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Chief Ecosystem Officer – Taking Customer Centricity to the Next Level

Kates Kesler

Customer centricity is defined here as creating unique product value propositions and strategies to deliver against unmet customer needs. You may be asking, isn’t it the role of a Chief Product Officer to create solutions across products? Since inception, they have consistently developed cutting edge, best-in-class products.

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To Little, Too Late: Why many Diversity and Inclusion efforts fall short

Kates Kesler

When thinking about diversity and inclusion, organizations need to take a more holistic view of the organization; many organizations focus their efforts too narrowly on talent practices and do not consider the broader organization design. The focus on “fixing” a talent problem comes too late. Metrics and Rewards.

Talent 65
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To Little, Too Late: Why many Diversity and Inclusion efforts fall short

Kates Kesler

When thinking about diversity and inclusion, organizations need to take a more holistic view of the organization; many organizations focus their efforts too narrowly on talent practices and do not consider the broader organization design. The focus on “fixing” a talent problem comes too late. Metrics and Rewards.

Talent 65
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So, you’ve built a new capability, but no one uses it! What gives?

Kates Kesler

She had hired top talent, built assets, and delivered high quality demonstration projects. They do all the right things: create a strategy, announce a leader, build and buy the talent needed, research and implement best practices, purchase new technology, and roll-out training. But a year later they have little to show for it.

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Tecchies vs Business minds - managing people in different departments

freshminds

Computer failures can cause catastrophe with so much business being conducted online and the look and feel of websites can totally affect the way in which consumers experience a company and its products. They need to take bold risks and their specific talents and knowledge bases must be given autonomy for the ideas to become reality.

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Embracing Healthy Tensions in a Matrixed Organization

Kates Kesler

When a large automotive company shifted its organization model from a product center-of-gravity to a customer-centric model, its leaders initially believed the matrixed tensions were unnecessary complexity and associated tension with “failure.” These many voices create predictable tension that is often mistaken as something harmful.

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Business Spotlight: Stanford GBS grad launches Returnships

Management Consulted

Linda’s company, Talent Reconnect, offers returnships that are aimed mostly at women who have graduated from top business schools but who had 2 to 5 years of post-MBA experience before opting out. And when I say smaller, I don’t mean dinky. When I talk to the VP of HR, they tend to either get it in 5 minutes or not.