The Perils of Internal Disruption (Part 5)
Markovitz Consulting
FEBRUARY 4, 2019
Managers capture all kinds of metrics, from the number of patient falls in a hospital ward, to the first pass yield in a production line, to the number of hits on a website, to the time it takes to repair a bicycle. Some changes in metrics are just noise in an otherwise stable system. to “What was different last week?”
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