Operations Process Improvement Retail 
Harvard Business
OCTOBER 29, 2018
Facing a tight labor market as the holiday shopping season approaches, many retail companies will undoubtedly consider following the lead of Amazon, which recently announced that it is raising its minimum hourly wage for all of its U.S. Higher wages are good for retail and other low-wage service workers.
Harvard Business
AUGUST 30, 2018
In 2016 the leadership team of a national retail organization asked us to help boost their frontline performance. They wanted to improve revenue, cost, risk, and customer satisfaction all at the same time. The retail organization wanted to see how this applied to its stores. Focus on Learning, Not Pressure.
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Harvard Business
JUNE 13, 2018
As Andrew Spanyi , the author of four books on process management, put it to us by email: “RPA does not redesign anything. It operates at the task level and not the end-to-end process level.” ” But RPA can be combined with changes in the relevant business process. Examples of RPA and Process Improvement.
Rick Conlow
JUNE 3, 2021
Do not wait for your boss to tell you to do something differently to improve. One large retail company tried for four years to improve their customer experience to no avail. With training for multiple process improvement action teams, they won the JD Power Award. If you do, you add to your woes. You must act.
Rick Conlow
JUNE 3, 2021
Do not wait for your boss to tell you to do something differently to improve. One large retail company tried for four years to improve their customer experience to no avail. With training for multiple process improvement action teams, they won the JD Power Award. If you do, you add to your woes. You must act.
Harvard Business
OCTOBER 23, 2017
Organizations often seem obsessed by measuring fractional shifts in operational performance, capturing data on sales, inventory turns, and manufacturing efficiency. Although projects have unique features, there are many similarities between process improvement, system change, M&A, and reorganization projects.
Harvard Business
JUNE 20, 2017
Multinational companies operating in Mexico are facing a great deal of uncertainty. Companies would like to see process improvements and better infrastructure at the border to reduce costs to import. Multinationals are heavily pushing for either minor tweaking to the agreement or a modernization of NAFTA.
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