1 to 1

OCTOBER 11, 2021

Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS) metrics have long been invaluable tools in the industry, but it’s critical to recognize that these metrics on their own cannot improve customer experience. What is a CSAT rating? How to improve CSAT. What is a CES rating? What is an NPS rating?

Metrics 26

Metrics How To Survey Software 26

1 to 1

MAY 3, 2013

Webinars & White Papers. 1to1 Webinars. Though many companies approach service and support as just another metric to be maximized, those that emphasize quality over call times differentiate themselves from the competition and excel in customer satisfaction. Webinars & White Papers. Customer Strategy. Data Analytics.

Media 37

Media Metrics Advertising Trends 37

Johanna Rothman

APRIL 3, 2018

I delivered a webinar called Agile Metrics for Team and Product Progress last week, thanks to the nice folks at Innovation Roots. One person gave me a new saying about metrics (at the end, during the Q&A): Are you data-driven or data-informed? I had fun and so did many of the participants. It’s such a great saying.

Data 41

Data Agile Metrics Productivity 41

Harvard Business

OCTOBER 30, 2017

Periods of stability, steady growth, consistent margins, and happy customers enable us to manage by predetermined objectives, communicate downward through the hierarchy, and set individual annual performance metrics. The webinar or town hall is just a step toward getting on with it. And yet executives rarely invite participation.

Strategy 71

Strategy Strategy Strategy& Government 71

Kates Kesler

DECEMBER 6, 2012

Speak not just to structure, but the other elements of Jay Galbraith’s Star – what processes, metrics, and people practices will need to change in order to realize the benefits of this new model. This presentation is best done in person or webinar format. Present the model and the rationale behind each of the units.

Leadership 50

Leadership Talent Report Metrics 50

1 to 1

JUNE 11, 2013

Webinars & White Papers. 1to1 Webinars. Webinars & White Papers. CRM Newsletter | CRM Web Exclusives | CRM Webinars. Customer Strategy. Data Analytics. Emerging Trends. Employee Engagement. Executive Profiles. Sales Effectiveness. Social Media. Voice Of The Customer. Take 30 Webcasts. White Papers. 1to1 Case in Point.

Media 37

Media Advertising Trends Sales 37

LSA Global

MAY 30, 2017

Hold manager webinars to provide them with a road map of the process and ask for their assistance. Use the survey results as a KPI and make the metric visible to all employees. Communicate the importance of confidentiality. Distribute an FAQ document to all employees. Download a sample FAQ sheet here.

Survey 37

Survey Metrics Data Talent 37

1 to 1

MAY 20, 2024

This week’s Fast Track CX ROI webinar is the second episode in ECXO’s three-part series of short, practical sessions hosted by Ricardo Saltz Gulko, ECXO co-founder and managing director of Eglobalis , a global adviser in CX, design, and innovation. Watch the webinar on-demand. Say what you do and do what you say.”

ROI 26

ROI Exercises Media Metrics 26

Tsavo Neal

JANUARY 25, 2018

Conducting Webinars or Other Online Educational Events. Conducting Webinars or Other Online Educational Events. Once you’ve done some podcasting, online presentations, and webinars, speaking at a live web conference is a great next step. Webinars and Other Online Educational Events. Partnership Marketing.

Consulting 68

Consulting Advertising Case Interview Conference 68

Rod Burkert

OCTOBER 17, 2018

It’s worth the listen if you’re planning a presentation, a webinar, or even a Facebook or LinkedIn Live. In this Solopreneur Hour podcast , you’ll hear some of the tips and tricks for building a great performance and engaging your audience. First, let’s talk about authority. It’s what you’re known for. It’s your competitive advantage.

Media 40

Media Metrics Conference Tools 40

Wakeman Consulting Group: Dave's Blog

MAY 19, 2023

I’m doing a webinar with AudienceView about the basics of brand management for ticket sellers. Three, it is easier to focus on “impressions”, “engagement”, and other easy to measure metrics. If you dig the newsletter, like it, share it. It helps my organic growth numbers. Share Talking Tickets! June 1, 2023, at 1 PM Eastern!

Sports 52

Sports Sales Marketing Metrics 52

Nash Consulting

MAY 21, 2024

From Idea to Action: Rethink your performance metrics to reflect new priorities. From Idea to Action: Set up a quarterly training calendar that includes workshops, webinars, and team discussions focused on core change themes. This alignment turns isolated initiatives into a consistent fabric of your organization.

Training 52

Training Training How To Meeting 52

1 to 1

SEPTEMBER 21, 2022

This is a question posed to two of TTEC’s banking and insurance experts —Group Vice President Kristen Hein and Vice President JoVanna Dukes during a recent LinkedIn LIVE webinar. She says first call resolution is a great metric, but if the tools, staff, and training are not in place then this is not a meaningful, nor achievable, goal.

Financial 26

Financial Talent Training Training 26

1 to 1

SEPTEMBER 21, 2021

Cerise and Jeff Far, TTEC’s group vice president of customer growth services, recently led a webinar where they discussed trends and emerging opportunities to gain traction in a post-pandemic market. They gather associate metrics, coach on best practices, and use historical data to create targets. Never be satisfied,” Cerise said.

Sales 26

Sales Marketing Balance Sheet Data 26