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Best Practices in Client Relationship Management

Effective Managers

Invest in Relationship-Building Activities Spending time building relationships outside of regular business interactions can strengthen bonds: Client Events: Host events, webinars, or workshops to engage with clients in a more informal setting. Alignment: Ensure that all departments are aligned with the goal of enhancing client relationships.

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Fostering Employee Innovation at a 150-Year-Old Company

Harvard Business

We also provided webinars and conference calls to explain our other offerings and to share learning. The coach would quickly assemble a team of four to six people and, using tools from their training, create a simple workshop to address the problem. What do the innovation coaches actually do? Three key insights.

Company 131
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The Art of Discovery: How Your Clients’ Prompts Reveal Hidden Needs

Chad Barr

“Generate a detailed outline for a [webinar, workshop, keynote] on [topic]. “Help me develop a framework to assess [specific business challenge] by identifying key variables, potential metrics, and critical success factors. ” Impact: Focuses efforts with a clear, goal-oriented plan.

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How To Sustain Change: Keeping The Momentum Going After The Training Ends

Nash Consulting

Mastering Post-Training Sustainability: Strategies to Maintain Organizational Change By Nash Consulting Successfully planning and implementing robust training in an organization isn’t a small feat. The conclusion of the training can feel like a major victory lap. How does this training connect to the overall change?

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6 Current Trends in Project Management [2024]: What to Prepare for?

Epicflow

Forecasting and decision-making Thanks to predictive analytics, PM tools analyze historical data along with current project metrics to predict how the project environment will change. Let’s now review the most common applications of the technology in more detail. notify a project manager of potential risks or upcoming bottlenecks, and more.

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Extract those vexing pebbles to ease negative word of mouth

1 to 1

Stop that, said Lynn Hunsaker, chief customer officer of ClearAction Continuum , a Phoenix-based CX consulting and training company. The first 20-minute webinar, “ Mastering the Maze of CX Metrics & Money ,” was presented in April. Watch the webinar on-demand. Say what you do and do what you say.”

ROI 26
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Outsourcing is a sure bet for financial services in 2023

1 to 1

On the other hand, hiring skilled labor and retaining a trained workforce continues to be challenging in the current market. This is a question posed to two of TTEC’s banking and insurance experts —Group Vice President Kristen Hein and Vice President JoVanna Dukes during a recent LinkedIn LIVE webinar. A domino effect is hitting CX.