Markovitz Consulting
MAY 1, 2019
You’re missing the boat on “process mining,” the latest improvement breakthrough that will catapult your firm to the top of your industry. According to a new HBR article , process mining will “revitalize process management in firms where it has lain fallow for years.” I hardly know what to say about this argument.
Consulting and Organizational Management
MAY 17, 2010
During the late 1960’s and 1970’s, the Quality Circle movement took root and managers tried to get everybody to address these isolated problems. The problems still were not integrated into a meaningful perspective, because most managers had many demands and problems, and no real sense of how all their efforts tied together. Leadership.
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Tom Spencer
JUNE 23, 2023
a business analysis model such as Porter’s 5 forces / 4 Ps / value chain analysis ) Brainstorming (i.e., knowledge of the client’s organization and sector based on previous experience with similar clients) It’s critical these drivers are kept at a manageable number (around 3 to 5) by clustering them into broader themes.
Harvard Business
JUNE 13, 2018
To be clear, however, the match between RPA and business processes isn’t a perfect one if the goal is to redesign or improve the process rather than to automate its current state. As Andrew Spanyi , the author of four books on process management, put it to us by email: “RPA does not redesign anything.
1 to 1
AUGUST 30, 2021
Embedded AI analyzes the data and surfaces insights to support executive-level decision making, inform management coaching, and inspire reps to adopt best practices.” Keywords and trends, customer sentiment, and process analysis can help improve sales engagements and improve future interactions on the phone or through digital channels.
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