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A Sisyphean Struggle: Insights from BCG’s Treasury Benchmarking Survey 2016

BCG

In the two years since The Boston Consulting Group conducted its last ­Treasury Benchmarking Survey, banks have remained locked in a Sisyphean struggle. See Time for Rebalancing: Insights from BCG’s Treasury Benchmarking Survey 2014 , BCG Focus, December 2014.). Focus Thursday, November 03, 2016.

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Contact Center Benchmarking Report: Customer Satisfaction, FCR Continue to Drop

1 to 1

As companies continue to adopt state-of-the-art technologies and techniques in their contact center operations, this has provided terrific opportunities for organizations to make improvements to the customer support experience. benchmarking contactcenterpreparedness customerservicestrategy' 1to1Media.com/weblog.

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2014 List of Strategy Consulting Firms in Sydney

Tom Spencer

The definitive 2014 List of Strategy Consulting Firms in Sydney. Below is our 2014 list of strategy consulting firms in Sydney. The firms on the 2014 list are: Nous Group. Services include Strategy Development, Operational Improvement, and Transaction Support. Source: Flickr ). Pacific Strategy Partners. Second Road.

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Digital Transformation Is Racing Ahead and No Industry Is Immune - SPONSOR CONTENT FROM DXC TECHNOLOGY

Harvard Business

A 2014 study from Constellation Research quantified the accelerating rate of change in the enterprise by examining a simple benchmark — the entry and exit of U.S. A few key elements distinguish this era of change from the past. Disruption has accelerated dramatically, and the numbers prove it. No industry is immune.

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A Refresher on Discovery-Driven Planning

Harvard Business

As McGrath and MacMillan explained in a 2014 article, the idea started in the mid-1990s while reviewing the projects Rita tracks in her “flops” file — her collection of failed growth projects that had lost their parent company at least $50 million. ” Step 2: Do benchmarking.

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Self-Driving "Fully Automated" Vehicles on German Autobahn; Supply Chain Math; Uber and Khan Academy

MishTalk

The ATRI study, “ Analysis of the Operational Costs of Trucking ,” has been tracking truckers’ costs annually since 2008. It is derived directly from carriers’ financial and operational data and provides a vital benchmarking tool for both carriers and shippers. Plus, we’re hit with rising health care costs for our people.”

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How the Architecture of Hospitals Affects Health Outcomes

Harvard Business

The size and layout of a room, whether a bed sits in the middle or against a wall (even which wall), how much space is maintained for patients to walk versus how many beds or operating equipment can be accommodated, have not been considered predictors of health outcomes in the past. Previous studies looked only at room scale, not unit scale.)