Harvard Business

MAY 24, 2016

Studies have linked stronger employee engagement to higher customer satisfaction and profits. Operations in a Connected World. But it turns out these methods don’t just have to do with technology and operations. Deere managers call it a “motivation metric” or even a “happiness metric.”

Metrics 133

Metrics Survey Software Operations 133

Harvard Business

FEBRUARY 24, 2017

The CEOs in our study were adept at telling their company’s story. Great stories are credible, simple, consistent, and use both financial and nonfinancial metrics to link a long-term vision and firm values with a distinctive business strategy and focused operational priorities. Adopt a Both/And Performance Mindset.

Metrics 138

Metrics Study Financial Operations 138

Harvard Business

FEBRUARY 22, 2017

Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. It’s not surprising that the metric figures prominently on a service rep’s scorecard. Why is average handle time such a bad metric for service?

Metrics 142

Metrics Video Fashion Report 142

Harvard Business

OCTOBER 10, 2017

Bernstein studied assembly-line performance at a company he called “Precision.” Every step of the process was measured, and real-time metrics were easily accessible. In Precision’s case, good tactical performance required developing rules, checklists, and standard operating procedures and then following them closely.

Metrics 138

Metrics Engineering Operations Sales 138

Harvard Business

NOVEMBER 9, 2016

Some systems that we studied have focused on these support departments to introduce their pilots and build goodwill among caregivers. Without such clearly defined standardized work for the day-to-day operations manager, two things happen. Start with the Immediate Supervisor at the Point of Care.

Healthcare 138

Healthcare System Operations Metrics 138

Harvard Business

MAY 25, 2017

Other firms have ventured down this path, including the conglomerate Wesfarmers , with its 200,000-plus staff, and the global hospital operator Ramsay Health Care. Corporations are now taking a further step beyond objective metrics, which can be financial and nonfinancial, to include subjective measures — tagged as “soft.”

Financial 138

Financial Banking Metrics Benchmarking 138

Consulting Matters

APRIL 13, 2023

Brad had an unconventional start to his career after meeting his boss's boss while studying finance at college. He is a strategic and operational leader, having led strategic planning, finance and business development teams for these companies, as well as leading large operating units of over $500 million and $1 billion in revenue.

Consulting 156

Consulting Finance Turnaround Healthcare 156

Harvard Business

NOVEMBER 1, 2017

We studied Omada’s program as part of our Harvard Medical School initiative to identify and share knowledge about innovative approaches to major health challenges that primary care providers play the lead in treating. One of the key metrics that the Omada program tracks is participants’ weight.

Wireless 192

Wireless Study Pharmaceuticals Groups 192

Harvard Business

MAY 8, 2018

Prior studies have two common methodological limitations. We found that any type of leadership change will result in short-term adverse impacts on a firm’s operational efficiency, but outsider CEOs experienced a clear advantage in productivity gains. So which CEOs are “better”? Sponsored by Accenture Strategy.

Study 75

Study Productivity Efficiency Analysis 75

Harvard Business

OCTOBER 6, 2016

In a Deloitte study of 7,000 organizations this year, 89% of executives rated “ strengthening the leadership pipeline ” an urgent issue. To explain why, I’ll share some findings from a study my colleagues and I just completed at Deloitte. Paul Garbett for HBR. Developing Tomorrow’s Leaders.

Leadership 138

Leadership Deloitte Culture Pharmaceuticals 138

Harvard Business

APRIL 23, 2018

Power, as my colleague Ena Inesi has studied, can cause leaders to become overly obsessed with outcomes and control, and, therefore, treat their employees as means to an end. Take for example a UK food delivery service that I’ve studied. Unfortunately, many leaders lose sight of this.

Leadership 186

Leadership PricewaterhouseCoopers Banking Examples 186

Harvard Business

DECEMBER 29, 2016

But, according to a study by one of us (Christopher) of C-suite executives from India, Colombia, Saudi Arabia, the U.S., But, according to a study by one of us (Christopher) of C-suite executives from India, Colombia, Saudi Arabia, the U.S., We tell ourselves that we would never do those things. and the U.K., and the U.K.,

Ethics 147

Ethics Company Emotional Intelligence Study 147

Markovitz Consulting

OCTOBER 29, 2019

Culp has also shifted focus away from earnings per share, which was once the most important metric at GE. Under Culp’s leadership, EPS is viewed not as the end goal of the business, but rather the result of well-managed operations. What executive would advocate for ignorant, uninformed and disengaged workers?

Operations 100

Operations Journal Metrics Finance 100

BCG

MAY 9, 2016

BCG’s Retail-Banking Excellence benchmarking study (REBEX) profiles the operational and digital practices and performance of 20 of the world’s leading retail banks, a group of 40 institutions chosen for their size and the strength of their capabilities. At the heart of the benchmarking are core operational metrics.

Operations 40

Operations Retail Banking Benchmarking 40

Harvard Business

AUGUST 21, 2017

A classic 1998 Stanford University study accurately predicted that by 2020 advances in technology will have eliminated many lower to mid-level jobs. You can verbally communicate this with your team, role model it, and create organizational operating principles around it. Consistency between what you say and do is essential.

Boston Consulting Group 138

Boston Consulting Group Study Conference Survey 138

Harvard Business

JUNE 6, 2017

They were inefficient and difficult for adults to use — and, of course, the adults were the primary operators because the kids got tired of using the equipment after about 15 minutes. PlayPump’s downfall lay in its failure to measure by those metrics, leading them to run headfirst toward catastrophe.

Metrics 138

Metrics Culture System Course 138

Harvard Business

AUGUST 1, 2018

More recently, a study compared the commonly used crime risk analysis tool COMPAS against recidivism predictions from 400 untrained workers recruited via Amazon Mechanical Turk. How companies are using artificial intelligence in their business operations. Combine traditional machine learning metrics with fairness measures.

Data 133

Data Training Training Metrics 133

Harvard Business

OCTOBER 23, 2017

Editor's Note This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. “I don’t know what he said to them during the operation, but from then on, they wanted to talk only with him, and they acted like I was an enemy.

Case Study 75

Case Study Case Studies Study Case Interview 75

Harvard Business

AUGUST 1, 2016

An estimated 21% of carbon emissions in the United States are attributable to companies, and yet to date there is scant research on how to make firm operations more efficient in terms of reducing pollution. Changes in their behavior led to both lower carbon dioxide emissions (by 21,500 metric tons) and an estimated $5.4

Efficiency 70

Efficiency Metrics Study Groups 70

Harvard Business

OCTOBER 17, 2018

And importantly, longitudinal studies will be needed to rigorously assess effectiveness of programs for teaching and measuring leadership skills. impact of training on quality metrics) of their interventions. And several programs stand out as examples of how this can be done.

Training 133

Training Training Leadership Healthcare 133

Harvard Business

OCTOBER 25, 2018

Among the findings: On average, HR leaders lag far behind other professionals in their ability to operate in a highly digital environment and use data to guide business decisions. Co-produced by our three organizations, the survey gauged nearly 28,000 business leaders across industries about the state and trajectory of leadership.

Data 133

Data Talent Survey Recruiting 133

Harvard Business

AUGUST 31, 2018

A recent study of VC firms found that more-diverse teams had higher financial returns than their homogenous counterparts. To look into this question, I conducted a case study as part of my dissertation research involving 23 women of color at a Fortune 500 company. What made their ascent possible? They pursue management challenges.

Management 133

Management Leadership Culture Development 133

Harvard Business

DECEMBER 1, 2016

One large media organization faces large incumbent players and operates in a market that is growing quickly. Rather than using traditional top-down management practices, the company organized itself into small business units, each of which operates in a local geography. We call this operating structure the “network of teams.”

Leadership 70

Leadership Metrics Operations Culture 70

Brimstone Consulting

NOVEMBER 6, 2020

CASE STUDY. To further scale the company and increase performance and profitability, the private equity firm identified the need to address operational inefficiencies, optimize the organizational structure, and develop a high-performing and agile leadership team. Two senior team members were onboarded.

Agile 58

Agile Leadership Development Case Study 58

Tom Spencer

MAY 26, 2023

According to a Harvard study , around 90% of companies on the S&P 500 published a CSR report in 2019, compared to just 20% in 2011. Large companies now recognise that the environment and communities in which they operate can contribute significantly to their bottom line. Here are three examples of skill-based volunteering.

Financial 88

Financial Metrics Examples Company 88

Harvard Business

NOVEMBER 7, 2018

Gradually she learned how best to allocate her time, how to build support from other parts of the company, what metrics were most useful, and how to make faster decisions about people, all of which is part of the leading yourself practice.

Leadership 133

Leadership Handbook Healthcare Emotional Intelligence 133

Harvard Business

JANUARY 31, 2017

While some have invested significantly in technology, operational, and cultural changes, others are lagging behind. Other financial and operating indicators showed similar disparities. The broad deployment of digital technology requires rethinking both business and operating models. exchanges with a median company revenue of $3.4

Company 70

Company Operations Data Benchmarking 70

Rick Conlow

JANUARY 2, 2023

They operate in a bubble and do not attend the party. Consider GM as a case study. According to management studies, a key reason leaders derail is that they do not communicate well. A global IBM study found that 33% of CEOs had engineering degrees and another 15% had finance degrees. CEOs do not communicate well.

Study 88

Study Emotional Intelligence Leadership Finance 88

Harvard Business

MARCH 31, 2017

The most important concepts to grasp are “how to measure profitability, EBITDA, operating income, revenue, and operating expenses,” he says. ” Focus on key metrics. Boosting your financial expertise requires figuring out the metrics by which your company measures success. Related Video. Go it alone.

Finance 70

Finance Balance Sheet How To Metrics 70

Kates Kesler

JUNE 11, 2014

We recently completed a study for the CEO of a very well known, global sports-apparel brand company. At a glance, the study revealed these themes: There is no common pattern for a ‘best organization design’ regardless of size, strategy, or industry. Let’s look at each of the five as they played out in our study companies.

Apparel 82

Apparel Healthcare Enterprise Chemicals 82

Harvard Business

JULY 19, 2017

Many companies are attempting a radical — and often rapid — shift from hierarchical structures to more agile environments, in order to operate at the speed required by today’s competitive marketplace. This takes time. Create small, talent-rich teams working outside the hierarchy to address your most important priorities.

Agile 75

Agile How To Enterprise Leadership 75

Harvard Business

OCTOBER 21, 2016

This can disrupt a firm’s ability to operate on schedule and budget. In the largest study on climate change data and corporations, 8,000 supplier companies (that sell to 75 multinationals) reported on their level of climate risk. ” Improving risk management. ” Improving risk management.

Study 70

Study Productivity Efficiency Operations 70

Harvard Business

MAY 8, 2017

In a study of S&P 500 and Global 500 firms, our team found that those leading the most successful transformations, creating new offerings and business models to push into new growth markets, share common characteristics and strategies. We then narrowed the list to 18 finalists using three sets of metrics: New growth.

Methodologies 138

Methodologies Culture Company Metrics 138

Harvard Business

MAY 3, 2016

They didn’t exert heavy control in the negotiation stage, and afterward, when strategic, operational, or cultural mismatches between big and small arose, they left it to the innovation teams to solve them — a fix-it-as-you-go mentality. Only 14% of the companies we studied were in the active management category.

Intellectual Property 70

Intellectual Property Talent Groups Accenture 70

Harvard Business

FEBRUARY 8, 2017

Failure is common in the startup world, and some studies have found that failure rates are especially high for female entrepreneurs. We conducted a study of 219 Spanish female and male former entrepreneurs to understand the factors that influenced their exit decisions. Our aim here was to draw attention to the comparison metrics.

Study 70

Study Financial Comparison Research 70

Harvard Business

SEPTEMBER 28, 2016

Studies show the importance of trust in high performance. Yet when it comes to promotion, trust is replaced by metrics and measures that focus on proof of merit, leaving women and other minorities at a disadvantage, due to factors like unconscious bias. Employees are hired because they are qualified do the job.

Talent 70

Talent Metrics Leadership Research 70

Harvard Business

OCTOBER 11, 2016

.” On the other hand is research about people’s preferences, like this 2013 study in the Journal of Environmental Psychology that, according to its authors, “categorically contradict[s] the industry-accepted wisdom that open-plan layout enhances communication between colleagues and improves occupants.”

Real Estate 70

Real Estate Travel Meeting Research 70