Harvard Business

FEBRUARY 16, 2017

Many companies are investing heavily to identify what leads to high engagement in order to motivate employees, thereby increasing their happiness and productivity. Working with two Fortune 100 companies, we looked to test the assumption that highly engaged employees are more productive. We think this is important.

Productivity 133

Productivity Culture Metrics Data 133

Harvard Business

MAY 24, 2016

Traditionally, they might get vendors such as Gallup to survey employee engagement. But it’s important to remember what comes between the motivated employee and the satisfied customer: the innovative product or service that the employee creates and the company sells. How do these things connect? Insight Center.

Metrics 132

Metrics Survey Software Operations 132

LSA Global

JULY 1, 2024

While the specific strategy success metrics vary across different industries and different strategies, metrics tend to fall into four overall buckets: Financial, Customer, Employee, and Other. Here is a list of the top thirteen metrics that CEOs should measure for strategic success.

Metrics 68

Metrics Cash Flow Talent Financial 68

Harvard Business

JULY 4, 2016

After all, online user ratings and reviews are now one of the most important sources of product quality information. Online ratings may not reflect a product’s quality at all. Statistical issues stem from the fact that we only observe review scores from a subset of product users. Sounds reasonable, right?

Productivity 120

Productivity Comparison Metrics Study 120

Harvard Business

NOVEMBER 8, 2016

In fact, a recent survey found that connecting with a prospect now takes 18 or more phone calls, callback rates are below 1%, and only 24% of outbound sales emails are ever opened. A LinkedIn survey found that B2B buyers are five times more likely to engage with a sales rep who provides new insights about their business or industry.

B2B 192

B2B Sales Media Survey 192

LSA Global

DECEMBER 23, 2024

Misalignment between these people strategies can lead to decreased productivity, higher turnover, and a misaligned company culture. Aligned strategies boost employee retention, enhance productivity, reinforce team norms , and drive innovation. Build a Healthy and Aligned Culture Organizational health and alignment can be measured.

Strategy& 67

Strategy& Strategy Strategy Case Interview 67

Harvard Business

MARCH 10, 2017

Organizations are spending hundreds of millions of dollars on employee engagement programs, yet their scores on engagement surveys remain abysmally low. da Motta Veiga of American University and Steven King of Emergent Research to develop survey questions to determine how organizations are faring in each area. How is that possible?

Accenture 195

Accenture Survey Interviews Metrics 195

Clarity Consultants

NOVEMBER 19, 2024

Organizations seek to optimize workforce performance and productivity by implementing effective training programs. Organizations can make informed decisions about their training needs by analyzing metrics, conducting surveys, and gathering input from management.

Training 130

Training Training Analysis Metrics 130

Clarity Consultants

DECEMBER 29, 2023

Instead, employees participate at times that are convenient to them, ensuring organizational productivity. During this stage, eLearning consultants identify critical success metrics related to workforce performance. Continuing productivity gains often occur long after training is complete.

ROI 173

ROI Training Training Survey 173

Harvard Business

JUNE 16, 2017

The reality seems less impressive, as a global IBM survey of more than 1,700 CEOs found that 71% identified human capital as a key source of competitive advantage, yet a global study by Tata Consultancy Services showed that only 5% of big-data investments were in human resources. on a 5-point scale).

Metrics 133

Metrics Analysis Data Talent 133

Harvard Business

JUNE 13, 2018

Companies across the globe are faced with new competitive threats, changing market dynamics, new technology disruption and evolving customer needs, and the pressure is on for companies to be able to sense and respond to those changes and deliver better products and services to customers, faster. Are we building the right thing?

Agile 71

Agile Metrics Productivity Resources 71

Harvard Business

NOVEMBER 12, 2018

Meanwhile, in a survey of 89 institutional investors by Callan , 43% of respondents said they incorporate sustainability factors into their investment decisions — up 21 percentage points from 2013. And at many companies, sustainability efforts are measured with well over 10 internal metrics.

How To 128

How To Survey Metrics Energy 128

Harvard Business

JUNE 30, 2017

In a 2014 survey , 55% of executives said a major constraint to investing in training was that they did not know how to measure success. And in another survey, 87% said they cannot calculate quantifiable returns on their learning investments. These metrics can be converted into an estimate of ROI for the employer.

Training 131

Training Training ROI Metrics 131

Harvard Business

JANUARY 2, 2018

Yet the CMO Survey reveals that nearly half of marketers are unable to show the impact of their social media investments. For example, research has found that 93% of Pinterest users plan purchases on the platform and 87% have made a purchase after seeing a product they liked. Evan Smogor/Unsplash.

Media 136

Media Company ROI Metrics 136

Harvard Business

SEPTEMBER 24, 2018

Orange’s VBN is one example; another belongs to a large telco in Silicon Valley, where its teams huddle alongside those from customers to prototype products and services. User satisfaction surveys consistently rank them as the favorite aspect of corporate coworking. Some companies are aggressively testing both.

Company 127

Company Case Interview Engineering ROI 127

Harvard Business

OCTOBER 27, 2017

In a recent survey , Bain & Company found that just 2% of companies are successful in achieving their sustainability goals. However, like many of the companies surveyed by Bain, we were unsure how to connect our strategic vision around sustainability with meaningful operational changes. Simone Golob/Getty Images. Make it personal.

Company 134

Company Strategy& Strategy Strategy 134

Harvard Business

MARCH 10, 2017

By seeing exactly where and how people spend their time — rather than relying on recollections, anecdotes, or assumptions — executives have a solid basis for taking actions that will raise productivity. The company had experienced lackluster sales growth, especially outside of its core product category.

Sales 128

Sales Software Productivity Data 128

Harvard Business

DECEMBER 28, 2016

Most customer experience (CX programs) are positioned as strategic, but quickly veer away from business objectives and become simply about tracking CX metrics. They have “soft” metrics rather than real business goals. Mistake #2: Linking metrics to business outcomes. So where does it all go wrong?

Metrics 123

Metrics Data Benchmarking ROI 123

Harvard Business

APRIL 10, 2017

In a global, online survey of more than 7,500 service reps from across 38 different companies, we found that service organizations fall into one of three distinct work environments or “climates”: Adherence climates , in which reps rely primarily on company policies and procedures when making decisions.

Metrics 123

Metrics Tools Policies Company 123

Harvard Business

MARCH 19, 2018

A hundred fifty years ago, poet Emily Dickinson described loneliness as “the horror not to be surveyed, but skirted in the dark.” Work Friends Make Us More Productive (Except When They Stress Us Out). Our survey found that this approach translates into demonstrable improvements on key human resources metrics.

Research 134

Research Report Study Survey 134

Harvard Business

SEPTEMBER 19, 2017

Metrics Are Not Your Friends. A growing body of evidence shows that ethical companies outperform financially over time , but trying to translate such a broad finding into the short-term planning metrics used by most businesses is perilous. There are (at least) three major flaws with it. Let’s be clear.

Ethics 136

Ethics Metrics Energy Financial 136

Harvard Business

NOVEMBER 7, 2016

New workplace metrics are needed to help leaders get a more complete picture of this. Second, high-potential individuals in the go-to-market group spent 34% more time with product and engineering groups than the team average.

Leadership 132

Leadership Talent Software Deloitte 132

Harvard Business

OCTOBER 3, 2014

An Accenture survey conducted last year found that only one in five companies said that they were “very satisfied” with the returns they’ve received from analytics to date. But the survey also found that only 33% of businesses in the U.S. Identify the right metrics that “move the needle.”

Enterprise 70

Enterprise Metrics Analysis Survey 70

Harvard Business

JUNE 13, 2018

By Ayman Sayed, President and Chief Product Officer, CA Technologies. We’re all striving to deliver better products faster to meet customer needs in the marketplace and stay ahead of the competition. Focus on Outcomes, not Metrics. Survey Data Shows That Many Companies Are Still Not Truly Agile.

Agile 103

Agile Development Management Software 103

Management Consulted

SEPTEMBER 25, 2016

The Net Promoter Score is a customer loyalty metric originally formulated by Fred Reichheld, Bain & Company, and Satmetrix in 2003. Because customers are key to bringing about this change, customer satisfaction metrics helps to see the true story. All NPS surveys are short and sweet. WHY READ IT? QUICK OVERVIEW.

Bain 100

Bain Survey Banking Metrics 100

Harvard Business

MAY 30, 2018

The most recent results from The CMO Survey conducted by Duke University’s Fuqua School of Business and sponsored by Deloitte LLP and the American Marketing Association reports that the percentage of marketing budgets companies plan to allocate to analytics over the next three years will increase from 5.8% purchase funnel metrics).

Marketing 132

Marketing Data Advertising Talent 132

Harvard Business

MARCH 22, 2017

Marketers need to master data analytics, customer experience, and product design. This includes the product, the buying process, the ability to provide support, and customer relationships over time. The metrics also changed. For Equinix, surveys revealed that a third of employees were not confident explaining its company story.

Marketing 134

Marketing Agile Fashion Sales 134

Harvard Business

AUGUST 29, 2016

In the search for profitable organic growth, more and more companies are making major investments in optimizing the end-to-end customer experience – every aspect of how customers interact with the company’s brand, products, promotions, and service offerings, on and offline.

Retail 132

Retail Apparel Financial ROI 132

Harvard Business

AUGUST 21, 2017

It wasn’t until I moved to Paris in 1997 to become Finance Manager for Disney Consumer Products Europe, Middle East, and Africa that I experienced someone setting a non-negotiable boundary for herself. A 2017 survey by Kronos and Future Workplace , reveals that the restructuring of work has resulted in significant burnout.

Boston Consulting Group 133

Boston Consulting Group Study Conference Survey 133

Harvard Business

OCTOBER 31, 2017

Across the health care industry, there’s a growing sense that pushing doctors ever harder to achieve productivity, quality, and service goals is backfiring. Doctors are working harder than ever and spending more of their time documenting clinical metrics and measuring patient satisfaction.

Survey 71

Survey Leadership Productivity Groups 71

Harvard Business

MARCH 13, 2018

companies $450 billion to $550 billion per year in lost productivity. And as a result, the company accomplished a successful internal transformation of its culture and external transformation of its brand as evidenced by positive feedback in employee and customer surveys.

Company 144

Company Training Training Culture 144

Harvard Business

FEBRUARY 24, 2017

In a recent survey , 70% of respondents said that CEOs focus too much on short-term financial results, and nearly 60% said that they don’t focus enough on positive long-term impact. ” Many CEOs in our interviews emphasized the importance of choosing the right metrics to support both/and decision making.

Metrics 111

Metrics Study Financial Operations 111

Harvard Business

OCTOBER 17, 2017

The goal should be to keep children on a trajectory to becoming productive, successful, healthy adults rather than just treating them when they are sick. Still, these metrics have yet to include broader measures of wellness such as academic achievement, involvement in crime, or job outcomes (i.e., health care outcomes.

Metrics 126

Metrics Efficiency System Development 126

Harvard Business

JULY 13, 2016

Identify the right metrics. In the digital membership economy, the metrics best apt to indicate success are more likely to be around member churn and engagement. For product development, the offering needs to evolve constantly to meet members’ needs – changes only every year or two won’t cut it.

Cash Flow 70

Cash Flow Survey Metrics Accenture 70

Harvard Business

JUNE 7, 2016

Conventional wisdom would seem to suggest that companies have no incentive to lengthen the life cycle of their products and reduce the revenue they would get from selling new goods. In a survey of 54 of the world’s leading brands, almost all of them reported that consumers are showing increasing care about sustainable lifestyles.

Company 70

Company Apparel Retail Metrics 70

Harvard Business

MARCH 21, 2017

As Strategy& reported in its 2015 survey of 1,757 executives, “innovation today is a key driver of organic growth for all companies — regardless of sector or geography.” We know innovation drives corporate growth. GDP growth over the past 30 years. One possible explanation is that R&D has gotten harder.

Company 124

Company Research Industry Engineering 124

Tom Spencer

MARCH 31, 2018

This is especially important for marketers whose job is to connect consumers and products. Instead of collecting survey responses from customers (“customer-oriented marketing”), companies are trying to observe their customers in context. Product recommendations have been commonplace in most online shops such as Amazon for many years.

Data 74

Data Marketing Trends Fashion 74