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Social Media Platforms Can Be Built Around Quality, Not Scale

Harvard Business

It’s proven hard to solve these problems partly because of metrics: It’s hard to identify and measure the factors that lead to high-quality information or connection. Technologists often discuss the problem of “ vanity metrics.” In journalism, for example, the pageview is a much-maligned metric.

Media 128
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Five Actions to Increase Customer Loyalty in 2014

1 to 1

April is Customer Loyalty Month, a great time for companies to take inventory of the best practices, processes, and metrics around how they''re engaging with customers across the enterprise in an effort to boost their loyalty. Here are five action items to help increase your company''s customer loyalty in 2014. 1to1Media.com/weblog.

Metrics 54
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To Better Train Workers, Figure Out Where They Struggle

Harvard Business

In a 2014 survey , 55% of executives said a major constraint to investing in training was that they did not know how to measure success. The metrics we track include: productivity, cost savings in recruitment and training, quality, retention, and speed to promotion. When it comes to training and workforce development, lots of them.

Training 131
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Why Companies Are Creating Their Own Coworking Spaces

Harvard Business

The remainder work for Orange (née French Telecom), which launched VBN in 2014 to teach its programmers and engineers how to work with and learn from people outside of the company. Some eschew metrics altogether, gambling they will learn as they go when it comes to measuring what’s important.

Company 128
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Virgin Atlantic Tested 3 Ways to Change Employee Behavior

Harvard Business

Changes in their behavior led to both lower carbon dioxide emissions (by 21,500 metric tons) and an estimated $5.4 At the end of 2013, we randomly allocated the captains to three treatment groups and one control group, and in January 2014, all captains were told that their flight and fuel behavior would be monitored for the next eight months.

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Measuring Your Employees’ Invisible Forms of Influence

Harvard Business

New workplace metrics are needed to help leaders get a more complete picture of this. ” Investments in leadership development increased 14% in 2014, according to Bersin by Deloitte , and the current demand for high-caliber talent is further compounded by new graduates entering the workforce each year.

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How Our Company Connected Our Strategy to Sustainability Goals

Harvard Business

While tracking metrics to show local and global improvement is an important element, don’t forget to recognize the employees who make success possible. It was by thinking bigger and acting bolder that we developed and launched our Global Climate Commitment in 2014.

Company 134