article thumbnail

2014 List of Strategy Consulting Firms in Sydney

Tom Spencer

The definitive 2014 List of Strategy Consulting Firms in Sydney. Below is our 2014 list of strategy consulting firms in Sydney. The firms on the 2014 list are: Nous Group. Source: Flickr ). your company, non-profit or government agency is looking for quality strategy advice. Pacific Strategy Partners. Port Jackson Partners.

article thumbnail

Latest NPS Benchmark Scores Reveal Customer Experience Shifts

1 to 1

Last week, I had a chance to speak with Satmetrix data scientist Brendan Rocks about the results from the company''s 2014 Net Promoter Industry Benchmarks reports. One of the most popular metrics used by marketers is Net Promoter Score (NPS), a simple loyalty measurement to gauge customer satisfaction and likelihood to recommend.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Contact Center Benchmarking Report: Customer Satisfaction, FCR Continue to Drop

1 to 1

Meanwhile, despite the level of investment that companies are making in extending self-service capabilities to customers, there continues to be a general lack of understanding as to how and whether customers are making use of these tools, according to Dimension Data''s 2013/2014 Global Contact Centre Benchmarking Report.

article thumbnail

A Sisyphean Struggle: Insights from BCG’s Treasury Benchmarking Survey 2016

BCG

In the two years since The Boston Consulting Group conducted its last ­Treasury Benchmarking Survey, banks have remained locked in a Sisyphean struggle. See Time for Rebalancing: Insights from BCG’s Treasury Benchmarking Survey 2014 , BCG Focus, December 2014.). Focus Thursday, November 03, 2016.

article thumbnail

B2B Salespeople Need to Act More Like Travel Agents

Harvard Business

According to the travel and leisure marketing firm MMGY, the use of travel agents increased by 50% from 2014 to 2015. The content is highly prescriptive, guiding customers through the stages of decision making, assessing their readiness to provide wellness benefits, and walking them through benchmarking exercises and even RFP builders.

B2B 117
article thumbnail

Research: Hiring Managers Are Biased Against People with Longer Commutes

Harvard Business

during the summer of 2014. But the comparison at least provides a benchmark. I was particularly interested in whether perceptions of place can perpetuate poverty and inequality. So my team of research assistants and I identified a collection of low-wage jobs in Washington, D.C.

Research 132
article thumbnail

Your Whole Company Needs to Be Distinctive, Not Just Your Product

Harvard Business

In 2014, P&G sold Iams and its related brands (Eukanuba and Natura) to Mars, which had other distinctive pet food brands (like Whiskas) and thus had the requisite capabilities in place. Our recommendations include: Be skeptical of benchmarking.