Harvard Business

FEBRUARY 27, 2024

These techniques have been used to convince more citizens to apply for tax benefits and more franchised hotels to use a new algorithmic pricing system, among other examples. Organizations can find ways to improve the take-up rates of products and programs by utilizing concepts from behavioral economics.

Hotels 68

Hotels How To System Examples 68

Harvard Business

MARCH 13, 2024

But the leaders of a handful of companies, including Costco and Four Seasons Hotels and Resorts, never forget that businesses are complex systems whose elements are interconnected. That gives them the discipline to reject temptations to grow faster than their organizations can sustain.

Hotels 70

Hotels System Company Strategy 70

Harvard Business

MAY 18, 2018

At Dorchester Collection of ultra-luxury hotels, we use big data and analytics to help us improve our guest offerings and marketing. For instance, last year Metis looked at customer sentiment about Parisian luxury hotels. According to Metis’ analysis, guests view Paris’s 5-star hotels as interchangeable.

Hotels 28

Hotels Data Fashion Media 28

Harvard Business

AUGUST 2, 2016

Booking a hotel for business travel poses a quandary for many of us. The key is to remember that hotels – as well as most companies – offer what I call “backdoor” discounts. .” In the hotel industry, two popular hurdles are selling packages and employing uncertainty. Package pricing.

Hotels 28

Hotels Travel How To Airlines 28

MishTalk

JULY 9, 2015

Between June 28 and July 4 at a Hilton hotel in Athens, transactions on a Bloomberg reporter's Visa credit card issued by Citigroup Inc. spokeswoman said that the Athens hotel had billed the customer in euros, not drachmas. were posted as being carried out in "Drachma EQ." Citigroup and Visa Inc. declined to comment.

Hotels 28

Hotels Banking Report Management 28

Harvard Business

MARCH 1, 2017

In early 2016 some numbers surfaced at a few of the Dorchester Collection’s luxury hotels that caught leadership’s attention: Complaints about our laundry service were on the rise, as was the cost of compensating guests for damage to their clothes. One hotel had to replace a fabulously expensive Givenchy evening gown.

Hotels 28

Hotels Data Fashion Retail 28

Harvard Business

DECEMBER 13, 2017

As the longtime CEO of Otto Hotels & Resorts, now the second-largest lodging company in the world, he’d packed for hundreds of work trips before, but suits were his go-to. Otto had just finished a $9 billion acquisition of Beekman Hotels, which meant it now had nearly 4,800 hotels and just over a million rooms in 100 countries.

Hotels 28

Hotels Case Study Case Studies Study 28

Consulting Matters

AUGUST 4, 2022

Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project.

Operations 156

Operations Leadership Hotels Sports 156

MishTalk

SEPTEMBER 25, 2014

Sanction Madness Escalates: Italy Seizes Hotel of Putin Ally Two days ago sanction madness hit a new extreme: Italy seizes Putin ally Arkady Rotenberg’s property assets. But with brains as dense as Obama, McCain, and various EU officials, hope for sanity appears to be a lost cause.

Hotels 66

Hotels Real Estate Report Management 66

Management Consulted

APRIL 21, 2019

Consulting is known for its business travel – so much, in fact, that it’s hard to describe your work in the industry without mentioning the constant flights and hotel nights. While it’s great to rack up points and enjoy nice … Continue Reading.

Travel 114

Travel Deloitte Consulting Hotels 114

Alan Weiss

JUNE 5, 2023

The first and last person you meet in a good hotel is the doorman. It’s important that it be a positive experience. Guests don’t generally meet management on arrival. The same applies to a restaurant and the host, or the large company and the receptionist. What’s the first and last impression people have dealing with you?

Hotels 52

Hotels Meeting Company Management 52

Management Consulted

MARCH 28, 2019

It used to be that a consultant could wrack up thousands of reward points a year on airline tickets alone, not to mention hotels, ground transportation, and food. Consulting firm credit card use is changing. Credit card reward points are … Continue Reading.

Transportation 100

Transportation Hotels Airlines Consulting 100

Strategic Planning and Management Insights

MAY 26, 2020

Keith Ferrazzi is a two-time New York Times best selling author, Harvard Business School graduate, and the former youngest CMO of a Fortune 500 company at Starlight Hotels.

Hotels 98

Hotels Airlines How To Leadership 98

Clarity Consultants

APRIL 30, 2021

Starwood Hotels and Resorts Worldwide (now part of Marriott) is one of the world’s leading hotel and leisure companies. Starwood management recognized the value of providing focused, comprehensive training to new hires, who generally have no concept of the company’s brands and related customer service expectations.

Training 52

Training Training Hotels Company 52

1 to 1

OCTOBER 3, 2013

Imagine you''re the president of one of the largest economy hotel chains in America. How''s this for a challenge? Your goal: deliver a consistent, high-quality on-brand customer experience across all of your properties. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. 1to1Media.com/weblog.

Hotels 35

Hotels Groups Strategy Strategy 35

Johanna Rothman

OCTOBER 27, 2023

Emily Gould walked into the ballroom at the fancy Boston Harbor hotel and could not decide if she was delighted or appalled. This excerpt is from a short story, currently titled “A Dreidel Ball Miracle,” which will be published in the Holiday Spectacular Kickstarter, link below. All those dreidels.

Hotels 59

Hotels Consulting Management 59

Alan Weiss

JUNE 9, 2021

How do conference centers and hotels lure back millions of dollars in convention business when organizations can meet virtually? The people who talk about “returning to normal” are those people who are going to be bringing up the rear in the new marketplaces.

Hotels 86

Hotels Conference Meeting Consulting 86

Claris Consulting

JUNE 8, 2020

I had never been to this part of the Inland Empire before and was delighted to book The Mission Inn Hotel and Spa for my stay. The building and the hotel grounds are an oasis in what is a nondescript and commercial part of town. The hotel has significant parking constraints. Parking was my first impression of the hotel.

Hotels 52

Hotels How To Examples Management 52

Alan Weiss

OCTOBER 2, 2021

The first and last person you deal with in a hotel is the doorman, and in a restaurant the hostess. They need to be top quality, no matter how nice the hotel room or how good the food. And they deserve to be paid as top quality people.

Hotels 40

Hotels Training Training Consulting 40

Harvard Business

DECEMBER 4, 2019

Youngme, Felix, and Mihir discuss some of the under-the-radar companies that they think people should be paying more attention to.

Hotels 38

Hotels Engineering Company 38

Management Consulted

JANUARY 22, 2015

He co-founded MobileSuites, an app that puts travel concierge services and hotel information at your fingertips, and which you can (and should) find and sign-up for here. As we were talking, we started thinking that we could really improve the hotel experience, That sort of hit us on the head and we just couldn’t stop thinking about it.

Hotels 100

Hotels Oliver Wyman Travel Recruiting 100

Tom Spencer

JULY 14, 2023

For example, the hotel industry was disrupted by Airbnb , which achieved product-market fit soon after launch. Airbnb was simpler and more affordable than traditional hotels, and served the needs of younger populations that wanted a more authentic accommodation experience while travelling.

Productivity 78

Productivity Marketing Airlines Hotels 78

Consulting Matters

JANUARY 27, 2020

For example, when you go to a hotel, you often get a brochure (either physical or virtual) that paints a picture of that property and its amenities. The problem however, is that many times when you get to the hotel, the picture doesn’t match the brochure.

Hotels 207

Hotels Training Training Video 207

The Crazy Lives of Consultants

OCTOBER 11, 2007

Now I’m back at the hotel. I’m sitting in the hotel bar, and they don’t have wireless. I’m convinced that loud bar music is a covert government operation designed to make people with no life and sitting alone in hotel bars feel good about rationalizing why they’re not talking to anyone. I expect at least four in a hotel salad.

Wireless 40

Wireless Hotels Interviews Recruiting 40

Alan Weiss

OCTOBER 22, 2019

I’m astonished by how little designers (cars, hotel rooms, appliances, furniture, etc.) consult with their perspective customers before they produce the final product. I’m always asked by consultants what topics to use for a special event, a client conference, or a webinar or video series.

Hotels 65

Hotels Conference Video Consulting 65

The Crazy Lives of Consultants

MAY 30, 2014

We’ve already established that airlines, hotels and the like really want people like me to expense our way through their wares. Most hotels offer status-based floors and lounges , but they rarely keep the riffraff out in practice. Here are some ideas: Hotels should offer programs to “walk” elite guests to nicer properties.

Travel 71

Travel Hotels Airlines Enterprise 71

People Business Psychology

NOVEMBER 21, 2018

Having worked in the luxury-segment hotel industry, I subscribe to the idea that leaders have a strong influence of how, and how well, the workforce operates – especially in the hotel industry. Working in a 4 or 5-star hotel is hard work. And that is just about 100% of the workforce in any hotel establishment.

Leadership 52

Leadership Hotels Industry Report 52

Kraft Kennedy

JUNE 26, 2023

The friend is asking you to arrange for a Western Union money wire so they can pay their hotel bill and retrieve their passport. You hurry to arrange the money and wait to hear back. When you try their phone to confirm they’ve made it home, your friend answers and has no idea what you’re talking about.

Hotels 52

Hotels Video Exercises Media 52

Alan Weiss

MARCH 7, 2020

The doorman at a hotel is the first and last person you encounter. His attitude is a lot more important than the hotel manager’s in terms of customer happiness.

Hotels 52

Hotels Energy Management Consulting 52

The Crazy Lives of Consultants

MAY 19, 2014

We make sure we maximize our airline and hotel status, we have a wallet full of credit cards, and we pick our travel providers accordingly. But airlines and hotels are aggressively devaluing their points and raising redemption rates. I spend over $100k annually on actual plane tickets, hotel rooms, rental cars, and business meals.

Hotels 57

Hotels Airlines Travel Small Business 57

Seth Godin Blog

JULY 2, 2023

Or perhaps it’s the front desk person who can’t be bothered to bring the extra energy that the architect, real estate professionals and builders brought to the hotel you just opened. Is there anything less Italian than that?

Real Estate 41

Real Estate Hotels Energy Software 41

IMC USA

JULY 27, 2012

Click here to watch a video of the hotel.) As I write this, our block of discounted hotel rooms is filling up rapidly so you should register now if you are going to attend. The hotel is strategically situated in the heart of the Downtown Disney Resort and is five miles from Disney-MGM Studios, Magic Kingdom, Epcot, and Animal Kingdom.

Hotels 100

Hotels Conference Ethics McKinsey 100

Alan Weiss

SEPTEMBER 18, 2022

Escalation costs companies a fortune, all because they don’t trust employees or lower level managers to make the right decisions AND the default position is to fight the customer who’s no doubt trying to get away with something.

Hotels 52

Hotels Airlines Insurance Insurance 52

Seth Godin Blog

JULY 24, 2020

Most people would be happy with a hotel that generates a profit of a thousand dollars a day. But if the hotel cost $50,000,000 to build, you’re bust. And because the person who invests money has choices, and often chooses the choice that works best for them. Time costs money too.

Hotels 37

Hotels 37

Alan Weiss

FEBRUARY 13, 2020

There are some (high-end and mid-range) hotels that expect you to wait in line to check in while an inadequate number of desk clerks plow through the myriad details. There are others which allow you to check in before you arrive and go directly to your room, using your smart phone.

Hotels 52

Hotels Airlines Consulting 52

1 to 1

SEPTEMBER 3, 2014

One of the perks (or drawbacks depending on your perspective) of being a reporter is traveling on assignments. I''ve been sent to conferences in Cologne, Germany; New Orleans; Las Vegas, and Minneapolis among other cities in my career. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Travel 52

Travel Hotels Conference Report 52

The Crazy Lives of Consultants

MARCH 24, 2014

I stay at big chain hotels too often. Here’s what they said: Women like bed and breakfast accommodation because it removes them from the predatory world of business hotels. But hotels are also well-staffed, have on-site security, and lack the dark back porch and garden of your typical bed and breakfast. I get this.

Hotels 50

Hotels Travel Banking Meeting 50