Harvard Business

JUNE 30, 2017

Almost half (49%) said that it was difficult to ensure a return on investment (ROI). This is a particularly acute issue at the entry level, where employers have come to accept that high levels of attrition and low levels of productivity and quality are normal. These metrics can be converted into an estimate of ROI for the employer.

Training 135

Training Training ROI Metrics 135

Harvard Business

JANUARY 2, 2018

Later, marketers found themselves working backward to connect their social strategy to business strategy, as managers demanded greater proof of ROI. Unless you connect your social media actions to broader business goals from the beginning, ROI can be elusive, and social media becomes an end unto itself.

Media 138

Media Company ROI Metrics 138

Harvard Business

APRIL 6, 2017

It’s proven hard to solve these problems partly because of metrics: It’s hard to identify and measure the factors that lead to high-quality information or connection. Technologists often discuss the problem of “ vanity metrics.” In journalism, for example, the pageview is a much-maligned metric.

Media 133

Media Metrics eBook Software 133

LSA Global

JUNE 17, 2024

How to Increase the ROI of Sales Training Even though $20 billion is spent on business sales training per year, more than a third of sales leaders admit that they do not have a clear idea of what measurable return they are looking for on sales training. That is a costly mistake if you want to increase the ROI of sales training.

ROI 64

ROI Training Training Sales 64

Chad Barr

APRIL 23, 2025

Here’s what ChatGPT produced: Category Item 1 Item 2 Item 3 Item 4 Item 5 Aspirations Be recognized globally as a thought leader Scale a content-driven digital empire Build multiple passive income streams Create a transformational online program Leave a legacy of impact and influence Beliefs Authentic content builds trust AI can amplify creativity, (..)

ROI 52

ROI Tools Marketing Industry 52

Harvard Business

SEPTEMBER 24, 2018

Orange’s VBN is one example; another belongs to a large telco in Silicon Valley, where its teams huddle alongside those from customers to prototype products and services. At Grid70, one tenant reported a 30%–40% reduction in product development time after a redesign of their workspace. Corporate coworkers seek the same.

Company 131

Company Case Interview Engineering ROI 131

Harvard Business

DECEMBER 28, 2016

Most customer experience (CX programs) are positioned as strategic, but quickly veer away from business objectives and become simply about tracking CX metrics. They have “soft” metrics rather than real business goals. Mistake #2: Linking metrics to business outcomes. So where does it all go wrong?

Metrics 129

Metrics Data Benchmarking ROI 129

1 to 1

JUNE 13, 2024

Talk to someone like Lynn Hunsaker and she’ll tell you there’s some 24 metrics to convey the value of the customer experience. The “Four Gold CX ROI Metrics” webinar was the final episode in the three-part series hosted by ECXO. A 9700% CX ROI? She’s dissected and painstakingly diagrammed each one. No more layoffs.

ROI 32

ROI Metrics Sales Benchmarking 32

Epicflow

FEBRUARY 20, 2025

These tools offer features for tracking performance metrics, managing resources, and ensuring alignment with strategic priorities. These insights allow leaders to identify risks, assess project performance, and make informed decisions that maximize ROI. Key Features of Aha!

Tools 130

Tools Management Software Resources 130

Harvard Business

OCTOBER 3, 2018

There are findings that point to positive gains in both cost savings and productivity measures, while other studies, including the recent report from the National Bureau of Economic Research, find that programs can make for good recruitment tools but won’t do much to lower costs or improve health. While more than 60% of U.S.

How To 131

How To Metrics Groups Energy 131

Harvard Business

APRIL 19, 2018

With online technologies and targeted lists, this should be a cost-effective tool for separating the suspects from the prospects, accelerating customer conversion through the sales funnel, and, equally important, optimizing “data-driven marketing” by tying each piece of content to metrics like opens, reads, downloads, and so on.

Marketing 135

Marketing Case Study Case Studies Sales 135

Harvard Business

AUGUST 29, 2016

In the search for profitable organic growth, more and more companies are making major investments in optimizing the end-to-end customer experience – every aspect of how customers interact with the company’s brand, products, promotions, and service offerings, on and offline.

Retail 133

Retail Apparel Financial ROI 133

Harvard Business

MARCH 22, 2017

Marketers need to master data analytics, customer experience, and product design. This includes the product, the buying process, the ability to provide support, and customer relationships over time. Each outbound communication is measured individually for immediate ROI. The metrics also changed.

Marketing 135

Marketing Agile Fashion Sales 135

Harvard Business

MARCH 21, 2017

Here are four ways to ensure your networking meeting is productive and meaningful, even if the agenda is amorphous. ” Agreeing to a networking meeting without a formal agenda may seem like a waste of time, with little ROI. But if the connection seems promising, you may decide to say yes and see where it leads.

Meeting 137

Meeting ROI Sports Groups 137

Epicflow

FEBRUARY 20, 2025

These tools offer features for tracking performance metrics, managing resources, and ensuring alignment with strategic priorities. These insights allow leaders to identify risks, assess project performance, and make informed decisions that maximize ROI. Key Features of Aha!

Tools 130

Tools Management Software Resources 130

Johanna Rothman

JANUARY 9, 2018

The other opinion (based on my experience) was that of using ROI to predict which product, project, or feature a team should do first. First, here are circumstances in which I’ve seen people successfully use ROI and earned value. You have a customer who has committed to buying this product from you. 8, or 80%.).

Agile 55

Agile ROI Productivity Sales 55

Harvard Business

NOVEMBER 14, 2016

They undermine productivity and account for more than 85% of health care costs — a big reason premiums for employer-sponsored health care have increased by 123% since 2000 while wages have increased by only 43%. One example is Omada Health , which modeled its product after the landmark Diabetes Prevention Program study.

Metrics 70

Metrics ROI Journal Study 70

Harvard Business

JUNE 7, 2017

Determining the ROI for any cybersecurity investment, from staff training to AI-enabled authentication managers, can best be described as an enigma shrouded in mystery. Even the known costs, such as penalties for data breaches in highly regulated industries like health care, are a small piece of the ROI calculation.

ROI 78

ROI Metrics System Data 78

Harvard Business

JUNE 3, 2016

The risk of underestimating the necessary time is that the day-to-day work of tactical community management will prevent planning for future strategic initiatives like new product development. Measure the ROI. Unfortunately, there exists no single, magic-bullet metric that satisfies these requirements for every community.

ROI 70

ROI Recruitment Recruiting Metrics 70

Harvard Business

MAY 29, 2018

While this seemed like a small bet for a $165 billion company built on the mass production of vehicles, the deal was scouted, in part, by Jim Hackett, then head of Ford Smart Mobility who has since been elevated to CEO. This van is currently being tested in London ahead of volume production in 2019.

Transportation 72

Transportation ROI Metrics Productivity 72

Harvard Business

OCTOBER 1, 2018

Blockchain technology can also verify ad delivery and consumer engagement; avoid ad or email overserving, which angers consumers and demotivates them from buying; and prevent follow-me ads that are no longer relevant (such as when consumers have already made a purchase of the company’s or competitor’s products).

Marketing 132

Marketing Advertising Media Video 132

Harvard Business

AUGUST 29, 2018

There’s still much to learn when it comes to digitizing business processes, and in particular using automation sprints—those smart, fast, and small efforts you use to boost productivity when a change to enterprise architecture isn’t the right step. Shift 1: Automate with a product mindset.

Strategy 70

Strategy Strategy Strategy& Agile 70

Harvard Business

MAY 7, 2018

How exactly are they doing that, and thereby realizing further gains in ROI? As the senior director of digital media told us, “We can sequence our ads to start with a brand message for our most inspirational product, then start promoting a different product with an offer attached if the customer doesn’t bite.

Marketing 72

Marketing Bain Advertising Data 72

Buzzsprout

MARCH 28, 2024

It's an excellent time to learn how to harness this medium whether you're a podcaster selling ad space, or a brand looking to promote your product. If you plan on buying ads via a CPM model, running your campaign cost (or "ad spend") through a CPM calculator can help determine whether your ROI will be worth your investment.

Advertising 87

Advertising Tools ROI Productivity 87

Harvard Business

AUGUST 1, 2017

Get top-level guidance and metrics. What metrics will be used to determine how well your unit is doing at embracing learning and development, and how will that in turn affect your review? But those same managers have come to recognize that the ROI for enabling this development is enormous. Here’s how. Hire to train.

How To 75

How To Development Metrics Talent 75

1 to 1

JULY 25, 2024

Introduction The Net Promoter Score (NPS) has long been a widely used metric for assessing customer loyalty, satisfaction, and the potential for customer churn as a relationship and transactional metric. The Broader Critique of Singular Metrics The issue with NPS is not unique. Read the original here.

Metrics 20

Metrics Analysis B2C B2B 20

Harvard Business

OCTOBER 16, 2018

That investing in employee engagement is an actual business imperative, and it has real, measurable ROI. Measurement and metrics challenge every company, so how do you measure efforts to build a great experience for employees? Jody Kohner, Salesforce. I think that you really have to focus on investing in your employees.

Deloitte 130

Deloitte Consulting Data Talent 130

Asamby Consulting

MAY 12, 2022

That could be overseeing service delivery or manufacturing and distribution of your product. Consider the two financial core metrics when thinking about the COO, cashflow and ROI. ROI Think through the actual return on investment of bringing in a COO. There's a positive ROI to bringing on this role.

ROI 52

ROI Operations Financial Company 52

Kates Kesler

JUNE 11, 2014

Royal Dutch Philips is a $20B diversified consumer electronics, healthcare, and lighting products company. He reset collaborative P&L metrics and business review processes, shared by the region leaders and the global product leaders, to form tight “business handshakes,” that he regards as the center of a granular set of growth strategies.

Apparel 82

Apparel Healthcare Enterprise Chemicals 82

Asamby Consulting

DECEMBER 14, 2022

They support you in making fundamental decisions regarding your product, your service, your pricing or your target market. What makes sense: ROI The other financial metric you have to look at is your return on investment (ROI). Your ROI would be 100%. Also, they help you design or recalibrate your business model.

Small Business 52

Small Business Cash Flow Consulting ROI 52

Progressus

NOVEMBER 9, 2023

Additionally, the time needed to reconcile spreadsheets to both the GL and project reporting negatively affects productivity which in turn risks profitability. It has the best ROI in the business – a recent Forrester study shows that organizations typically experience 162% ROI with Dynamics 365 Business Central over a three year period.

Resources 52

Resources Report ROI Data 52

LSA Global

SEPTEMBER 16, 2024

Organic Growth For businesses to grow organically, leaders must emphasize maintaining a loyal customer base, improving products and services through innovation, and executing the current product and service strategies. Are your current and target customers still aligned with your product and service offerings?

Sales 52

Sales Intellectual Property Financial Culture 52

1 to 1

MAY 20, 2024

This week’s Fast Track CX ROI webinar is the second episode in ECXO’s three-part series of short, practical sessions hosted by Ricardo Saltz Gulko, ECXO co-founder and managing director of Eglobalis , a global adviser in CX, design, and innovation. They deliver our product faster, cheaper, and more efficiently. Cost pressures.

ROI 26

ROI Exercises Media Metrics 26

1 to 1

DECEMBER 13, 2021

In this step, you’ll want to build out the logistics, timeline, objectives, and metrics that will help your organization achieve CX success. Step #6: Measure your success with customer-focused metrics This final step is more like the beginning of your long-term CX strategy.

Metrics 26

Metrics Tools Case Interview Strategy 26

Tsavo Neal

JANUARY 25, 2018

Selling productized consulting. ROI calculator. As a consultant, your product is your advice. He said he did a quick Internet search for ‘ag equipment product design’ and we were in the top few results. What were the KPI’s or metrics achieved to show that the project was a success? Search engine optimization.

Consulting 68

Consulting Advertising Case Interview Conference 68

LSA Global

DECEMBER 4, 2020

Company, group, and individual training needs assessments should be used to gather powerful data to initiate the change process, align leadership and employees, pinpoint skill gaps against a proven standard, customize offerings, predispose participants, guide coaching and Individual Development Plans , and set baseline metrics.

Strategy 28

Strategy Strategy Strategy& Company 28

Harvard Business

MARCH 2, 2018

This can result in favoring projects promising a quick ROI over riskier projects offering bigger impact in the long-term. Establishing appropriate performance metrics and assigning attribution. Be prepared to revise metrics as the center evolves and celebrate small wins. Identifying and supporting pathways to implementation.

Healthcare 133

Healthcare Metrics Engineering Financial 133