Epicflow

AUGUST 30, 2024

Process control involves the use of sensors, automation, and various control systems to monitor and control manufacturing processes and ensure they operate within specified parameters and maintain consistent product quality and production efficiency. Reporting and performance analysis.

Operations 204

Operations Management Efficiency Resources 204

Tom Spencer

MAY 18, 2015

Tom: Do you think that short term financial metrics are part of the problem in developing long term strategy? One of the ideas that I’ve been thinking about recently is that financial metrics are basically designed to evaluate how much you are getting out of a company, your cash flow take from the company.

Metrics 60

Metrics Financial Cash Flow Process Improvement 60

Harvard Business

SEPTEMBER 11, 2017

Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e., Establish models, not just metrics.

Metrics 131

Metrics Engineering Efficiency Operations 131

Harvard Business

NOVEMBER 16, 2016

While the program does have marginal costs (more on this further on) we feel that the benefits in terms of learning, process improvement, and patient experience more than offset these. The goal must be a global patient engagement strategy. Geisinger’s approach consists of both cultural evolution and new processes.

System 70

System Healthcare Financial Construction 70

Harvard Business

OCTOBER 23, 2017

This is giving us the opportunity to experiment with different change strategies within chosen populations in the company. Although projects have unique features, there are many similarities between process improvement, system change, M&A, and reorganization projects. Which stakeholders are involved?

Change Management 71

Change Management Data Company Management 71

1 to 1

DECEMBER 22, 2021

In order to foster and retain talent, here are 4 strategies that can used to create a healthier and more cost-effective contact center environment. In the training and development phases, employee or trainer performance metrics can be analyzed to find positive and negative outliers in performance during training and in live environments.

Strategy 26

Strategy Strategy& Strategy Talent 26