Harvard Business

APRIL 6, 2017

It’s proven hard to solve these problems partly because of metrics: It’s hard to identify and measure the factors that lead to high-quality information or connection. Technologists often discuss the problem of “ vanity metrics.” In journalism, for example, the pageview is a much-maligned metric.

Media 128

Media Metrics eBook Software 128

Harvard Business

JUNE 13, 2018

Companies across the globe are faced with new competitive threats, changing market dynamics, new technology disruption and evolving customer needs, and the pressure is on for companies to be able to sense and respond to those changes and deliver better products and services to customers, faster. Are we building the right thing?

Agile 71

Agile Metrics Productivity Resources 71

Management Consulted

NOVEMBER 20, 2013

Profitability is the ultimate business metric , and profitability cases can address a business in any industry. What should Company Z do about overall profits (including both sides of the profit equation using metrics such as profit/unit or profit/channel)? Profitability. What should Company X do about revenues (prices x volumes)?

Case Interview 236

Case Interview Interviews Study Cover Letters 236

Harvard Business

APRIL 18, 2017

” By imposing economic discipline , ruthlessly prioritizing segmentation, retention, and monetization, the metric assures future customer profitability is top of mind. Consequently, serious customer lifetime value metrics should measure how effectively innovation investment increases customer health and wealth.

Company 134

Company Exercises Metrics Examples 134

Johanna Rothman

DECEMBER 6, 2023

That's another form of centralization and what organizations refer to as economies of scale. If you read the article above or any of the other articles you can find online, you might notice Economies of Scale focus on production—specifically manufacturing production. Product development requires teams who can learn together.

Metrics 63

Metrics How To Efficiency Resources 63

Epicflow

JUNE 10, 2024

Resource optimization Ineffective capacity planning and running too many projects lead to overloading employees, which in turn reduces their productivity and affects their performance and engagement. References Antonio Nieto-Rodriguez. One of a CPO’s tasks is to ensure optimal resource allocation across a company’s critical projects.

Resources 157

Resources Methodologies Efficiency Metrics 157

Harvard Business

MARCH 10, 2017

By seeing exactly where and how people spend their time — rather than relying on recollections, anecdotes, or assumptions — executives have a solid basis for taking actions that will raise productivity. The company had experienced lackluster sales growth, especially outside of its core product category.

Sales 129

Sales Software Productivity Data 129

Harvard Business

MAY 24, 2017

Finding, developing, and retaining this talent is hard — so much so that the business press refers to a “war” for talent. Based on our research , inspired employees are three times more productive than dissatisfied employees, but they are rare. Energy, too, is difficult to come by.

Management 134

Management Company Balance Sheet Talent 134

LSA Global

DECEMBER 23, 2024

Misalignment between these people strategies can lead to decreased productivity, higher turnover, and a misaligned company culture. Employee Engagement refers to the emotional commitment employees have toward their organization, its leaders, and its goals.

Strategy 53

Strategy Strategy Strategy& Case Interview 53

Johanna Rothman

MARCH 13, 2024

What Managers Want: More Net Income Let me start with a very simplified profit and loss discussion using the ideas of AARRR “Pirate Metrics” to describe what managers want. And when the customers refer others to the product and the company, that customer value increases even more. That has to count for something!”

Agile 75

Agile Metrics Management Balance Sheet 75

Harvard Business

DECEMBER 13, 2017

Because I teach a course on Product Management at Harvard Business School, I am routinely asked “what is the role of a Product Manager?” ” The role of a Product Manager (PM) is often referred to as the “CEO of the Product.” Defining and tracking success metrics.

Productivity 71

Productivity Management Engineering Case Interview 71

Epicflow

MARCH 22, 2024

Risk-Based Project Planning with Reference Class Forecasting Reference class forecasting is another efficient technique that has an advantage compared to others, for example, machine learning or Monte Carlo simulations: it doesn’t require that much data, namely, only the data from past projects is needed. Mario Vanhoucke (2018).

Data 130

Data Risk Analysis Management Analysis 130

Harvard Business

FEBRUARY 5, 2018

90% of them reference ethical behavior or use the word “integrity,” 88% mention commitment to customers, and 76% cite teamwork and trust. Several words always come up in practically every discussion, no matter if the company is a large enterprise or a small business, B2B or a B2C, product or service, new or established.

Ethics 134

Ethics B2C B2B Company 134

Epicflow

SEPTEMBER 1, 2022

It serves as a reference point throughout the whole project lifecycle. Cost-benefit analysis involves the use of measurable financial metrics (earned revenue or costs saved as a result of project implementation) to make a decision regarding a project initiation. References . Problem description. Cost-benefit analysis.

Management 130

Management Resources Analysis Software 130

Harvard Business

MARCH 13, 2018

companies $450 billion to $550 billion per year in lost productivity. Employee brand engagement differs from “employer branding” or “employment branding,” terms that refer to an organization’s efforts to enhance its image to attract and retain talented employees.

Company 143

Company Training Training Culture 143

Johanna Rothman

OCTOBER 10, 2023

When I saw the McKinsey report on “developer productivity,” I shuddered. Second, there's no way to measure such a thing as developer productivity, despite what McKinsey says. Then I read Lorin Hochstein's brilliant assessment in On productivity metrics and management consultants.

Intellectual Property 85

Intellectual Property Consulting McKinsey Video 85

Harvard Business

OCTOBER 31, 2017

Across the health care industry, there’s a growing sense that pushing doctors ever harder to achieve productivity, quality, and service goals is backfiring. Doctors are working harder than ever and spending more of their time documenting clinical metrics and measuring patient satisfaction.

Survey 71

Survey Leadership Productivity Groups 71

Harvard Business

MARCH 31, 2017

After all, if you’re trying to sell a product or strategy, you need to be able to demonstrate that it is both practical and high margin. Of course, there are also myriad books and reference guides on the topic. A finance textbook or reference guide is a good investment; but “Google works too,” he says. .”

Finance 70

Finance Balance Sheet How To Metrics 70

Tom Spencer

MARCH 17, 2018

Artificial intelligence (AI) refers to the autonomous intelligent behaviour of software or machines that have a human-like ability to make decisions and to improve over time by learning from experience. While most of us have heard of the term “AI” we only know it on a superficial level. What is AI? The proliferation of corporate data (e.g.,

Data 87

Data Case Interview Financial Exercises 87

Harvard Business

NOVEMBER 14, 2017

” Metric obsession. In 1992, to free-up warehouse space, the UK team promised free airline tickets to customers who purchased more than £100 worth of its products. Believing that users would want hard copies, they added digital technology to instant cameras, instead of creating a new product not requiring film.

Strategy 105

Strategy Strategy Strategy& Film 105

Harvard Business

OCTOBER 25, 2016

For reference, an NPS of +50 is considered very good. Too often, when Avaya delivered tailor-designed products and services for customers, the customer was not satisfied. The design teams can then use the feedback from their customers to quickly and efficiently improve the products.

Methodologies 70

Methodologies Agile Exercises Metrics 70

Rick Conlow

JANUARY 2, 2023

Dancing here refers to engaging, supporting, and communicating with employees in multiple ways. By not dancing, CEOs cost their companies billions of dollars of lost employee innovation, productivity, and customer service. CEOs focus on data, facts, figures, and metrics. They operate in a bubble and do not attend the party.

Study 88

Study Emotional Intelligence Leadership Finance 88

Harvard Business

DECEMBER 12, 2016

Despite early concerns that falling revenue (and online piracy) would reduce the availability of music, research by economists Luis Aguiar and Joel Waldfogel shows that the number of music products created between 2000 and 2008 tripled. Skeptics may worry that quantity is coming at the expense of quality.

Metrics 70

Metrics Sales Industry Data 70

BCG

MAY 9, 2016

REBEX refers to our report as well as its underlying benchmarks, surveys, databases, and tools.) We refer to these banks as the “premier league.” At the heart of the benchmarking are core operational metrics.

Operations 40

Operations Retail Banking Benchmarking 40

Harvard Business

OCTOBER 31, 2017

This is what economists refer to as revealed preference ; in this Panglossian view, whatever choice you make must be the best one, given the information and incentives you have. Nudge , a 2008 book by Richard Thaler (winner of the 2017 Nobel prize in economics) and Cass Sunstein refers to this as choice architecture.

Metrics 71

Metrics Research Industry Company 71

Harvard Business

AUGUST 26, 2016

All of these things can dramatically influence your need for products and services. Middle data is closer to actual consumers than far-flung data like GDP, but it elevates the frame of reference, as most companies mistakenly believe consumers spend more time thinking about their categories and brands than they really do.

Fashion 70

Fashion Education Data Trends 70

Harvard Business

SEPTEMBER 22, 2017

The world is replete with SWOT mechanisms for evaluating a prospective new product offering, as well as opportunity assessment templates for evaluating a project against overall business goals, customer impact, strategic potential, and competitive urgency. In my case, if an opportunity requires me to grow, I will rank it a 5. Appreciation.

Real Estate 71

Real Estate Case Interview Productivity Metrics 71

Harvard Business

JULY 25, 2016

Also consider your industry, the recent performance of the brand, and the current traditional marketing promotions for the product and its competitors. A startup or new product needs to generate awareness, while an older product may need to be revived. What are they doing in social media, and where are they doing it?

Media 70

Media Strategy Strategy Strategy& 70

Makarios Consulting

FEBRUARY 8, 2024

Capacity refers to the demonstrated ability to do the job at a high level of execution every day. Be practical: did you discuss the metrics you would be looking at to assess progress and results? Feedback is much more than just saying to someone, “You need to improve your productivity” or “You need to get on the ball.”

Metrics 98

Metrics Examples Tools Operations 98

Harvard Business

OCTOBER 16, 2018

So really kind of getting ahead of what these issues are and how you’re managing them, and how you’re creating these simply irresistible experiences that Michael referred to—it’s critical work. Measurement and metrics challenge every company, so how do you measure efforts to build a great experience for employees?

Deloitte 126

Deloitte Consulting Data Talent 126

Harvard Business

NOVEMBER 17, 2016

Second, employers “in-source” accountability for health care services to Human Resources as a “benefit” rather than a service to be procured to maintain the health, well-being, satisfaction, and productivity of their workforce. Define the product specifications. Don’t pay for defective products.

Operations 70

Operations Groups Tools Report 70

Harvard Business

NOVEMBER 22, 2017

That means choosing the right dashboards, defining which metrics matter most and mapping out how long-range planning, resource allocation, and budgeting will work. Do they focus on “manufacturing” (creating products), “distribution” (managing channels and customer relationships), or some combination of the two?

Strategy 71

Strategy Strategy Strategy& Company 71

Harvard Business

AUGUST 10, 2018

ADP, a leading provider of payroll capabilities, allows customers to use its DataCloud tool to compare themselves to other firms not only how much employees are paid, but also metrics like their average job tenure, attrition rates, how much they invest in retirement accounts, and at what age they retire.

Benchmarking 70

Benchmarking Software B2B Comparison 70

Seth Godin Blog

JUNE 1, 2013

Essential reading about remarkable products and services. And nervous parents and competitive kids everywhere embraced the metric, and stick with it, even after seeing (again and again) that all the SAT measures is how well you do on the SAT. The Book Depository (Free Worldwide Delivery). CEO READ (Bulk Orders). International Links.

Metrics 55

Metrics Industry Marketing Retail 55

Tom Spencer

JULY 28, 2018

Medical device companies are catching on to the financial potential of these devices and are beginning to add medical wearables to their product lines. While current devices can capture important vital signs and other fitness metrics, their ability to diagnose and treat chronic conditions is currently limited. Image: Pixabay.

Healthcare 74

Healthcare Insurance Insurance Data 74

Organizational Talent Consulting

MAY 15, 2023

Evidence from workplace studies on the benefits of character suggests that leaders with high character scores outperform others on company performance metrics. Leadership character is shown to align the leader-follower relationship, increasing both leader and follower productivity, effectiveness, and creativity.

Leadership 76

Leadership Journal Development Survey 76

Harvard Business

AUGUST 26, 2016

In the 1980s, sociologist Arlie Russell Hochschild coined the term emotional labor to refer to the ways flight attendants were trained to present a calm, friendly, and professional demeanor to customers — even if the flyers they were attending to were frightened, angry, or abusive. Consider faces, not numbers.

Study 70

Study System Guidelines Fashion 70