Tom Spencer

APRIL 18, 2025

Rather than relying solely on intuition or assumptions, product teams gather and analyze data from various sources, such as market research surveys, customer behavior, market trends, and performance metrics. What key performance metrics do you need to track? What specific questions are you trying to answer?

Data 88

Data Marketing Productivity Agile 88

Clarity Consultants

SEPTEMBER 30, 2024

Understanding and applying the right training effectiveness metrics is imperative for organizations to assess the impact of their training initiatives and ensure they contribute to the overall business objectives. Surveys and interviews can be practical tools for gathering this information.

ROI 147

ROI Training Training Metrics 147

Consultant Ninja

NOVEMBER 18, 2013

I''d like to run a separate survey targeting just people who have signed up. 0-10] Since the government won''t do anything like this for months (if at all), I wonder if there''s an outside way to run this survey? Ignoring the signup/website experience, I''m curious about the customer satisfaction and actual value from the core product.

Metrics 100

Metrics Insurance Insurance Survey 100

LSA Global

JULY 1, 2024

While the specific strategy success metrics vary across different industries and different strategies, metrics tend to fall into four overall buckets: Financial, Customer, Employee, and Other. Here is a list of the top thirteen metrics that CEOs should measure for strategic success.

Metrics 68

Metrics Cash Flow Talent Financial 68

Harvard Business

MAY 24, 2016

Traditionally, they might get vendors such as Gallup to survey employee engagement. As mentioned above, most large companies conduct an extensive employee survey every year or two to measure motivation or engagement. Deere managers call it a “motivation metric” or even a “happiness metric.”

Metrics 132

Metrics Survey Software Operations 132

Harvard Business

NOVEMBER 8, 2016

In fact, a recent survey found that connecting with a prospect now takes 18 or more phone calls, callback rates are below 1%, and only 24% of outbound sales emails are ever opened. A LinkedIn survey found that B2B buyers are five times more likely to engage with a sales rep who provides new insights about their business or industry.

B2B 193

B2B Sales Media Survey 193

Clarity Consultants

NOVEMBER 19, 2024

Organizations can make informed decisions about their training needs by analyzing metrics, conducting surveys, and gathering input from management. Anonymous surveys, interviews, and focus groups provide valuable insights that can guide future adjustments, ensuring training remains aligned with employees’ evolving needs.

Training 130

Training Training Analysis Metrics 130

LSA Global

DECEMBER 23, 2024

For example: Lack of Trust in Leadership Engagement surveys may show low scores despite robust feedback programs, indicating deeper issues like a misaligned leadership team, unclear strategic priorities , or cultural inhibitors to success. Build a Healthy and Aligned Culture Organizational health and alignment can be measured.

Strategy 67

Strategy Strategy& Strategy Case Interview 67

Harvard Business

MARCH 10, 2017

Organizations are spending hundreds of millions of dollars on employee engagement programs, yet their scores on engagement surveys remain abysmally low. da Motta Veiga of American University and Steven King of Emergent Research to develop survey questions to determine how organizations are faring in each area. How is that possible?

Accenture 195

Accenture Survey Interviews Metrics 195

Harvard Business

JUNE 16, 2017

The reality seems less impressive, as a global IBM survey of more than 1,700 CEOs found that 71% identified human capital as a key source of competitive advantage, yet a global study by Tata Consultancy Services showed that only 5% of big-data investments were in human resources. on a 5-point scale).

Metrics 133

Metrics Analysis Data Talent 133

Harvard Business

JUNE 13, 2018

Survey Data Shows That Many Companies Are Still Not Truly Agile. For years, agile teams and organizations have measured success using process metrics – time to market, team throughput and cycle times, improved quality, and better predictability of output. Is faster delivery into the market having an impact on your bottom line?

Agile 71

Agile Metrics Productivity Resources 71

Clarity Consultants

DECEMBER 29, 2023

During this stage, eLearning consultants identify critical success metrics related to workforce performance. Provide Satisfaction Surveys Satisfaction surveys created by eLearning consultants allow learners to provide feedback regarding their experience.

ROI 173

ROI Training Training Survey 173

Harvard Business

FEBRUARY 14, 2017

Two engagement surveys conducted across the organization. Worker performance data broken down into three metrics: Productivity. This suggests that companies should pay close attention to employee engagement surveys to understand how employees feel about their work environment. What Drove These Spillover Effects?

Productivity 134

Productivity Survey Metrics Data 134

Harvard Business

DECEMBER 11, 2017

According to a 2008 survey , the vast majority of professionals (94%) worked 50 hours or more a week, and almost half worked more than 65 hours a week. To give more rigor to our meetings, we decided to define a metric for our productivity: average weekly hours worked. Define a metric. For me, it was average weekly hours worked.

Productivity 136

Productivity Metrics How To Meeting 136

Harvard Business

NOVEMBER 12, 2018

Meanwhile, in a survey of 89 institutional investors by Callan , 43% of respondents said they incorporate sustainability factors into their investment decisions — up 21 percentage points from 2013. And at many companies, sustainability efforts are measured with well over 10 internal metrics.

How To 129

How To Survey Metrics Energy 129

Harvard Business

JUNE 30, 2017

In a 2014 survey , 55% of executives said a major constraint to investing in training was that they did not know how to measure success. And in another survey, 87% said they cannot calculate quantifiable returns on their learning investments. These metrics can be converted into an estimate of ROI for the employer.

Training 132

Training Training ROI Metrics 132

Harvard Business

DECEMBER 28, 2016

Most customer experience (CX programs) are positioned as strategic, but quickly veer away from business objectives and become simply about tracking CX metrics. They have “soft” metrics rather than real business goals. Mistake #2: Linking metrics to business outcomes. So where does it all go wrong?

Metrics 125

Metrics Data Benchmarking ROI 125

Harvard Business

JANUARY 2, 2018

Yet the CMO Survey reveals that nearly half of marketers are unable to show the impact of their social media investments. Start by basing your social strategy on business objectives, then follow that by thinking about target market, social media platforms, tools, and metrics. Evan Smogor/Unsplash.

Media 136

Media Company ROI Metrics 136

Harvard Business

OCTOBER 25, 2018

We base this claim about HR’s digital skills gap on the results of our latest global leadership survey. Co-produced by our three organizations, the survey gauged nearly 28,000 business leaders across industries about the state and trajectory of leadership.

Data 132

Data Talent Survey Recruiting 132

Harvard Business

SEPTEMBER 24, 2018

While the focus of many spaces is to create new digital products and services, evidence from broader coworking surveys suggests other roles could benefit from this practice. User satisfaction surveys consistently rank them as the favorite aspect of corporate coworking. Now, do these spaces work in promoting innovation?

Company 128

Company Case Interview Engineering ROI 128

LSA Global

APRIL 10, 2025

Alignment might involve reclarifying the business case for change , redesigning roles, updating strategy success metrics , or streamlining workflows. When the internal operating model supports the changes you seek, people are far more likely to adopt and sustain new behaviors.

Research 54

Research Change Management System Strategy 54

Harvard Business

NOVEMBER 23, 2017

That time is spent establishing financial and operational metrics, aligning goals with overarching strategy, allocating resources, and reviewing key metrics. High-performing teams spend 14% more time checking their progress against strategic goals by reviewing key metrics and shifting resources accordingly.

Strategy 134

Strategy Strategy Strategy& Enterprise 134

Harvard Business

JULY 28, 2017

In PwC’s 2017 Global Digital IQ Survey, 52% rated their digital IQ as strong. The survey, conducted among 2,200 technology executives, identified critical skill gaps such as cybersecurity and privacy. Ten years ago the PwC survey found that emerging technology constituted 17% of a company’s digital technology budget.

Company 133

Company Tools Survey Education 133

Harvard Business

OCTOBER 27, 2017

In a recent survey , Bain & Company found that just 2% of companies are successful in achieving their sustainability goals. However, like many of the companies surveyed by Bain, we were unsure how to connect our strategic vision around sustainability with meaningful operational changes. Simone Golob/Getty Images. Make it personal.

Company 134

Company Strategy Strategy Strategy& 134

Harvard Business

MARCH 19, 2018

A hundred fifty years ago, poet Emily Dickinson described loneliness as “the horror not to be surveyed, but skirted in the dark.” Our survey found that this approach translates into demonstrable improvements on key human resources metrics. Dave Wheeler for HBR.

Research 134

Research Report Study Survey 134

MishTalk

JUNE 19, 2014

Thumbtack , in partnership with the Kauffman Foundation , conducted a Small Business Friendliness Survey. Jon Lieber, Chief Economist at Thumbtack , provided the survey data in spreadsheet form. States and metro regions are rated across 11 different metrics."

Small Business 76

Small Business Survey Metrics Software 76

Harvard Business

AUGUST 9, 2016

Using Surveys to Understand the Customer Journey. The problem is that many of our measurement tools and metrics were created for a desktop world at a time when marketing focused on channel performance. Focus on the outcomes you want and map your new metrics back to your strategy. Does Your Company Have a Data Science Strategy?

Marketing 102

Marketing Metrics Enterprise Data 102

Management Consulted

SEPTEMBER 25, 2016

The Net Promoter Score is a customer loyalty metric originally formulated by Fred Reichheld, Bain & Company, and Satmetrix in 2003. Because customers are key to bringing about this change, customer satisfaction metrics helps to see the true story. All NPS surveys are short and sweet. WHY READ IT? QUICK OVERVIEW.

Bain 100

Bain Survey Banking Metrics 100

Harvard Business

FEBRUARY 16, 2017

After experimenting with a number of potential behavioral metrics, we settled on using one that approximates average weekly working hours as our primary measure. Working with two Fortune 100 companies, we looked to test the assumption that highly engaged employees are more productive.

Productivity 133

Productivity Culture Metrics Data 133

LSA Global

MAY 30, 2017

Employee engagement surveys are only effective when employees respond. Moreover, you need a high enough Engagement Survey Response Rate in order to collect aggregate, accurate, and actionable data. If you are worried about Engagement Survey Response Rates, you need to do something about it. But what? Allow for Q&A time.

Survey 37

Survey Metrics Data Talent 37

Harvard Business

JUNE 13, 2018

Over the past year, we carried out an online survey of 2,500 reorgs (you can still complete the survey and benchmark your reorg here ). What ensures that M&A-driven reorganizations are successful? We took this question to our data. last longer (about 14 months, on average, as compared with 12 months for other types of reorgs).

How To 115

How To Accenture Benchmarking Survey 115

Harvard Business

OCTOBER 6, 2016

We surveyed and interviewed executives from more than 2,000 companies, asking extensive questions about how they develop leaders, how their companies are managed, how they coordinate their work, and what their organizational culture looks like.

Leadership 134

Leadership Deloitte Culture Pharmaceuticals 134

Harvard Business

MARCH 10, 2017

From customer surveys, the supplier learned that 60% of customers prefer to interact with sales reps by email, 30% by phone, and fewer than 10% by in-person meetings. The company had experienced lackluster sales growth, especially outside of its core product category. 50% more likely to have weekly pipeline reviews with their direct managers.

Sales 129

Sales Software Productivity Data 129

Harvard Business

OCTOBER 3, 2014

An Accenture survey conducted last year found that only one in five companies said that they were “very satisfied” with the returns they’ve received from analytics to date. But the survey also found that only 33% of businesses in the U.S. Identify the right metrics that “move the needle.”

Enterprise 70

Enterprise Metrics Analysis Survey 70

Harvard Business

FEBRUARY 24, 2017

In a recent survey , 70% of respondents said that CEOs focus too much on short-term financial results, and nearly 60% said that they don’t focus enough on positive long-term impact. ” Many CEOs in our interviews emphasized the importance of choosing the right metrics to support both/and decision making.

Metrics 113

Metrics Study Financial Operations 113

Harvard Business

OCTOBER 23, 2017

Previous work has relied on surveys and self-reported assessments — methods of data collecting that are prone to bias. The metric we used for this is called weighted centrality. Most programs created to combat gender inequality are based on anecdotal evidence or cursory surveys.

Study 134

Study Data Leadership Survey 134

The Source

FEBRUARY 22, 2022

Our latest client survey reveals the greatest shake up in what clients tell us is important when working with a firm since we started tracking the metric. This scenario may tell us something about how clients think about the consultants they work with, and how they buy.

Metrics 64

Metrics Survey Consulting 64