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Soft Skills Training in the Digital Age: Strategies and Best Practices

Clarity Consultants

Time Management and Accountability When employees know how to prioritize, manage deadlines, and stay focused, productivity increases. On-the-Job Performance Metrics : Look for changes in measurable outcomes: improved customer satisfaction scores, reduced internal conflict, faster project turnaround times, or higher engagement survey results.

Training 130
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In the Best Sales Teams, About Half of the People Are in Support Roles

Harvard Business

But get it just right and your sales efforts can drive productivity and growth. The efficiency of their sales departments, as measured by sales ROI (gross margin over total sales cost), also varies widely: The top 25% of companies we analyzed boast a sales ROI that is more than twice that of the bottom 25%.

Sales 131
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Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or

1 to 1

RPA lets associates focus on more worthwhile tasks: improving customer experience , driving bottom-line results, and reducing turnaround time – all with the capability of completing processes and requests around the clock and eliminating human error. Brands can achieve triple digit ROI from RPA and other CX automation tools.

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5 retail strategies that are here to stay

1 to 1

The unprecedented product and human demands that came out of the pandemic tested retailers’ resources. Mishaps like delays, data breaches, product recalls, and inclement weather will continue to effect retail surge volumes. Remember, if a retail journey starts slow, your customers will go elsewhere.

Retail 26