Harvard Business

FEBRUARY 14, 2017

These metrics are useful but miss the big picture, in part because they mistake a program’s cost for its value. We developed a new metric — cost per employed day (CPED) over the first six months — that we believe better defines how well employment programs work. Many measure cost per student. Think about it.

Metrics 131

Metrics Training Training Data 131

Kates Kesler

JUNE 29, 2020

Metrics serve as a powerful motivator and unfortunately, are often perfectly designed to drive sub-optimal results. In team sports, measuring vital, non-point metrics and de-emphasizing individual metrics is not a new concept. For a simple comparison, consider this sports team analogy.

Metrics 100

Metrics Sports Enterprise Comparison 100

Clarity Consultants

DECEMBER 23, 2021

Instead, change is part of their broader operational paradigm. Change often means that your workforce will need to act, behave, think, or operate differently, which won’t go over well with everyone. Identify key metrics to measure success and have a plan to ensure broad buy-in. Successful companies are rarely stagnant.

Metrics 306

Metrics Operations Leadership Efficiency 306

LSA Global

JANUARY 22, 2025

How to Optimize Team Potential: A 7-Step Guide for Managers High performing team managers optimize potential by unlocking their teams collective capability. Teams operate best when they understand, believe in , and commit to a meaningful and shared purpose.

Management 57

Management How To Construction Training 57

Tom Spencer

OCTOBER 11, 2024

We’ll also look at case studies of companies leading the way in sustainable supply chain management. Companies are implementing various strategies to minimize waste production, from the design phase, lean manufacturing techniques, to end-of-life management. Zuhair Imaduddin is a Senior Product Manager at Wells Fargo.

Case Study 78

Case Study Case Studies Transportation Efficiency 78

Tom Spencer

OCTOBER 13, 2023

In this article, we will explore the importance of profitability ratios and valuation metrics that are crucial when analyzing banks. There are seven key profitability ratios and two valuation metrics that it is important to understand. It is not a useful metric for comparing different business lines.

Metrics 88

Metrics Banking Balance Sheet Efficiency 88

Harvard Business

MAY 24, 2017

Today’s executives spend a lot of time managing the balance sheet, despite the fact that it doesn’t represent their company’s scarcest resource. Financial capital is abundant but carefully managed; human capital is scarce but not carefully managed. How can we manage human capital better? Measure it.

Management 134

Management Company Balance Sheet Talent 134

Harvard Business

SEPTEMBER 29, 2023

It’s a forward-looking metric based on the classic momentum equation: current inventory x rate of inventory change. And now, the high-tech industry is feeling the weight of a volatile market that has led to excess component inventory. Measuring inventory momentum can help leaders address the problem.

Metrics 253

Metrics Financial Industry Marketing 253

Harvard Business

FEBRUARY 8, 2018

Theories and practices of management often spring from the opportunities created by new technologies. The complex calculations of the field known as Operations Research were enabled by mainframe computing. The constant relationship between management theory and applied technology shouldn’t be too surprising.

Change Management 134

Change Management Management Software Productivity 134

Harvard Business

SEPTEMBER 23, 2016

Many business leaders are fond of the spurious Peter Drucker quote that “you can’t manage what you can’t measure.” While effective metrics are essential for focusing attention and achieving results, they can also overpower better sense. But these metrics can become tyrants.

Metrics 70

Metrics Retail Sales Automotive 70

Epicflow

JUNE 28, 2023

More and more business organizations are becoming data-driven – they are leveraging technology and data to gain actionable insights, improve operations and decision-making, and as a result achieve better outcomes. How exactly is data used in project management? What is data-driven project management?

Data 130

Data Management Resources Software 130

Epicflow

JUNE 10, 2024

In contrast to traditional project/program/portfolio managers dealing with individual projects/programs/portfolios, the role of a CPO is more strategic, he or she is a member of the executive board and oversees all project-related activities and their connection with an organization’s business strategy. What organizations require a CPO?

Resources 157

Resources Methodologies Efficiency Metrics 157

Tom Spencer

NOVEMBER 15, 2024

Over the past decade, the integration of technology into healthcare has transformed how we diagnose, treat, and manage health conditions. As wearable technology continues to advance, we’re seeing the development of more sophisticated devices capable of monitoring a broader range of health metrics.

Healthcare 78

Healthcare Data Trends Efficiency 78

Harvard Business

MAY 24, 2016

More recently, online sites such as Glassdoor and Vault let HR managers view anonymized praises and complaints about their company from employees and former employees – comments the whole world can see. Operations in a Connected World. But it turns out these methods don’t just have to do with technology and operations.

Metrics 132

Metrics Survey Software Operations 132

Tom Spencer

MAY 18, 2019

Asset managers are institutions that ‘manage money’ on behalf of certain beneficiaries. Well, asset managers aim to understand client investment objectives and invest client funds in a variety of financial products and asset classes. Major traditional asset managers include: Blackrock. Affiliated Managers.

Industry 113

Industry Real Estate Management Retail 113

Harvard Business

APRIL 5, 2017

While a laudable effort in principle, measuring a company’s tendency to make myopic operating and investing decisions is fiendishly complex. But the other indicators probably pick up legitimate differences in how companies in the sample operate, as opposed to whether they are myopic.

Metrics 99

Metrics Study McKinsey Cash Flow 99

Tom Spencer

NOVEMBER 15, 2024

With thousands of management consultants applying to top MBA programs each year, consulting is one of the most overrepresented candidate pools, alongside finance. Use concrete metrics to demonstrate your contributions, such as cost savings, revenue growth, or operational improvements.

Consulting 60

Consulting Finance Nonprofit Transportation 60

Harvard Business

AUGUST 31, 2018

To increase diversity at senior executive levels, more must be known about one group in particular: women of color in midlevel leadership, who successfully developed and progressed beyond individual contributor and first-line management. How did (or didn’t) managers play a role? They pursue management challenges.

Management 132

Management Leadership Culture Development 132

LSA Global

JULY 1, 2024

While the specific strategy success metrics vary across different industries and different strategies, metrics tend to fall into four overall buckets: Financial, Customer, Employee, and Other. Here is a list of the top thirteen metrics that CEOs should measure for strategic success.

Metrics 54

Metrics Cash Flow Talent Financial 54

Harvard Business

NOVEMBER 29, 2018

A core challenge of management is to ensure that the organization’s priorities, strategies, and metrics are consistently embraced and that any impediments are identified and addressed quickly. Metrics that are reported daily, such as “units at capacity.” CAPTION TEXT HERE/Getty Images.

System 130

System Healthcare Metrics Report 130

Harvard Business

OCTOBER 10, 2017

Precision made it easy for managers to oversee their employees. Every spot on every line was visible to managers. Every step of the process was measured, and real-time metrics were easily accessible. A great salesperson will operate much more efficiently with a defined process for reaching out to prospects.

Metrics 134

Metrics Engineering Operations Sales 134

Markovitz Consulting

FEBRUARY 4, 2019

But when it comes to internal operations at least, disruption is often both bad for business and for employees, because it causes unevenness in work. Last week , I wrote about how kaizen events can disrupt daily operations and overburden employees. Some changes in metrics are just noise in an otherwise stable system.

Metrics 124

Metrics System Operations Trends 124

Harvard Business

MAY 18, 2017

Garvin was a generalist more than a specialist, perhaps because he came of age at HBS during the 1980s, when the school’s primary focus was the development of skilled general managers. A Sloan Management Review article (which I had the pleasure of working on) provides valuable context for Garvin’s most-read HBR articles.

Management 110

Management Turnaround Engineering Benchmarking 110

Tom Spencer

FEBRUARY 1, 2020

This might include advice on asset management, tax structuring, or capital structuring to reduce financing costs and sources of risk (e.g. For that reason, management consultants form the vast majority in the advisory branch – more than half of all advisors can be defined as a management consultant.

Consulting 135

Consulting Operations Financial Real Estate 135

BCG

JANUARY 5, 2017

One industry that has been a huge beneficiary of all this turbulence is the change management industry. The traditional approach to change management is itself in need of change. Over the past few years, the change management industry has been logging an average annual growth rate of 5%. It has not lived up to its promise.

Change Management 85

Change Management Management Comparison Industry 85

Harvard Business

SEPTEMBER 11, 2017

Set up a simple workflow to manage customer requests. Don’t obsess over metrics like inquiry volume or time to close tickets. This won’t be a “Chief Customer Officer” or a “Customer Success Manager.” What to do. What not to do. Don’t optimize for efficiency. Your goal is success.

Metrics 131

Metrics Engineering Efficiency Operations 131

Strategic Planning and Management Insights

MARCH 6, 2023

SME Strategy is a strategy consulting firm that specializes in helping organizations align their teams and operations around a shared vision, mission, values, goals, and action plans. To make tracking progress effective, it's important to set SMART goals with specific metrics and targets that can be accurately tracked in software.

Report 98

Report Data Strategy Strategy 98

Harvard Business

FEBRUARY 22, 2017

Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. It’s not surprising that the metric figures prominently on a service rep’s scorecard. Why is average handle time such a bad metric for service?

Metrics 123

Metrics Video Fashion Report 123

Harvard Business

APRIL 13, 2017

Checklists describe several standard critical processes of care that many operating rooms typically implement from memory. In a related paper published in 2013 , Alexander Arriaga and colleagues had 17 operating-room teams participate in 106 simulated surgical-crisis scenarios. following the introduction of checklists. The implication?

Airlines 190

Airlines Efficiency Study Operations 190

Harvard Business

NOVEMBER 7, 2017

The fourth gap between strategy and execution is in measurement and metrics. The assumption is that financial measures like cost and revenue are sufficient metrics to measure progress. You need metrics that tell you how well your game plan is being executed — metrics that all of your players can organize around.

Strategy 133

Strategy Strategy Strategy& Metrics 133

Harvard Business

NOVEMBER 6, 2018

Data science for humans: the consumers of the output are decision makers like executives, product managers, designers, or clinicians. These data scientists design, define, and implement metrics, run and interpret experiments, create dashboards, draw causal inferences, and generate recommendations from modeling and measurement.

Data 132

Data Engineering Software Metrics 132

Harvard Business

APRIL 6, 2017

Of course, people do use existing comms and social software to manage quality information and close relationships — the beloved chat app Slack is widely used by couples and families, for example. Technologists often discuss the problem of “ vanity metrics.” So what are the metrics for high-quality social media?

Media 127

Media Metrics eBook Software 127

Harvard Business

SEPTEMBER 19, 2017

” Many managers can easily recite the business case for ethics: Who doesn’t want better risk management, deeper employee engagement, reduced regulatory costs, public trust, and a lure to purpose-driven Millennials? Metrics Are Not Your Friends. The dominance of the win-win orthodoxy is a sign of progress.

Ethics 135

Ethics Metrics Energy Financial 135

Consulting Matters

APRIL 13, 2023

He applied for a financial manager job at Disney and was one of 1400 candidates. He is a strategic and operational leader, having led strategic planning, finance and business development teams for these companies, as well as leading large operating units of over $500 million and $1 billion in revenue.

Consulting 156

Consulting Finance Turnaround Healthcare 156

Johanna Rothman

MARCH 14, 2024

Your previous managers and potential managers don’t see the value of someone in your position. That’s because these managers think agile coaching and Scrum Mastering is a staff job, not a line job. Cutting overhead is definitely not personal—it’s all about how managers perceive an employee’s value.

Agile 100

Agile How To Metrics Productivity 100

LSA Global

JANUARY 6, 2025

Alignment with Ways of Working, Resources, and Capabilities We know from leadership simulation assessment data that too many leaders ignore cultural and operational realities. Strategies that clash with organizational culture or overlook operational constraints are unlikely to gain traction.

Research 50

Research Analysis Strategy Strategy 50

Harvard Business

MARCH 13, 2018

Managers in an up-or-out organization are expected to advance. It’s why companies like Colorcon and Deloitte are giving their performance management systems an overhaul. Doug embraced this idea and, in turn, explained how his company was using metrics and working group meetings to compel tangible advances in each inspection area.

Operations 125

Operations Exercises Conference System 125