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Best Practices in Client Relationship Management

Effective Managers

Seek Feedback and Act on It Regularly seeking feedback shows clients that you value their opinion and are committed to improvement: Surveys and Reviews: Conduct client satisfaction surveys and request reviews to gather insights. Recognize them in newsletters, social media, or at events.

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Close the Gap Between Designing and Delivering a Strategy That Works - SPONSOR CONTENT FROM BRIGHTLINE

Harvard Business

To understand why many organizations fail to bridge the gap between strategy design and delivery, the Economist Intelligence Unit (EIU), supported by the Brightline Initiative, recently undertook a global multi-sector survey of 500 senior executives from companies with annual revenues of $1 billion or more. Brightline.org/reports.

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Engaging Employees in Health Care Data Security

Harvard Business

According to Forrester’s Global Business Technographics Workforce Recontact Survey 2017 , just 30% of global information workers at healthcare providers indicated they’ve received training on how to protect workplace data, and only 38% are even aware of their company’s security policies.

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Execution Is a People Problem, Not a Strategy Problem

Harvard Business

Unfortunately, strategy communication , even if you do it daily, is not the same as — and is not enough to drive — strategy execution. Because while strategy development and communication are about knowing something, strategy execution is about doing something.

Strategy 136
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What Good Leaders Do to Design Strategies That Employees Can Actually Implement - SPONSOR CONTENT FROM BRIGHTLINE

Harvard Business

Although senior executives recognize that strategy delivery is important, many leaders today say their organizations struggle with designing and guiding implementations that truly deliver on their business strategy goals. “That’s where the rubber hits the road.” “That’s where the rubber hits the road.”

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Harness the Power of Feedback Loops for Better Strategy Design and Delivery - SPONSOR CONTENT FROM BRIGHTLINE

Harvard Business

But looking outward and adjusting to constantly changing conditions while pushing a new strategy through the organization can be a huge challenge. New issues emerge that need to be addressed, and old ones, on which the strategy was built, are not a priority anymore,” he says. . “The business environment is very fluid.

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How Artificial Intelligence Will Redefine Management

Harvard Business

To find out, we surveyed 1,770 managers from 14 countries and interviewed 37 executives in charge of digital transformation at their organizations. According to the survey, managers across all levels spend more than half of their time on administrative coordination and control tasks. Practice 1: Leave Administration to AI.