Harvard Business

NOVEMBER 7, 2018

Recently the Chief HR Officer for a healthcare firm asked us to identify the best new framework for leadership that she could use to train and develop a cadre of high potentials. Explicit in our HR officer’s question was her assumption that the newest thinking on leadership development must contain something essential.

Leadership 132

Leadership Handbook Healthcare Emotional Intelligence 132

LSA Global

NOVEMBER 18, 2024

Sales leaders understand that these potentially high-value customers are looking for more than descriptions of product and service benefits. 3 Ways to Win Over Value Buyers Value buyers want sellers who have solutions to help them achieve key goals, not just products. This decreases seller credibility and trust.

Sales 68

Sales Metrics B2B Case Study 68

Harvard Business

FEBRUARY 16, 2017

Many companies are investing heavily to identify what leads to high engagement in order to motivate employees, thereby increasing their happiness and productivity. Working with two Fortune 100 companies, we looked to test the assumption that highly engaged employees are more productive. We think this is important.

Productivity 133

Productivity Culture Metrics Data 133

Rick Conlow

MAY 17, 2023

Grasp Servant Leadership principles, popularity, and payoff to begin to excel as a leader. With employee engagement and retention on a decline this leadership approach is long overdue. Robert Greenleaf first introduced the Servant leadership style in his 1970 essay, “The Servant as Leader.”

Leadership 112

Leadership Training Training Airlines 112

Harvard Business

JUNE 23, 2016

That, in brief, is the concept of a leadership circle. Lastly, this group may be more attuned to individual interests (including performance metrics and compensation incentives) rather than the collective and longer-term needs of the firm. Creating a leadership circle is a step toward addressing these shortfalls.

Leadership 127

Leadership Pharmaceuticals Company Groups 127

LSA Global

JUNE 3, 2024

Top 10 Steps to Better Design Strategy Success Metrics Workplace metrics impact workplace behaviors and performance. Designing the right strategy success metrics can mean the difference between a leadership team collectively steering toward its strategic targets and veering off course. Makes sense right?

Metrics 68

Metrics Strategy Strategy Strategy& 68

LSA Global

JULY 1, 2024

While the specific strategy success metrics vary across different industries and different strategies, metrics tend to fall into four overall buckets: Financial, Customer, Employee, and Other. Here is a list of the top thirteen metrics that CEOs should measure for strategic success.

Metrics 68

Metrics Cash Flow Talent Financial 68

Epicflow

JUNE 10, 2024

Strategic project leadership A chief project officer defines a company’s project management strategy and determines project priorities in line with an organization’s long-term vision and objectives. Soft skills A CPO requires similar skills as a project manager but with a strong focus on leadership and strategic thinking.

Resources 178

Resources Methodologies Efficiency Metrics 178

LSA Global

DECEMBER 23, 2024

Misalignment between these people strategies can lead to decreased productivity, higher turnover, and a misaligned company culture. We know from Employee Engagement Action data that engagement is often influenced by company health, leadership, recognition, and opportunities for career growth and development.

Strategy 67

Strategy Strategy Strategy& Case Interview 67

Johanna Rothman

MARCH 28, 2023

Many of these spied-upon people have installed mouse (and keyboard) simulator products. Yes, these products randomly move the mouse to pretend the person is “working.” I'll start with measuring productivity. But no one, on any project or product, works alone. We can't measure a person's productivity.

Leadership 89

Leadership How To Metrics Efficiency 89

Harvard Business

AUGUST 17, 2017

Consumers are registering their concerns about how companies make their products. Many of them responded by including quality metrics in their compensation incentives. As any compensation consultant will tell you, comp plans can address only so many metrics. Despite conflicting messages about climate change from U.S.

Metrics 135

Metrics Government Energy Company 135

Johanna Rothman

DECEMBER 6, 2023

If you read the article above or any of the other articles you can find online, you might notice Economies of Scale focus on production—specifically manufacturing production. That's not product development—and that's the first place we get stuck with Economies of Scale thinking. Ignorance of the flow metrics.

Metrics 81

Metrics How To Efficiency Resources 81

LSA Global

JANUARY 22, 2025

In a working group, there is no collective work product beyond individual accomplishments. In a team, however, performance is measured primarily by the products produced collectively by the team. For example, the performance of swim, track, golf, and gymnastics teams is a function of what its members do as individuals.

Management 68

Management How To Construction Training 68

Tom Spencer

NOVEMBER 15, 2024

Use concrete metrics to demonstrate your contributions, such as cost savings, revenue growth, or operational improvements. For example, some of my peers at my MBB firm took on internal rotations as Chiefs of Staff for senior leadership, gaining unique insights into global consulting operations.

Consulting 60

Consulting Finance Nonprofit Transportation 60

Chad Barr

JANUARY 29, 2025

” The responses revealed not just a list of powerful tools, but a roadmap for accelerating growth and thought leadership in any industry. “Provide coaching questions to help a client struggling with [specific challenge] related to [leadership, business growth, mindset, productivity, etc.].”

Methodologies 52

Methodologies Exercises Metrics Tools 52

LSA Global

APRIL 21, 2025

Foundational Skills for New Sales Hires: Setting the Stage for Long-Term Success We know from sales leadership simulation assessment data that the pressure on new sales hires to ramp quickly and deliver measurable impact is higher than ever. Do you equip new sales hires with customer-centric communication tools (e.g.,

Sales 62

Sales Balance Sheet B2B Training 62

Harvard Business

NOVEMBER 29, 2018

A core challenge of management is to ensure that the organization’s priorities, strategies, and metrics are consistently embraced and that any impediments are identified and addressed quickly. Metrics that are reported daily, such as “units at capacity.” CAPTION TEXT HERE/Getty Images.

System 130

System Healthcare Metrics Report 130

Organizational Talent Consulting

MAY 15, 2023

Evidence from workplace studies on the benefits of character suggests that leaders with high character scores outperform others on company performance metrics. Leadership behaviors guide actions, but a leader's character determines how and if the leader acts. Great leadership is a combination of competence, character, and commitment.

Leadership 76

Leadership Journal Development Survey 76

Harvard Business

JUNE 13, 2017

One client I worked with recently — let’s call it Sales and Product Co. Leadership teams I’ve worked with have an almost primal urge to give their middle managers a list of activities. Left to their own devices, many leadership teams shortchange the questions of what they want the change to achieve, and why.

How To 136

How To Metrics Resources Sales 136

Harvard Business

DECEMBER 28, 2016

Most customer experience (CX programs) are positioned as strategic, but quickly veer away from business objectives and become simply about tracking CX metrics. They have “soft” metrics rather than real business goals. Mistake #2: Linking metrics to business outcomes. True CX leadership comes from: Ownership.

Metrics 124

Metrics Data Benchmarking ROI 124

Harvard Business

DECEMBER 1, 2016

What does digital leadership look like in this sense? Leadership is changing — fast. They look at their business as platforms, not just as products and services. Geographic business units are responsible for hiring the right people, selling their products, and provisioning new customers. Insight Center.

Leadership 70

Leadership Metrics Operations Culture 70

Harvard Business

OCTOBER 5, 2016

Even the most sophisticated psychometrics and people analytics have yet to make leadership development more science than art. I’ve found no better diagnostic for promoting authentic revelations around personal leadership style and substance. The lead-by-example stories executives tell sharpen their leadership brand propositions.

Examples 136

Examples Leadership Enterprise Development 136

Harvard Business

OCTOBER 10, 2017

Every step of the process was measured, and real-time metrics were easily accessible. When Bernstein hid a set of production lines from managers’ view, the performance of employees on those lines increased by 10% to 15%. They will represent the products more consistently. Metrics emphasized speed.

Metrics 136

Metrics Engineering Operations Sales 136

Harvard Business

NOVEMBER 7, 2016

Many know and use the nine-box model , for example, to map past performance against future leadership potential. New workplace metrics are needed to help leaders get a more complete picture of this. and How can managers benefit from that information, particularly as it pertains to identifying potential leaders?

Leadership 132

Leadership Talent Deloitte Software 132

Harvard Business

DECEMBER 13, 2017

Because I teach a course on Product Management at Harvard Business School, I am routinely asked “what is the role of a Product Manager?” ” The role of a Product Manager (PM) is often referred to as the “CEO of the Product.” Defining and tracking success metrics. Core Competencies.

Productivity 73

Productivity Management Engineering Case Interview 73

Harvard Business

NOVEMBER 6, 2018

One type of data scientist creates output for humans to consume, in the form of product and strategy recommendations. Data science for humans: the consumers of the output are decision makers like executives, product managers, designers, or clinicians. They are decision scientists. They are modeling scientists. What is the output?

Data 132

Data Engineering Software Operations 132

Harvard Business

FEBRUARY 16, 2018

In one global consumer products company that I work with, my firm’s organizational assessment revealed an unusually intense degree of aggravation over how much time was consumed by meetings, leaving “only evenings to do our day jobs,” according to one interviewee. The right composition and metrics.

Meeting 136

Meeting How To Government Finance 136

LSA Global

NOVEMBER 18, 2024

Sales leaders understand that these potentially high-value ideal target customers are looking for more than descriptions of product and service benefits. 3 Ways to Win Over Value Buyers Value buyers want sellers who have solutions to help them achieve key goals, not just products. This decreases seller credibility and trust.

How To 36

How To Sales Metrics B2B 36

Harvard Business

SEPTEMBER 11, 2017

Your #1 focus at this stage is product-market fit. Customers are integral to this process because they provide feedback, and every member of your team should be answering support requests, meeting with customers, and thinking about how to build a product that suits the needs of the market. What to do. What not to do. What not to do.

Metrics 132

Metrics Engineering Efficiency Operations 132

Harvard Business

APRIL 18, 2017

” By imposing economic discipline , ruthlessly prioritizing segmentation, retention, and monetization, the metric assures future customer profitability is top of mind. Consequently, serious customer lifetime value metrics should measure how effectively innovation investment increases customer health and wealth.

Company 136

Company Exercises Metrics Examples 136

Harvard Business

AUGUST 3, 2016

Which means that all of us, no matter where we are in our career, have to wrestle with the big questions of leadership: What is our personal definition of success? But each of us has to figure out which style of leadership fits who we are and what we are trying to achieve. What are those four styles of leadership?

Leadership 70

Leadership How To Financial Metrics 70

Harvard Business

MAY 8, 2018

Our research , which focused on CEO succession in the American health care system, examined the impact of CEO succession on productivity and efficiency. Because hospitals receive substantial governmental revenues, they make public their operating data, which we needed to calculate productivity. There are thousands of U.S.

Study 73

Study Productivity Efficiency Analysis 73

Harvard Business

AUGUST 30, 2018

In 2016 the leadership team of a national retail organization asked us to help boost their frontline performance. We explained to leaders that great leadership isn’t about pressuring people to do their work. Goals and metrics were transparent to everyone so that nothing was hidden.

How To 131

How To Retail Productivity Sales 131

Chad Barr

APRIL 23, 2025

Whether for blog posts, podcast episodes, lead magnets, or thought leadership assets, this tool supercharged my IP creation in record time. What you see here is the result: a fully loaded idea matrix ready to power weeks—or even months—of meaningful content.

ROI 52

ROI Tools Marketing Industry 52

Harvard Business

OCTOBER 27, 2017

They are often the first to recognize and raise up areas of improvement, and it’s important that leadership is ready to listen. Leadership must ensure these team members feel empowered and understand their role in helping the company achieve its long-term sustainability goals.

Company 136

Company Strategy Strategy& Strategy 136

Harvard Business

AUGUST 31, 2018

Developing a diverse leadership pipeline can benefit companies in all sectors. And yet black women’s advancement into leadership roles has remained stagnant , even as the number of them in professional and managerial roles has increased. How People Get Ahead. They pursue management challenges.

Management 132

Management Leadership Culture Development 132

Brimstone Consulting

NOVEMBER 6, 2020

How a private equity-backed artisanal food manufacturer stemmed losses, rebuilt the leadership team, and positioned the company for growth. Brimstone worked with the CEO, the senior leadership team, and the private equity firm to put in place the conditions for success. Two senior team members were onboarded.

Agile 58

Agile Leadership Development Case Study 58