Harvard Business

MAY 24, 2016

Operations in a Connected World. But it turns out these methods don’t just have to do with technology and operations. Several groups, covering about 100 employees, have adopted this system. Deere managers call it a “motivation metric” or even a “happiness metric.” Insight Center.

Metrics 132

Metrics Survey Software Operations 132

Markovitz Consulting

FEBRUARY 4, 2019

But when it comes to internal operations at least, disruption is often both bad for business and for employees, because it causes unevenness in work. Last week , I wrote about how kaizen events can disrupt daily operations and overburden employees. Some changes in metrics are just noise in an otherwise stable system.

Metrics 124

Metrics System Operations Trends 124

Harvard Business

OCTOBER 10, 2017

Every step of the process was measured, and real-time metrics were easily accessible. In Precision’s case, good tactical performance required developing rules, checklists, and standard operating procedures and then following them closely. Metrics emphasized speed. Every spot on every line was visible to managers.

Metrics 134

Metrics Engineering Operations Sales 134

Harvard Business

NOVEMBER 9, 2016

No one wants to toil away at a health care improvement effort only to see that progress disappear as systems and processes revert to the old way of doing things. These high-performing health systems offered a key insight: To sustain change, you need a strong strategy for engaging and standardizing the work of frontline managers.

Healthcare 110

Healthcare System Operations Metrics 110

Harvard Business

NOVEMBER 6, 2018

These data scientists design, define, and implement metrics, run and interpret experiments, create dashboards, draw causal inferences, and generate recommendations from modeling and measurement. In larger and more sophisticated data operations, more fine-grained roles are necessary. Modeling Scientist Who consumes the output?

Data 132

Data Engineering Software Metrics 132

Harvard Business

SEPTEMBER 11, 2017

Don’t obsess over metrics like inquiry volume or time to close tickets. In later stages you’ll want people who think about how to scale through process, training, and systems. For support, add metrics like issue categorization and response/resolution time to your reporting. Establish models, not just metrics.

Metrics 132

Metrics Engineering Efficiency Operations 132

Tom Spencer

FEBRUARY 1, 2020

In the methodology upheld by Kennedy as well as Consultancy.org, Management Consulting is a collective term used for all services that fall under Strategy Consulting, Operations Consulting and HR Consulting. Operations Consultants: Operations consultants are consultants who help clients improve the performance of their operations.

Consulting 135

Consulting Operations Financial Real Estate 135

Harvard Business

MAY 24, 2017

Like many patients, Jess felt her providers were delivering very little quality of care when defined by the one metric that mattered most to her: time. While Jess didn’t get her care at Kaiser Permanente, we are working to improve on this metric. But what about our patients? Insight Center. The Leading Edge of Health Care.

Metrics 131

Metrics Education Operations System 131

Harvard Business

MARCH 13, 2018

It’s why companies like Colorcon and Deloitte are giving their performance management systems an overhaul. The Command Maintenance Evaluation Team conducts these inspections semi-annually to assess administrative procedures and systems for maintenance, logistics, and communications. We were well served by all this collaboration.

Operations 126

Operations Exercises Conference System 126

Harvard Business

OCTOBER 16, 2017

Leaders in today’s complex health care systems need better processes and systems for aligning day-to-day, clinical-care activities with the strategic goals of their organizations. Accounting systems now uniformly capture administrative data across a huge, geographically dispersed system.

System 71

System Data Meeting Report 71

Harvard Business

JUNE 6, 2017

Establish a value assessment system. They were inefficient and difficult for adults to use — and, of course, the adults were the primary operators because the kids got tired of using the equipment after about 15 minutes. Using the value assessment system described above, I say “no” to anything below a seven.

Metrics 134

Metrics Culture System Course 134

Harvard Business

FEBRUARY 8, 2018

The complex calculations of the field known as Operations Research were enabled by mainframe computing. Client-server technology begat enterprise resource planning systems, and the consequent system-wide visibility that was required for what we call business process management (BPM). How organizations are changing.

Change Management 134

Change Management Management Software Productivity 134

Harvard Business

FEBRUARY 24, 2017

Great stories are credible, simple, consistent, and use both financial and nonfinancial metrics to link a long-term vision and firm values with a distinctive business strategy and focused operational priorities. They operated with a both/and mindset, seeking to deliver on immediate goals in a way that also built a sustainable future.

Metrics 111

Metrics Study Financial Operations 111

Harvard Business

MAY 20, 2016

Even the best natural sellers need a strategy around target products and markets and a defined role, along with systems and processes to enable their success and align their efforts around common goals of customer and company success. But talent on its own is not enough. And it requires a strong first-line sales management team.

Sales 130

Sales Talent Operations Efficiency 130

Harvard Business

MAY 25, 2017

Other firms have ventured down this path, including the conglomerate Wesfarmers , with its 200,000-plus staff, and the global hospital operator Ramsay Health Care. Corporations are now taking a further step beyond objective metrics, which can be financial and nonfinancial, to include subjective measures — tagged as “soft.”

Financial 120

Financial Banking Metrics Benchmarking 120

Johanna Rothman

MARCH 14, 2024

Tools and technology: Operating systems, languages, anything specifically technical. I like to say I am an old programmer, because my tools and technology skills are in old languages and operating systems that no one cares about and often, no longer exist. Problem space is a customer (outside) orientation.

Agile 100

Agile How To Metrics Productivity 100

Harvard Business

AUGUST 30, 2018

They reached out to us because we wrote a book describing how these performance outcomes would be improved with an operating model that increases motivation.). Prior to this pilot, the operating model of the stores was focused on creating emotional and economic pressure to drive performance. Focus on Learning, Not Pressure.

How To 131

How To Retail Productivity Sales 131

Harvard Business

OCTOBER 17, 2018

Despite this lack of focused attention toward development of leadership capabilities in trainees, evidence suggests that leadership quality affects patients, healthcare system outcomes, and finances alike. A second, separate set of necessary skills deals with systems literacy.

Training 132

Training Training Leadership Healthcare 132

Consulting Matters

DECEMBER 16, 2022

Now, onto the top 5 personal power skills of an organizational consultant… Skill #1: Systems thinking. Systems thinking is your understanding of the organization and how all the pieces of the organization are connected to one another. It's completely free, so definitely sign up now: www.betsyjordyn.com/consulting-masterclass.

Consulting 156

Consulting System Sales Meeting 156

Harvard Business

MAY 3, 2018

If health systems are truly going to improve the value of the care they deliver, they need to enlist doctors in the effort. VDO is a modular, extensible framework that draws from the health care system’s enterprise data warehouse and provides access to data on both individual patient encounters and populations of patients.

Operations 73

Operations Data Tools Metrics 73

Epicflow

JUNE 28, 2023

More and more business organizations are becoming data-driven – they are leveraging technology and data to gain actionable insights, improve operations and decision-making, and as a result achieve better outcomes. availability, performance, competences), etc. Otherwise, the insights you’ll gain won’t reflect the real state of things.

Data 130

Data Management Resources Software 130

Harvard Business

JULY 1, 2016

Corporate governance is a system of checks and balances that a company designs to ensure that it faithfully serves its governing objective. Countries that operate under common law, including the United States and the United Kingdom, lean in this direction. The first believes the company’s goal is to maximize shareholder value.

Cash Flow 121

Cash Flow Government Metrics Policies 121

Markovitz Consulting

OCTOBER 29, 2019

Culp, of course, was Danaher’s CEO for 14 years, and is steeped in lean thinking through the Danaher Business System. Culp has also shifted focus away from earnings per share, which was once the most important metric at GE. The Wall Street Journal recently wrote about Larry Culp’s efforts to turn around faltering General Electric.

Operations 100

Operations Journal Metrics Finance 100

Harvard Business

OCTOBER 9, 2017

A doctor’s medical toolbox and supply of best-practice guidelines, ample as they are, do not address a patient’s fears, grief over a diagnosis, practical issues of access to care, or reliability of their social support system. We can create more space for active listening. Patients need and deserve much more. A Way Forward.

Guidelines 133

Guidelines Efficiency System Meeting 133

Harvard Business

APRIL 23, 2018

The engagement of its drivers, who deliver milk and bread to millions of customers each day, was dipping while management was becoming increasingly metric-driven in an effort to reduce costs and improve delivery times. Take for example a UK food delivery service that I’ve studied. Other employee innovation ideas were larger.

Leadership 171

Leadership PricewaterhouseCoopers Banking Examples 171

Harvard Business

JULY 6, 2017

The EU’s case asserts, among other things, that Google unfairly exploits its dominance in search engines and smartphone operating systems to restrict competition in shopping services, ad placement services, and smartphone app store markets. Google has appealed and is now preparing its defense.

Company 118

Company Engineering Operations Construction 118

Harvard Business

OCTOBER 27, 2017

However, like many of the companies surveyed by Bain, we were unsure how to connect our strategic vision around sustainability with meaningful operational changes. Capitalizing on the area’s abundant rainfall, the team installed a rainwater harvesting system. What lessons can we share?

Company 134

Company Strategy Strategy& Strategy 134

Harvard Business

JUNE 23, 2016

While technology can certainly improve operational performance, the idea that it can replace a sound strategy is a dangerous delusion. Before you know it, you are judging your audience’s preferences on the basis of assumptions you’ve embedded into the system. Managing for Metrics Rather than Mission.

Data 109

Data Journal Media Video 109

Harvard Business

DECEMBER 1, 2016

They build real-time information systems to support decision making, and they expect these teams to start small, iterate, experiment, and adapt. And they design the platform around systems that can be extended, that can adapt, and that can deliver real-time information to managers at all levels. It’s not a good position to be in.

Leadership 70

Leadership Metrics Operations Culture 70

Harvard Business

OCTOBER 25, 2018

Among the findings: On average, HR leaders lag far behind other professionals in their ability to operate in a highly digital environment and use data to guide business decisions. As such, HR can course-correct when necessary by revising or shifting its priorities among hiring, development, and performance-management systems.

Data 132

Data Talent Survey Recruitment 132

Harvard Business

JUNE 26, 2018

Innovation has to be a company-wide endeavor, supported from top to bottom by systems, structures, and a company culture that nurtures transformative ideas and products. Companies need to institutionalize innovation rather than expect it to simply flow forth from intrapreneurs operating within existing structures.

System 85

System Talent Research Resources 85

Harvard Business

OCTOBER 17, 2017

This integration of care will need to occur longitudinally across a patient’s life as he or she ages; vertically among primary, specialty, and hospital care; horizontally between health systems and between different participating sectors (e.g., These tools must be customized to the population and integrated across the system.

Metrics 127

Metrics Efficiency System Development 127

Harvard Business

AUGUST 7, 2018

” Metrics were developed to monitor these, and targets were set before moving on. Organizations which practice this system-design approach to strategic planning turn out to be gob-smackingly great. For some managers, this seems initially like putting the cart before the horse. The reason?

Case Interview 133

Case Interview Groups Small Business Examples 133

Harvard Business

JUNE 14, 2016

Last year, networking giant Cisco Systems worked with one of its contract manufacturers in Malaysia to deploy 1,500 energy and temperature sensors on its manufacturing equipment. It’s time to move energy into the C-suite so executives can manage this critical component of operational performance in a more strategic way.

Energy 70

Energy Company Operations Metrics 70

Strategic Planning and Management Insights

MARCH 6, 2023

SME Strategy is a strategy consulting firm that specializes in helping organizations align their teams and operations around a shared vision, mission, values, goals, and action plans. To make tracking progress effective, it's important to set SMART goals with specific metrics and targets that can be accurately tracked in software.

Report 96

Report Data Strategy Strategy& 96

Harvard Business

OCTOBER 8, 2018

Some dysfunction may always exist in our health care systems. We need a metric for humanity to evaluate the human capacity and connection among caregivers and patients. The National Taskforce for Humanity in Healthcare, of which I am a founding member, is piloting a system of metrics for well-being developed by J.

Metrics 70

Metrics System Healthcare Culture 70

Harvard Business

JANUARY 31, 2017

While some have invested significantly in technology, operational, and cultural changes, others are lagging behind. Other financial and operating indicators showed similar disparities. The broad deployment of digital technology requires rethinking both business and operating models. for leaders and 3.2% for laggards.

Company 70

Company Operations Data Benchmarking 70