Harvard Business

DECEMBER 28, 2016

Most customer experience (CX programs) are positioned as strategic, but quickly veer away from business objectives and become simply about tracking CX metrics. They have “soft” metrics rather than real business goals. Mistake #2: Linking metrics to business outcomes. True CX leadership comes from: Ownership.

Metrics 124

Metrics Data ROI Benchmarking 124

Harvard Business

NOVEMBER 23, 2017

To do this, we examined how 49 enterprise leadership teams spend their time and also looked at their perceived effectiveness on critical behaviors of a senior team. That time is spent establishing financial and operational metrics, aligning goals with overarching strategy, allocating resources, and reviewing key metrics.

Strategy 134

Strategy Strategy Strategy& Enterprise 134

Harvard Business

OCTOBER 27, 2017

In a recent survey , Bain & Company found that just 2% of companies are successful in achieving their sustainability goals. However, like many of the companies surveyed by Bain, we were unsure how to connect our strategic vision around sustainability with meaningful operational changes. Simone Golob/Getty Images. Make it personal.

Company 134

Company Strategy Strategy Strategy& 134

Harvard Business

NOVEMBER 7, 2016

Many know and use the nine-box model , for example, to map past performance against future leadership potential. New workplace metrics are needed to help leaders get a more complete picture of this. and How can managers benefit from that information, particularly as it pertains to identifying potential leaders?

Leadership 132

Leadership Talent Software Deloitte 132

Harvard Business

SEPTEMBER 19, 2017

Metrics Are Not Your Friends. A growing body of evidence shows that ethical companies outperform financially over time , but trying to translate such a broad finding into the short-term planning metrics used by most businesses is perilous. There are (at least) three major flaws with it. Let’s be clear.

Ethics 136

Ethics Metrics Energy Financial 136

Harvard Business

OCTOBER 23, 2017

Previous work has relied on surveys and self-reported assessments — methods of data collecting that are prone to bias. Women had the same number of contacts as men, they spent as much time with senior leadership, and they allocated their time similarly to men in the same role. What Companies Can Do About It.

Study 134

Study Data Leadership Survey 134

Harvard Business

MARCH 19, 2018

A hundred fifty years ago, poet Emily Dickinson described loneliness as “the horror not to be surveyed, but skirted in the dark.” ” Leadership entails identifying and sharing meaning no matter what one’s role in an organization. Dave Wheeler for HBR.

Research 134

Research Report Study Survey 134

Harvard Business

JULY 28, 2017

In PwC’s 2017 Global Digital IQ Survey, 52% rated their digital IQ as strong. The survey, conducted among 2,200 technology executives, identified critical skill gaps such as cybersecurity and privacy. Ten years ago the PwC survey found that emerging technology constituted 17% of a company’s digital technology budget.

Company 133

Company Tools Survey Education 133

Harvard Business

JANUARY 22, 2018

It is tempting to regard artificial intelligence as a threat to human leadership. There is no reason to believe that leadership will be spared the impact of AI. A shift from the hard to soft elements of leadership is not exclusive to the AI age. Insight Center. Assessing the opportunities and the potential pitfalls.

Leadership 71

Leadership Agile Emotional Intelligence Benchmarking 71

Harvard Business

JUNE 13, 2018

Over the past year, we carried out an online survey of 2,500 reorgs (you can still complete the survey and benchmark your reorg here ). consume more of leadership’s time (41%–60% of their time, on average, as compared with 20%–40% for other reorgs). We took this question to our data. Competing in the Future.

How To 116

How To Accenture Benchmarking Survey 116

Harvard Business

FEBRUARY 24, 2017

In a recent survey , 70% of respondents said that CEOs focus too much on short-term financial results, and nearly 60% said that they don’t focus enough on positive long-term impact. ” Many CEOs in our interviews emphasized the importance of choosing the right metrics to support both/and decision making.

Metrics 112

Metrics Study Financial Operations 112

Makarios Consulting

APRIL 6, 2022

Leadership is a lot like a ropes course – you are confronted with challenge after challenge, each one testing your skills and giving you an opportunity for personal development and team growth. In this series, we are looking at elements of “The Leadership Ropes Course” that all leaders need to face – and master! Connection. The result?

Course 52

Course Leadership Construction Metrics 52

Makarios Consulting

APRIL 6, 2022

Leadership is a lot like a ropes course – you are confronted with challenge after challenge, each one testing your skills and giving you an opportunity for personal development and team growth. In this series, we are looking at elements of “The Leadership Ropes Course” that all leaders need to face – and master! Connection. The result?

Course 52

Course Leadership Construction Metrics 52

Harvard Business

AUGUST 31, 2018

Developing a diverse leadership pipeline can benefit companies in all sectors. And yet black women’s advancement into leadership roles has remained stagnant , even as the number of them in professional and managerial roles has increased. How People Get Ahead. They pursue management challenges.

Management 132

Management Leadership Culture Development 132

Organizational Talent Consulting

FEBRUARY 21, 2022

Compelling evidence indicates that leadership moderates company performance and results. But, maybe you feel the importance of effective leadership is often overstated and are somewhat skeptical of the real impact leadership has on a business. Great leaders achieve great results and create great company cultures.

Leadership 52

Leadership Journal Study Research 52

Harvard Business

MAY 19, 2016

For example, in a separate survey, Tsay found that people were much more likely to attribute entrepreneurial achievement to striving and motivation, in contrast with our findings about musical achievement. The profiles were randomly generated, so any potential alignment between objective metrics (e.g.,

Talent 120

Talent Study Metrics Guidelines 120

Harvard Business

FEBRUARY 16, 2017

After experimenting with a number of potential behavioral metrics, we settled on using one that approximates average weekly working hours as our primary measure. Both of these data points served as calls to action to senior leadership to invest more into creating a culture of both engagement and productivity.

Productivity 133

Productivity Culture Metrics Data 133

Management Consulted

SEPTEMBER 25, 2016

The Net Promoter Score is a customer loyalty metric originally formulated by Fred Reichheld, Bain & Company, and Satmetrix in 2003. Because customers are key to bringing about this change, customer satisfaction metrics helps to see the true story. All NPS surveys are short and sweet. WHY READ IT? QUICK OVERVIEW.

Bain 100

Bain Survey Banking Metrics 100

Harvard Business

OCTOBER 31, 2017

Doctors are working harder than ever and spending more of their time documenting clinical metrics and measuring patient satisfaction. A survey we recently administered to over 1,000 physicians, along with performance data from athenahealth’s network of medical and revenue cycle records, offers useful guidance.

Survey 71

Survey Leadership Productivity Groups 71

Harvard Business

MARCH 13, 2018

Leaders were given brand engagement tool kits containing a leadership playbook and an “engagement calendar” to help them plan the content and timing of training sessions. The company also reported financial gains from its efforts, reporting increased revenues, REVPAR (a hospitality industry key metric), and net income.

Company 147

Company Training Training Culture 147

Harvard Business

SEPTEMBER 28, 2016

A recent survey showed that STEM degrees are among the most lucrative for graduates. By the time careers reach leadership levels, as few as 15% of those talented women remain, according to some estimates. Throughout a daylong workshop , we came up with three solutions for the problems in women’s STEM careers and leadership.

Talent 70

Talent Metrics Leadership Research 70

Rick Conlow

JANUARY 2, 2023

CEOs focus on data, facts, figures, and metrics. No wonder the #1 issue on employee engagement surveys is the lack of communication. Kouzes and Posner, authors of The Leadership Challenge, found that over 80% of managers value honesty as a key characteristic in their leaders. This list goes on, but you get the picture.

Study 88

Study Emotional Intelligence Leadership Finance 88

LSA Global

JULY 28, 2022

Leadership Development Matters McKinsey and the Corporate Executive Board surveyed more than 500 executives to learn their top human capital priorities. Leadership development ranked among the top three and almost half of all business leaders listed developing effective leaders as their top concern. Where’s the disconnect?

Development 36

Development Leadership Guidelines McKinsey 36

Harvard Business

FEBRUARY 5, 2018

Employees of large companies just don’t go to those lengths, and often, the corporate strategy or leadership changes and doesn’t allow them to persist in perfecting a new concept. I once interviewed an entrepreneur who, instead of paying for an apartment in Cambridge, Mass.,

Interviews 106

Interviews Company Insurance Insurance 106

Harvard Business

DECEMBER 1, 2016

We break down empathy into categories: ethics, leadership, company culture, brand perception, and public messaging through social media. Our publicly available metrics including CEO approval ratings from staff, ratio of women on boards, and number of accounting infractions and scandals. This year we added a carbon metric.

Company 70

Company Ethics Methodologies Automotive 70

Harvard Business

NOVEMBER 23, 2016

We performed pulse surveys quarterly after every town hall meeting at Saint Anthony Hospital. The questions were developed by Press Ganey, the healthcare survey company, and were related to employee engagement. Each of these teams went through the same team development program as my senior leadership team.

How To 70

How To Healthcare Operations Leadership 70

Harvard Business

MARCH 22, 2017

The metrics also changed. For Equinix, surveys revealed that a third of employees were not confident explaining its company story. The leadership team conducts a weekly evaluation to assess, “Is what we’re doing working?” The results?

Marketing 134

Marketing Agile Fashion Sales 134

Harvard Business

DECEMBER 14, 2016

We recently had the opportunity to combine behavioral KPIs with employee engagement survey results for two Fortune 100 clients comprising thousands of knowledge workers. Two metrics we use to provide a proxy of active working time per week are utilization and after-hours time. The results were illuminating.

Management 70

Management Metrics Data Meeting 70

LSA Global

JULY 8, 2024

Our organizational alignment research found that talent accounts for 29% of the difference between high and low performing organizations in terms of: Revenue growth Profitability Customer Loyalty Leadership Effectiveness Employee Engagement Once you know where a company is headed (i.e.,

Talent 51

Talent Metrics Culture Leadership 51

Rick Conlow

AUGUST 21, 2023

Boosted Job Satisfaction and Performance: A survey by Psychometrics revealed that 69% of employees say they would work harder if they received more recognition for their efforts. Link to Employee Well-Being: A survey conducted by Globoforce in 2021 found that 84% of employees felt recognized by their manager reported lower stress levels.

Training 69

Training Training Culture Leadership 69

1 to 1

JULY 25, 2024

Introduction The Net Promoter Score (NPS) has long been a widely used metric for assessing customer loyalty, satisfaction, and the potential for customer churn as a relationship and transactional metric. The Broader Critique of Singular Metrics The issue with NPS is not unique. Read the original here.

Metrics 20

Metrics Analysis B2C B2B 20

LSA Global

JUNE 17, 2024

Once your sales strategy is clear enough , you can then focus on the sales strategy success metrics that the sales training must impact. Get Senior Leadership Buy-In Expecting sales reps to change without full support and involvement from sales managers is just wishful thinking.

ROI 64

ROI Training Training Sales 64

Organizational Talent Consulting

FEBRUARY 27, 2023

Why self-awareness matters in leadership To know yourself means that you can see yourself objectively, you are aware of similarities and differences from others, and you understand the perspective from which you see others and the world. "To Socrates Leadership is a relationship, and it is vital to know what others think. Dodd, N., &

Emotional Intelligence 52

Emotional Intelligence Leadership Handbook Journal 52

Harvard Business

MAY 3, 2016

For many business leaders — 85%, according to a recent Accenture survey — such open innovation is critical to their strategic plans. They used the right metrics to measure success. In particular, large companies want to partner with small firms that have developed advanced, game-changing technologies.

Intellectual Property 70

Intellectual Property Talent Groups Accenture 70

Harvard Business

OCTOBER 17, 2017

One recent global research survey of employee assistance programs found that, combined, employee anxiety, stress, and depression accounted for over 80% of all emotional health cases in 2014, compared with 55% in 2012. Denys Argyriou/unsplash. Distracted? Overwhelmed?

Enterprise 92

Enterprise Data Ethics Emotional Intelligence 92

Organizational Talent Consulting

FEBRUARY 13, 2023

Unfortunately, there is likely no other leadership habit as rare in the workplace. The following short video from leadership guru Ken Blanchard provides some thoughts on the power of servant leadership in today's workplace. A servant leadership style aligns well with selfless love. Take this free quiz to find out.

Journal 10

Journal Leadership Development Video 10

LSA Global

JUNE 19, 2019

Do You Know How to Conduct Effective Leadership Team Meetings? While most work meetings are considered a waste of valuable time and energy, your ability to conduct effective leadership team meetings is essential to moving a team forward and carving out time for strategic, complex, systemic, and cross-team issues. Identify Clear Roles.

Meeting 28

Meeting Leadership How To Metrics 28