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Best Practices in Client Relationship Management

Effective Managers

Invest in Relationship-Building Activities Spending time building relationships outside of regular business interactions can strengthen bonds: Client Events: Host events, webinars, or workshops to engage with clients in a more informal setting. Alignment: Ensure that all departments are aligned with the goal of enhancing client relationships.

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Management Fundamentals Workshop for Services Organization

LSA Global

Net Promoter Score This fast growing and highly responsive services organization wanted to design and deliver a Customized Management Fundamentals Workshop to set new and inexperienced managers up to be successful people leaders that positively impact individual and team performance, engagement, and retention.

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Leadership Tip #11: Substitute the Word Trust for Empower

Johanna Rothman

Why do managers persist in demanding teams use a “standard” board, or use “standard” metrics, such as velocity? The first morning of a two-day workshop, the taxi picked me up, put all my stuff in the trunk, and then the door closed locking his keys in the taxi—and all my stuff. ” Okay.

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Servant Leadership: Principles, Popularity, and Payoff

Rick Conlow

Grasp Servant Leadership principles, popularity, and payoff to begin to excel as a leader. With employee engagement and retention on a decline this leadership approach is long overdue. Robert Greenleaf first introduced the Servant leadership style in his 1970 essay, “The Servant as Leader.”

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Is Execution Where Good Strategies Go to Die?

Harvard Business

When I conduct workshops with marketing and leadership teams on the design of strategic narratives , I’m often asked, “Should we include the sales teams?” The fourth gap between strategy and execution is in measurement and metrics. Focus your metrics instead on learning and the creation of network effects.

Strategy 133
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The Art of Discovery: How Your Clients’ Prompts Reveal Hidden Needs

Chad Barr

” The responses revealed not just a list of powerful tools, but a roadmap for accelerating growth and thought leadership in any industry. “Generate a detailed outline for a [webinar, workshop, keynote] on [topic]. “Generate a detailed outline for a [webinar, workshop, keynote] on [topic].

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What Most Companies Miss About Customer Lifetime Value

Harvard Business

” By imposing economic discipline , ruthlessly prioritizing segmentation, retention, and monetization, the metric assures future customer profitability is top of mind. Consequently, serious customer lifetime value metrics should measure how effectively innovation investment increases customer health and wealth.

Company 134