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4 golden tickets to capture CX ROI

1 to 1

When all the Venns, funnels, PowerPoints, histograms, flowcharts, and scatter plots are set aside, however, something remarkable becomes evident: While there are two dozen CX ROI metrics to track, companies need only focus on four. The “Four Gold CX ROI Metrics” webinar was the final episode in the three-part series hosted by ECXO.

ROI 32
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Deals Should be Nothing but Common Sense

Martinka Consulting

Recently Jessica and I attended a webinar put on by investor Tony Cappaert and his guest Sam Rosati, owner of two light manufacturing businesses. Operating experience – Sam said be careful if you don’t have operating experience. Operating experience – Sam said be careful if you don’t have operating experience.

ROI 40
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64 Proven Ways Consultants Can Generate Leads Online (Consulting Lead Generation)

Tsavo Neal

Conducting Webinars or Other Online Educational Events. Conducting Webinars or Other Online Educational Events. ROI calculator. Once you’ve done some podcasting, online presentations, and webinars, speaking at a live web conference is a great next step. Webinars and Other Online Educational Events.

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3 Ways to Revolutionize Customer Service After the Pandemic

1 to 1

In a support world that once operated mainly with voice, video technology can become a mainstay opportunity to deliver face-to-face moments that is incredibly important and will become an integral part of life in the future. Enable strategies with ROI potential. The pandemic has shown how customers can adapt to change.

ROI 26
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How To Sustain Change: Keeping The Momentum Going After The Training Ends

Nash Consulting

It not only reflects a significant loss in ROI from training investments but creates a “flavor of the year” culture, where people learn to hold their breath and wait for the new change to eventually and inevitably go away. This scenario is not just disappointing; it's costly, and not that uncommon.