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To be clear, however, the match between RPA and business processes isn’t a perfect one if the goal is to redesign or improve the process rather than to automate its current state. As Andrew Spanyi , the author of four books on processmanagement, put it to us by email: “RPA does not redesign anything.
You’re missing the boat on “process mining,” the latest improvement breakthrough that will catapult your firm to the top of your industry. According to a new HBR article , process mining will “revitalize processmanagement in firms where it has lain fallow for years.” I hardly know what to say about this argument.
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