Harvard Business

AUGUST 30, 2018

In 2016 the leadership team of a national retail organization asked us to help boost their frontline performance. They wanted to improve revenue, cost, risk, and customer satisfaction all at the same time. The retail organization wanted to see how this applied to its stores. This playbook is the norm in most organizations.

How To 131

How To Retail Productivity Sales 131

Harvard Business

NOVEMBER 16, 2016

But comfortable reliance on this “precious” relationship has left us in a situation where the customers of many other sectors (such as retail) are often treated better from an experiential standpoint than medicine’s patients. The doctor-patient relationship has long been sacrosanct.

System 70

System Healthcare Financial Construction 70

Harvard Business

OCTOBER 23, 2017

Although projects have unique features, there are many similarities between process improvement, system change, M&A, and reorganization projects. And today some businesses such as retailers are using predictive analytics for hiring frontline staff. Developing these sorts of metrics will not be quick or easy.

Change Management 71

Change Management Data Company Management 71