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Process control involves the use of sensors, automation, and various control systems to monitor and control manufacturing processes and ensure they operate within specified parameters and maintain consistent product quality and production efficiency. Reporting and performance analysis.
Tom: Do you think that short term financial metrics are part of the problem in developing long term strategy? One of the ideas that I’ve been thinking about recently is that financial metrics are basically designed to evaluate how much you are getting out of a company, your cash flow take from the company.
Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e., Establish models, not just metrics.
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While the program does have marginal costs (more on this further on) we feel that the benefits in terms of learning, processimprovement, and patient experience more than offset these. There is also some limited evidence that certain efforts to improve patient satisfaction can actually reduce quality outcomes.
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