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Best Practices in Client Relationship Management

Effective Managers

Provide Value-Added Services Offering additional value can differentiate your business and strengthen client relationships: Educational Content: Provide clients with valuable resources such as industry insights, white papers, and case studies.

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How to Make Agile Work for the C-Suite

Harvard Business

The dynamic nature of agile initiatives also requires that executives devise new ways of keeping everything aligned and maintaining enterprise-level visibility, for example, via widely accessible dashboards that connect metrics across the company and link individual team metrics to aggregated company-level metrics.

Agile 71
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4 Roles Every Marketing Organization Needs Now

Harvard Business

Today’s marketer needs to go well beyond reporting and metrics, and be more proficient in a full range of analytical skills –including knowledge of data management principles and analytical strategies, and an understanding of the role of data quality, the importance of data governance, and the value of data in marketing disciplines.

Marketing 130
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Putting the 'Customer' in 'Service Optimization' - Think customers.

1 to 1

Webinars & White Papers. White Papers. Though many companies approach service and support as just another metric to be maximized, those that emphasize quality over call times differentiate themselves from the competition and excel in customer satisfaction. Webinars & White Papers. White Papers.

Media 37
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Mergers & Acquisitions: The Importance of Creating a Shared Culture

Organizational Talent Consulting

HOW TO READ THIS WHITE PAPER This white paper has five sections. The white paper starts with understanding culture and a summary of the role of culture in organizations. The white paper ends with a discussion of the significant benefits of creating a shared culture and a conclusion.

Culture 52
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Facebook's Influence on Interactive Loyalty - Think customers: The.

1 to 1

Webinars & White Papers. White Papers. Webinars & White Papers. White Papers. Data Analytics. Emerging Trends. Employee Engagement. Executive Profiles. Sales Effectiveness. Social Media. Voice Of The Customer. 1to1 Webinars. Take 30 Webcasts. 1to1 Case in Point. 1to1 Executive Dialogue.

Media 37
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Great Digital Companies Build Great Recommendation Engines

Harvard Business

What metric matters more: engagement or inquiry? Could you ask customers if they want email follow-ups or white papers on products or services they’ve expressed behavioral interest in? Bundle products and services better? Add or remove specific features and functionality? Identify emerging customer segments?