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What You Need to Learn from DiGiorno Pizza’s Foolish Twitter Gaffe

Melissa Agnes

Had they taken the 10 seconds to do a risk analysis (or simply understand the use of the hashtag), “a million apologies” wouldn’t have been necessary. Train your frontline to reflect and investigate before assuming and posting. They quickly recanted, but that’s not the point. A million apologies.

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These Smart Social Media Tactics Will Help You Prevent A Crisis

Melissa Agnes

1) Provide social media training for everyone that operates as an admin on a brand account. If they are in any way responsible for content, customer service, monitoring or answering fan questions, they need to have a deeper level of training. Platforms: Managers need to be trained on the platforms they use.

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TCIP #016 – Malaysia Airlines Crisis Management with Jonathan Hemus

Melissa Agnes

If you’re a regular reader/listener of mine, I don’t have to tell you what I think of this and the lack of risk analysis (or common sense) that went into this “campaign”, but that aside, as this incident happened after this podcast was recorded, we do not discuss its foolishness in this episode.

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AI-Powered Clean Tech: Transforming Business Operations

Tom Spencer

Consulting firms can also develop a roadmap to outline the steps required for successful integration, including technology acquisition, data collection and analysis, and training of personnel. Consulting firms can play a vital role in guiding companies through this transformative process.

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TCIP #059 – The Human Capital Component Of Crisis Management, With Sam Miller

Melissa Agnes

An important question that should be added to your risk analysis – every time. This episode of The Crisis Intelligence Podcast discusses: The human and emotional factors that should be incorporated into your crisis preparedness and response.

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Make “Fairness by Design” Part of Machine Learning

Harvard Business

” A chatbot trained using Twitter was shut down after only a single day because of its obscene and inflammatory tweets. More recently, a study compared the commonly used crime risk analysis tool COMPAS against recidivism predictions from 400 untrained workers recruited via Amazon Mechanical Turk. Annotate with caution.

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Hourly Workers Need Flexibility the Most, But Are Often the Least Likely to Get It

Harvard Business

For example, Northern Trust recently conducted a risk analysis and allowed many employees to become mobile workers if they agreed to work in the office at least one day a week and to work at home one day a week. Some have already started. Managers and employees reported higher well-being in these stores.