Metrics Operations ROI 
1 to 1
JUNE 13, 2024
Talk to someone like Lynn Hunsaker and she’ll tell you there’s some 24 metrics to convey the value of the customer experience. The “Four Gold CX ROI Metrics” webinar was the final episode in the three-part series hosted by ECXO. A 9700% CX ROI? She’s dissected and painstakingly diagrammed each one. No more layoffs.
Asamby Consulting
MAY 12, 2022
There comes the time where you as the CEO need to step back from operative work and become more strategic. But without a doubt, having a COO in your startup will help to build a stable operational basis for future growth. Harvard Business Review) However, for many of our clients, the CEO and founder plans to get out of operations.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Strategic Planning and Management Insights
MARCH 6, 2023
SME Strategy is a strategy consulting firm that specializes in helping organizations align their teams and operations around a shared vision, mission, values, goals, and action plans. To make tracking progress effective, it's important to set SMART goals with specific metrics and targets that can be accurately tracked in software.
Kates Kesler
JUNE 11, 2014
He reset collaborative P&L metrics and business review processes, shared by the region leaders and the global product leaders, to form tight “business handshakes,” that he regards as the center of a granular set of growth strategies. PepsiCo is a $65B food and beverage giant, with a dozen global brands, operating in 190 countries.
1 to 1
JULY 25, 2024
Introduction The Net Promoter Score (NPS) has long been a widely used metric for assessing customer loyalty, satisfaction, and the potential for customer churn as a relationship and transactional metric. The Broader Critique of Singular Metrics The issue with NPS is not unique. Read the original here.
Harvard Business
NOVEMBER 7, 2017
The fourth gap between strategy and execution is in measurement and metrics. The assumption is that financial measures like cost and revenue are sufficient metrics to measure progress. You need metrics that tell you how well your game plan is being executed — metrics that all of your players can organize around.
Harvard Business
APRIL 6, 2017
It’s proven hard to solve these problems partly because of metrics: It’s hard to identify and measure the factors that lead to high-quality information or connection. Technologists often discuss the problem of “ vanity metrics.” In journalism, for example, the pageview is a much-maligned metric.
Expert insights. Personalized for you.
32 
Let's personalize your content