Harvard Business

FEBRUARY 16, 2017

Many companies are investing heavily to identify what leads to high engagement in order to motivate employees, thereby increasing their happiness and productivity. Working with two Fortune 100 companies, we looked to test the assumption that highly engaged employees are more productive. We think this is important.

Productivity 133

Productivity Culture Metrics Data 133

Epicflow

JANUARY 30, 2025

Support and training providing tools, templates, and training to project teams to enhance their productivity and adherence to standards. Improved Resource Allocation Efficient resource allocation is crucial for optimizing productivity and avoiding burnout. Portfolio health metrics to track progress, budgets, and risks across projects.

Tools 130

Tools Software Efficiency Resources 130

Management Consulted

NOVEMBER 20, 2013

Profitability is the ultimate business metric , and profitability cases can address a business in any industry. What should Company Z do about overall profits (including both sides of the profit equation using metrics such as profit/unit or profit/channel)? Market Study. Market study questions come in 3 forms: Market Entry.

Case Interview 236

Case Interview Interviews Study Cover Letters 236

Harvard Business

MARCH 7, 2017

You are marketing a new option, say with 20% more product or 50% more minutes on a calling plan, but you can’t get customers to pay for even a fraction of the additional value. Why do people get so mad about product downsizing? x 1.26 = 2), but it looks as if the product is just 78% bigger (because 26% + 26% + 26% = 78%).

Productivity 122

Productivity Research Examples Study 122

LSA Global

JULY 1, 2024

While the specific strategy success metrics vary across different industries and different strategies, metrics tend to fall into four overall buckets: Financial, Customer, Employee, and Other. Here is a list of the top thirteen metrics that CEOs should measure for strategic success.

Metrics 68

Metrics Cash Flow Talent Financial 68

Harvard Business

AUGUST 17, 2017

Consumers are registering their concerns about how companies make their products. Many of them responded by including quality metrics in their compensation incentives. As any compensation consultant will tell you, comp plans can address only so many metrics. Despite conflicting messages about climate change from U.S.

Metrics 133

Metrics Government Energy Company 133

Harvard Business

MARCH 10, 2017

When I interviewed business leaders at the top-scoring organizations, they told me their investments in the three employee experience environments had led not only to happier employees but also to larger talent pipelines and greater profitability and productivity. But that was just anecdotal evidence.

Accenture 195

Accenture Survey Interviews Metrics 195

Harvard Business

MAY 24, 2016

Studies have linked stronger employee engagement to higher customer satisfaction and profits. But it’s important to remember what comes between the motivated employee and the satisfied customer: the innovative product or service that the employee creates and the company sells. How do these things connect? Insight Center.

Metrics 132

Metrics Survey Software Operations 132

Harvard Business

MAY 8, 2018

Prior studies have two common methodological limitations. Our research , which focused on CEO succession in the American health care system, examined the impact of CEO succession on productivity and efficiency. So which CEOs are “better”? The first challenge was to find a valid measure to compare firm performance.

Study 71

Study Productivity Efficiency Analysis 71

Tom Spencer

NOVEMBER 15, 2024

As wearable technology continues to advance, we’re seeing the development of more sophisticated devices capable of monitoring a broader range of health metrics. Zuhair Imaduddin is a Senior Product Manager at Wells Fargo. Similarly, wearable blood pressure monitors offer a convenient way to track and manage hypertension.

Healthcare 78

Healthcare Data Trends Efficiency 78

Harvard Business

MARCH 21, 2018

Looking ahead, we will continue to drive productivity, and we plan to conduct a deep dive into the details of our cost structure and allocation of capital to ensure we deliver appropriate returns for shareholders.” Injuries and catastrophic events, in addition to being tragic, are evidence that production is not being managed correctly.

Operations 190

Operations Chemicals System Metrics 190

Harvard Business

JUNE 13, 2018

Companies across the globe are faced with new competitive threats, changing market dynamics, new technology disruption and evolving customer needs, and the pressure is on for companies to be able to sense and respond to those changes and deliver better products and services to customers, faster. Are we building the right thing?

Agile 71

Agile Metrics Productivity Resources 71

Harvard Business

NOVEMBER 5, 2018

One simple and often overlooked way for larger companies to experiment is to randomize the introduction of new products across a set of markets. To answer those questions, Duncan and his team conducted an experiment, launching Express Pool in six large markets and then comparing metrics in the launch cities with those in others.

Productivity 70

Productivity Metrics Sales Engineering 70

Harvard Business

NOVEMBER 8, 2016

This is different than social media marketing , where a brand engages many, aiming to increase overall brand awareness or promote a specific product or service by producing content that users will share with their network. As a result, they’re able to build relationships until prospects are ready to buy.

B2B 192

B2B Sales Media Survey 192

Harvard Business

FEBRUARY 22, 2017

Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. It’s not surprising that the metric figures prominently on a service rep’s scorecard. Why is average handle time such a bad metric for service? Enabling this type of climate is hard work.

Metrics 125

Metrics Video Fashion Report 125

Harvard Business

JUNE 16, 2017

But a Harvard Business Review analytics study of 230 executives suggests a stunning rate of anticipated progress: 15% said they use “ predictive analytics based on HR data and data from other sources within or outside the organization,” while 48% predicted they would be doing so in two years. Consulting firms in the U.S.

Metrics 133

Metrics Analysis Data Talent 133

Harvard Business

OCTOBER 10, 2017

Bernstein studied assembly-line performance at a company he called “Precision.” Every step of the process was measured, and real-time metrics were easily accessible. When Bernstein hid a set of production lines from managers’ view, the performance of employees on those lines increased by 10% to 15%.

Metrics 134

Metrics Engineering Operations Sales 134

LSA Global

NOVEMBER 18, 2024

How to Win Over Value Buyers + Key Mistakes to Avoid Studies highlighted by our microlearning experts show that more than half of all sales prospects are value buyers who focus on achieving measurable business outcomes. Then articulate how your solution advances those metrics in a way that makes sense.

How To 36

How To Sales Metrics B2B 36

Harvard Business

DECEMBER 28, 2016

Most customer experience (CX programs) are positioned as strategic, but quickly veer away from business objectives and become simply about tracking CX metrics. They have “soft” metrics rather than real business goals. Mistake #2: Linking metrics to business outcomes. So where does it all go wrong?

Metrics 125

Metrics Data Benchmarking ROI 125

Harvard Business

APRIL 19, 2018

With online technologies and targeted lists, this should be a cost-effective tool for separating the suspects from the prospects, accelerating customer conversion through the sales funnel, and, equally important, optimizing “data-driven marketing” by tying each piece of content to metrics like opens, reads, downloads, and so on.

Marketing 133

Marketing Case Studies Case Study Sales 133

Epicflow

FEBRUARY 20, 2025

These tools offer features for tracking performance metrics, managing resources, and ensuring alignment with strategic priorities. It prevents overloading or underutilizing team members, increasing productivity and employee satisfaction. It ensures team members focus on the most critical tasks to maintain a smooth project flow.

Tools 130

Tools Management Software Resources 130

Harvard Business

JUNE 30, 2017

This is a particularly acute issue at the entry level, where employers have come to accept that high levels of attrition and low levels of productivity and quality are normal. The metrics we track include: productivity, cost savings in recruitment and training, quality, retention, and speed to promotion.

Training 132

Training Training ROI Metrics 132

Harvard Business

MARCH 10, 2017

Yet much of the data from sources such as CRM reporting tools and time studies is self-reported, and thus inherently flawed. By seeing exactly where and how people spend their time — rather than relying on recollections, anecdotes, or assumptions — executives have a solid basis for taking actions that will raise productivity.

Sales 129

Sales Software Productivity Data 129

Harvard Business

APRIL 10, 2017

In our study, roughly three-quarters of companies can be characterized as representing one dominant type of climate. Legacy productivity metrics like Average Handle Time (AHT), which we’ve written about previously. Perhaps not surprisingly, adherence climates tend to dominate in customer service.

Metrics 124

Metrics Tools Policies Company 124

Harvard Business

MARCH 12, 2018

But since Tom’s boss was under pressure to meet a number of website metrics, she didn’t have the flexibility to implement his ideas. It’s not often possible to ignore performance metrics or overcome policies and bureaucratic red-tape. .” At first, Tom wasn’t deterred.

Management 134

Management System Metrics Examples 134

Harvard Business

FEBRUARY 24, 2017

The CEOs in our study were adept at telling their company’s story. CEOs in our study repeated their companies’ stories often and consistently to all their stakeholders — employees, boards, customers, business partners, communities, and the general public. Adopt a Both/And Performance Mindset.

Metrics 113

Metrics Study Financial Operations 113

Harvard Business

JUNE 6, 2017

I worked with a software development company in which the CEO came up with a new product feature on a weekly basis. A well-intentioned inventor designed a product to address the fact that many poor Africans have to pump their water by hand, a strenuous and time-consuming process. Pay attention to warning signs.

Metrics 134

Metrics Culture System Course 134

Harvard Business

MARCH 19, 2018

For our survey of 1,624 full-time employees, all participants in a longitudinal study of 4,000 American workers, our goals were two-fold: First, to identify those employees most at risk for feeling lonely at work; and second, to identify key drivers that maximize the benefits of increased social cohesion among employees. Friendships.

Research 134

Research Report Study Survey 134

Harvard Business

FEBRUARY 16, 2017

McKinsey has a new study out on an important topic — the question of whether corporations systematically take too short a view and do not invest enough for the long term. I was therefore excited to see that McKinsey had a new empirical study that provides evidence in favor of the view that corporations should take longer views.

McKinsey 118

McKinsey Cash Flow Comparison Methodologies 118

Harvard Business

JULY 27, 2017

Make sure to use the right metrics when measuring success and identifying areas for growth. Repeat usage or transactions completed may be more meaningful metrics than time spent for a productivity app like Dropbox or a travel app like Alaska Airlines. What cross-channel customer behaviors can mobile help impact and influence?

Strategy& 112

Strategy& Strategy Strategy Metrics 112

Harvard Business

AUGUST 21, 2017

It wasn’t until I moved to Paris in 1997 to become Finance Manager for Disney Consumer Products Europe, Middle East, and Africa that I experienced someone setting a non-negotiable boundary for herself. But so did my peers, whether or not they had children, partners, or aging parents. It was just the industry and firm norm.

Boston Consulting Group 134

Boston Consulting Group Study Conference Survey 134

Epicflow

FEBRUARY 20, 2025

These tools offer features for tracking performance metrics, managing resources, and ensuring alignment with strategic priorities. It prevents overloading or underutilizing team members, increasing productivity and employee satisfaction. It ensures team members focus on the most critical tasks to maintain a smooth project flow.

Tools 130

Tools Management Software Resources 130

Harvard Business

MAY 24, 2017

Like many patients, Jess felt her providers were delivering very little quality of care when defined by the one metric that mattered most to her: time. While Jess didn’t get her care at Kaiser Permanente, we are working to improve on this metric. Sponsored by Optum. How the most innovative providers are creating value.

Metrics 131

Metrics Education Operations System 131

Harvard Business

OCTOBER 3, 2018

There are findings that point to positive gains in both cost savings and productivity measures, while other studies, including the recent report from the National Bureau of Economic Research, find that programs can make for good recruitment tools but won’t do much to lower costs or improve health. While more than 60% of U.S.

How To 128

How To Metrics Groups Energy 128

Epicflow

SEPTEMBER 1, 2022

A business case is somewhat similar to a feasibility study, which is why they sometimes get confused. A business case vs. a feasibility study. Both a business case and a feasibility study are decision-making tools that present a project’s viability. Let’s clear up the difference between them in the subsection below. .

Management 130

Management Resources Analysis Software 130

Harvard Business

APRIL 23, 2018

Power, as my colleague Ena Inesi has studied, can cause leaders to become overly obsessed with outcomes and control, and, therefore, treat their employees as means to an end. Take for example a UK food delivery service that I’ve studied. Unfortunately, many leaders lose sight of this.

Leadership 167

Leadership PricewaterhouseCoopers Banking Examples 167

Harvard Business

NOVEMBER 7, 2016

New workplace metrics are needed to help leaders get a more complete picture of this. The study found that the number of cheers an employee received was highly correlated with high network influence.

Leadership 132

Leadership Talent Software Deloitte 132