Clarity Consultants

APRIL 18, 2025

On-the-Job Performance Metrics : Look for changes in measurable outcomes: improved customer satisfaction scores, reduced internal conflict, faster project turnaround times, or higher engagement survey results. When soft skills development is tied to business goals, it becomes easier to demonstrate ROI. What matters most is alignment.

Training 130

Training Training Emotional Intelligence Strategy 130

Harvard Business

MAY 25, 2016

The efficiency of their sales departments, as measured by sales ROI (gross margin over total sales cost), also varies widely: The top 25% of companies we analyzed boast a sales ROI that is more than twice that of the bottom 25%. Many companies with low sales ROI devote less than 30% of their sales staff to support functions.

Sales 131

Sales ROI Efficiency Operations 131

1 to 1

JUNE 1, 2021

RPA lets associates focus on more worthwhile tasks: improving customer experience , driving bottom-line results, and reducing turnaround time – all with the capability of completing processes and requests around the clock and eliminating human error. Brands can achieve triple digit ROI from RPA and other CX automation tools.

Software 26

Software Turnaround Automotive ROI 26

1 to 1

AUGUST 18, 2021

Intelligent automation solutions such as these improve CX and drive bottom-line results, reduce average turnaround time, and resolve issues anytime. Rather than trying to make blanket improvements, a narrow focus can illuminate which areas will drive the most CX improvement and ROI.

Retail 26

Retail Strategy Strategy Strategy& 26