Metrics, Process Improvement and Recruitment - Management Consulting Connection

Change Management Is Becoming Increasingly Data-Driven. Companies Aren’t Ready

Harvard Business

OCTOBER 23, 2017

Although projects have unique features, there are many similarities between process improvement, system change, M&A, and reorganization projects. One client of Change Logic’s has built a dashboard for identifying recruitment and attrition in must-win talent populations.

Change Management

Change Management Data Company Management

2022 wage strategies: How contact centers can face the Great Resignation

1 to 1

DECEMBER 22, 2021

With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? Meeting employee needs and equipping them with the right tools with be critical in 2022.

Strategy&

Strategy& Strategy Strategy Talent

Management Consulting Connection

Change Management Is Becoming Increasingly Data-Driven. Companies Aren’t Ready

2022 wage strategies: How contact centers can face the Great Resignation

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