Contact Center Benchmarking Report: Customer Satisfaction, FCR Continue to Drop
1 to 1
NOVEMBER 19, 2013
As companies continue to adopt state-of-the-art technologies and techniques in their contact center operations, this has provided terrific opportunities for organizations to make improvements to the customer support experience. benchmarking contactcenterpreparedness customerservicestrategy' 1to1Media.com/weblog.
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