Media Operations Process Improvement 
Harvard Business
JUNE 6, 2018
I just took my company through an acquisition and found that even the smallest operational change can have a significant negative impact on both employees and customers. While keeping CX top of mind throughout the whole M&A process is challenging, the benefits are undeniable: It keeps your most coveted customers and your team intact.
Harvard Business
JULY 8, 2016
Entrepreneurs in Chinese industries from animated media to applied medical research said that China’s insistence on domestic standards are resulting in less-ambitious innovation and that the education system is not supporting appropriate talent development. This presents Western companies with a fresh challenge.
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Consulting and Organizational Management
DECEMBER 2, 2012
The profession has become filled with niche players……executive coaching, team building, process improvement, change management, etc. On one hand, I like projects that enable me to work with employees to figure out how to improve their business. Marketing and Social Media. I love that type of project.”. “On Facilitation.
Harvard Business
OCTOBER 23, 2017
Apply Social Media Analytics to Identify Stakeholder Sentiment. They are also more likely than employees to comment on social media about changes a company is making, thus giving potentially vital insight into how they are responding. Deploying them now is critical to ensure success with data-driven change initiatives in the future.
1 to 1
DECEMBER 22, 2021
Eliminate waste from operations. Zeroing in on inefficiencies that slow down operations and cause friction in the customer experience can help companies identify areas that constrain to their long-term growth, scalability, and ultimately profitability. In 2022 great EX is a priority.
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