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Best Practices in Client Relationship Management

Effective Managers

The Importance of Client Relationship Management Effective CRM is essential for several reasons: Enhances Client Satisfaction: Meeting and exceeding client expectations leads to higher satisfaction. One-on-One Meetings: Schedule regular check-ins to discuss their needs and how you can support them better.

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Rework Online Training Part 3: Design the Webinar Experience

Johanna Rothman

When I think of a training experience, I separate the training into these parts: The content I hope people will learn. I then need to think about which parts are before the meeting, which parts are during, and which parts are post-meeting. These activities are not directly transferable to a webinar.

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Rework Online Training Part 6: My Guidelines

Johanna Rothman

I'm pretty sure that online training isn't going to go away even when some people return to the office. I have already evolved my workshops to several possibilities of “training”: Short-form webinar (20-60 minutes of me delivering content, minimum interaction). My Overall Guidelines for Online Training.

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Rework Online Training Part 1: What Training Is

Johanna Rothman

After the training, you still had these concerns: You still have questions. We can do better for online training. I have not been able to take my existing in-person training and deliver it for an effective online experience. We need to rework training for online success. What Is Online Training? Define Training.

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Better Webinars

Women in Consulting

Just recently, an invite to a webinar about how to avoid webinar fatigue popped into my inbox—as did a terrific infographic on “how to rock your webinar.” Gosh, webinars are such a part of our daily business scene that it’s not a big surprise presenters are concerned about how to make theirs dance and sing.

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Beyond Referrals: How to Build a Predictable Client Pipeline

Consulting Matters

Offering free webinars on a content that would be of interest to your ideal clients is a way for them to experience your value first hand. You can provide a time-framed discount for consulting services at the conclusion of the webinar or simply a free strategy session. ” Get my Free Value Proposition Creation Video Training!

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Rework Online Training Part 2: Outcomes Drive Overall Design

Johanna Rothman

When I design any form of training, I ask this question: What actions do I want people to take after the training? When I want to offer principles or a new future, I choose a webinar. When I want more actions, I choose training. When I want more actions, I choose training. What about a longer webinar?