Remove Course Remove Metrics Remove Operations
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4 golden tickets to capture CX ROI

1 to 1

Talk to someone like Lynn Hunsaker and she’ll tell you there’s some 24 metrics to convey the value of the customer experience. The “Four Gold CX ROI Metrics” webinar was the final episode in the three-part series hosted by ECXO. She’s dissected and painstakingly diagrammed each one.

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How Small Businesses Can Overcome Challenges

Business Consulting Agency

Operational Efficiency Inefficient operations can lead to wasted time, resources, and money. How Consultants Can Help: Process Improvement: Operations consultants analyze existing business processes and identify areas for improvement. They offer training for sales teams and provide tools to track and measure sales performance.

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We REALLY Need to Stop Talking About Lean

Markovitz Consulting

Culp, of course, was Danaher’s CEO for 14 years, and is steeped in lean thinking through the Danaher Business System. Culp has also shifted focus away from earnings per share, which was once the most important metric at GE. The Wall Street Journal recently wrote about Larry Culp’s efforts to turn around faltering General Electric.

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What Does an Instructional Designer Do?

Clarity Consultants

As mentioned above, instructional designers focus more on the mechanical aspects of designing courses or modules. Often, this involves the selection of KPIs or similar metrics, as well as creating the means to track those points. What Does an Instructional Designer Do?

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What is Your Real Income

Martinka Consulting

Operating interest (a working capital line of credit). I would add together profit, owner salary, depreciation, and interest and subtract fair market owner compensation, anticipated capital expenditures, and operating interest. Not to mention no management reports, no metrics, KPIs, etc. Anticipated capital expenditures.

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Corporate Strategy is a Verb

LSA Global

Agility in strategy means that companies are always in motion, analyzing performance, making course corrections, and seizing new opportunities as they emerge. For a strategy to work, goals and accountabilities, roles, interdependencies, and strategy success metrics must be deeply embedded in the company’s culture and aligned with its talent.

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Financial Shenanigans Versus Incompetence

Martinka Consulting

The Wall Street Journal and others recently reported about an accounting expert who had predicted the Madoff Ponzi scheme and recently went after GE for what he said are their deceptive accounting practices (of course, GE responded this person didn’t know what he was talking about).