Remove Meeting Remove Process Improvement Remove Sales
article thumbnail

Effective Manufacturing Operations Management in 2024

Epicflow

With this purpose, MOM involves the analysis of each stage in the production process to make sure that they are maximum efficient, and their costs are minimized. As a result, manufacturers can reduce waste and inefficiencies, optimize production costs, and create better products that meet customers’ needs.

article thumbnail

How to Motivate Frontline Employees

Harvard Business

Productivity (revenue divided by expense) increased by 20% year over year (far more than the 9% increase in revenue that the control group stores averaged); customer satisfaction increased by 11% (the control group saw it decrease by 4%); and sales increased by 8% (the control group saw only a 2% increase). There were rules.

How To 131
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Higher Wages Aren’t Enough to Turn Mediocre Jobs into Good Ones

Harvard Business

For example: Constant display changes that take hours to set up and break down — hours that could have been spent on much-higher-value work like helping customers and trying out process improvements. Raising the minimum wage won’t make any of these obstacles go away. Take-home pay. Career paths.

Retail 122
article thumbnail

The Top Eleven Things Employees Want From Their Leader

Rick Conlow

When consulting with clients we always find ways to do individual and team recognition at meetings. For example, use meetings, one on ones, virtual sessions, phone conferences, company portal, email, Zoom, and texts. For example, meet one on one with each employee monthly. Improved customer service, sales, and quality.

article thumbnail

Why I'm Cynical about the Consulting Profession | Consulting and.

Consulting and Organizational Management

Years ago, I remember going out on sales calls with one of the partners in our consulting firm, Marv Weisbord. team building, coaching, a visioning conference, a process improvement project, etc. Guest Writer Submissions. To Subscribe to a Blog. Why I’m Cynical about the Consulting Profession By John Dupre on April 14, 2013.

article thumbnail

Scaling Customer Service as Your Startup Grows

Harvard Business

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Meet regularly to review common customer issues and build fixes into your product roadmap. What to do. This work is hard and often unglamorous.

Metrics 131
article thumbnail

How Good Companies Become Market Leaders (Without an Infusion of Capital): Interview with Charles Browne

Consulting Matters

After eight years of service, I left and worked at a couple of commercial nuclear power plants and earned a project management certification and a Master Black Belt Lead Sig Sigma process improvement black belt, along with my engineering degree. Well, you’re spending more money on a process that’s still broken.