions in a Matrixed Organization

Kates Kesler

long term vs short term investments, M&A activity, enterprise vs operating unit accountability). And it will mean getting comfortable with influence derived from sources other than positional power, such as a decision right that is tipped one way or another for key operating issues or budget control that is granted to a new unit/function.2

article thumbnail

What is the Professional Services Industry All About?

Progressus

Professional services is an expansive space spanning several industries – consulting firms, software publishers, IT service providers, even manufacturers and distributors that offer post-sale services — each with its own set of challenges, regulations, and opportunities. They provide customized, knowledge-based services to their clients.