The Crazy Lives of Consultants

OCTOBER 21, 2013

The airline business is like nothing on earth, and airline people are some of the most common interactions we consultants have. Aircraft - This is one of the most common words to escape from the lips of airline people. But no one outside the airline industry says aircraft. Airline personnel have mastered passive voice!

Airlines 81

Airlines Operations Travel Engineering 81

Melissa Agnes

MARCH 18, 2014

As part of my contribution to the Agnes + Day team I have the opportunity to share with you developments around the world relating to protecting the privacy of all people when they either voluntarily or out of necessity, like purchasing an airline ticket, provide their personal and private information via digital platforms.

Airlines 102

Airlines Case Studies Case Study Data 102

Melissa Agnes

SEPTEMBER 21, 2014

Malaysia Airlines has suffered through two devastating and traumatic crises this year. These are two major crises, ultimate nightmares for any airline, and Malaysia Airlines faced both within months from one another. How culture, both organizational and national, impacted Malaysia Airlines’s crisis communication.

Airlines 84

Airlines Management Risk Analysis Analysis 84

BCG

AUGUST 31, 2016

Airlines need to get personal with their customers. If other companies can offer a customized experience, why can’t a hotel or an airline? But there is a risk here as well: if airlines fail to act, deep-pocketed tech giants—which have already established strong footholds in travel—or well-funded startups may do so instead.

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Airlines Travel Hotels Survey 75

Harvard Business

APRIL 5, 2022

Lessons in enterprise AR’s potential from China Southern Airlines.

Airlines 74

Airlines Operations Enterprise Productivity 74

Melissa Agnes

APRIL 11, 2017

When a passenger was physically and brutally dragged from his seat aboard United Airlines’s flight 3411 earlier this week – and when the footage of this scene went viral around the globe – the airline’s crisis response was shameful on multiple levels. The post United Airlines, What Were You Thinking?

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Airlines Video Management Marketing 64

Management Consulted

JANUARY 22, 2019

Attention frequent business travelers: the next time you board a Delta Airlines flight, your experience will be drastically different. On January 23, you’ll see a substantial Delta boarding zones change that is sure to rankle frequent business travelers, and quite … Continue Reading.

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Travel Airlines Consulting Management 183

MishTalk

JANUARY 23, 2014

In an effort to get money out of Venezuela, airline ticket sales had been booked solid for months. One airline cancelled all flights. Venezuelan bonds plunged to the lowest in more than two years after the government announced the latest partial devaluation of the bolivar, this time for airlines and foreign direct investment.

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Airlines Travel Government Transportation 77

Harvard Business

APRIL 10, 2024

If you’re navigating a merger, this episode is for you.

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Airlines Operations Government Strategy 93

MishTalk

FEBRUARY 9, 2014

The French airline union, SNPL, has called for a month-long strike beginning in May. It''s main objective is to repeal the Diard Law which limits the right of airline pilots to strike. Via translation from Les Echos : An unprecedented month-long strike is the motto launched today by SNPL, the main union of French airline pilots.

Airlines 67

Airlines Government Operations Management 67

Melissa Agnes

MARCH 13, 2014

By now, we’ve all heard of the terrible crisis Malaysia Airlines is facing with flight MH370 appearing to have vanished out of thin air with over 200 passengers and crew members aboard. It’s an unthinkable situation, though one that every airline needs to be prepared to properly manage at any given time.

Airlines 111

Airlines Case Studies Case Study Media 111

Consultant Ninja

SEPTEMBER 8, 2009

2010-Present: Off the road 2009 Stats: Airline Miles: 24,902 Nights away from home: 73 (of 216: 34% of nights) AMEX Charges: $21,220 2008 Stats: Airline miles: 87,589 Nights away from home: 159 (of 365: 43.6% Subscribe to: Post Comments (Atom). Tuesday, September 8, 2009. I am a strategy consultant at. of nights) AMEX Charges: $83,296.

Oliver Wyman 138

Oliver Wyman Consulting Management Airlines 138

Steve Shu Consulting

APRIL 29, 2017

Get airline status so that you can board planes as soon as possible (e.g., purchase airline credit card if necessary). I tried to quickly reflect on lifehacks that really helped me in my first year so that other, new consultants might benefit from my learnings. Plan your weekends at least one week in advance.

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Consulting Management Airlines Development 150

Consultant Ninja

SEPTEMBER 27, 2010

They don't seem to have a miles program of their own, but you can accrue airline miles. They don't seem to have a miles program of their own, but you can accrue airline miles.Good Article. There's also Points.com. You can even swap points here. BTW can anyone tell me how to get Avis miles? October 10, 2010 at 10:40 AM.

Consulting 147

Consulting Oliver Wyman Management Airlines 147

Seth Godin Blog

JUNE 12, 2021

The airlines benefit when they offer fewer and fewer seats as a percentage of available points floating around, because then people are pushed to either ignore their miles or settle for something less than they expected. I think it’s pretty clear that as the points economy has gotten into the billions, the answer is yes.

Airlines 48

Airlines 48

Markovitz Consulting

APRIL 23, 2018

According to the Wall Street Journal , passengers on Southwest Airlines flight 1380, which suffered an engine failure and broken window, didn’t use their oxygen masks properly. And based on this Southwest Airlines accident, it’s about as effective. That sounds about right to me. What to do?

Course 133

Course Airlines Transportation Journal 133

Harvard Business

APRIL 12, 2017

By now, many of us have viewed the disturbing video of a bloodied man being dragged off of United Airlines flight 3411 from Chicago to Louisville on Sunday. This incident has thrust the common airline practice of overbooking into the spotlight. This helps the airline keep fares lower and provide more flexibility to passengers.

Airlines 50

Airlines Government Transportation Travel 50

Management Consulted

APRIL 17, 2019

The Delta status match is a great way to take advantage of airline competition. It allows you to leverage your status on another airline for Delta perks. Established airlines face increasingly fierce competition as new competitors continue to emerge, driving … Continue Reading.

Airlines 100

Airlines Consulting Management Travel 100

Harvard Business

MAY 27, 2016

Why is the airline industry so terrible? Which brings us back to the airline industry. ” Airlines are also pursuing efficiency in ways customers don’t see so easily, such as reducing the number of short-haul flights they offer and centralizing passengers in large airports.

Airlines 48

Airlines Travel Industry Efficiency 48

BCG

SEPTEMBER 21, 2016

In the airline business, one late aircraft early in the morning can lead to more than 70 delayed planes later in the day. Airlines have a tough time getting their arms around OTP and how to manage it—with good reason. Article Wednesday, September 21, 2016. Sometimes it pays to sweat the small stuff. Take on-time performance (OTP).

Airlines 40

Airlines Turnaround Operations Financial 40

BCG

AUGUST 17, 2016

Over the past 15 years, Europe’s full-service airlines have flown through turbulent skies as they generally failed to adapt to an increasingly price-competitive short-haul market. The financial, regulatory, and political barriers to various strategic scenarios will determine the exact nature of each airline’s options.

Airlines 40

Airlines Industry Agile Analysis 40

Consultant Ninja

SEPTEMBER 24, 2009

2010-Present: Off the road 2009 Stats: Airline Miles: 24,902 Nights away from home: 73 (of 216: 34% of nights) AMEX Charges: $21,220 2008 Stats: Airline miles: 87,589 Nights away from home: 159 (of 365: 43.6% Subscribe to: Post Comments (Atom). Friday, September 25, 2009. I am a strategy consultant at. of nights) AMEX Charges: $83,296.

Oliver Wyman 124

Oliver Wyman Government Consulting Airlines 124

Tom Spencer

MARCH 24, 2018

A fine example of a company that passed through the five stages of decline to ultimately collapse was the one popularly known as “the king of good times” – Kingfisher Airlines. Kingfisher Airlines, once known for its best in class service, on board meals, and staff courtesy fell from grace due to excessive arrogance.

Airlines 101

Airlines Capgemini Industry Groups 101

Melissa Agnes

APRIL 15, 2014

Although some may say this is good publicity, I can bet that senior management over at the airline is in entire disagreement – as are TONS of their customers. Why is it so often that we find airlines at the heart of published gaffes and thoughtless (with major repercussions) posts to social media?

Airlines 97

Airlines Case Studies Case Study Media 97

Melissa Agnes

OCTOBER 23, 2018

These leading airlines showcase the power of focusing on the details of experience. The airline industry is tough. And yet, there are some airlines out there that just simply get it. And yet, there are some airlines out there that just simply get it. About this episode. Connect with Shashank on LinkedIn.

Airlines 40

Airlines Strategy Strategy Strategy& 40

Harvard Business

OCTOBER 6, 2021

Eighteen months into the pandemic, a panel of experts discuss what’s changed, whether the bailouts were misspent, and if business travel is ever coming back.

Airlines 68

Airlines Industry Travel Tourism 68

Strategy+Business

FEBRUARY 15, 2013

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Airlines Strategy Strategy Strategy& 75

Harvard Business

OCTOBER 31, 2018

Youngme Moon and Mihir Desai welcome their colleague Ryan Buell to discuss whether airlines deserve their reputation for terrible customer service. They also share other customer service pet peeves, as well as their personal “Customer Experience Picks.” ” Download this podcast.

Airlines 47

Airlines Policies Management 47

Harvard Business

JUNE 14, 2021

Frequent flyer miles can incentivize passengers not to use some high-cost services.

Airlines 67

Airlines Travel Strategy& Strategy 67

Tom Spencer

MAY 12, 2023

In this article, we will explore a variety of rewards you might be able to gain on airlines, hotels, rental cars, and credit cards. Airlines Unless you plan to drive to your consulting projects, which does not happen too often anymore, you will likely be flying. It is best to look for a nearby airline hub.

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Travel Hotels Airlines Consulting 88

Strategic Planning and Management Insights

SEPTEMBER 22, 2021

The two are co-authors of the book Dark Cockpit: How to Communicate, Lead, and Be in Control at All Times Like an Airline Captain , but come from quite different backgrounds. On this special episode of the Strategy & Leadership Podcast, we're joined by both Octavian Pantis and Emil G. Dobrovolschi.

Airlines 52

Airlines How To Leadership Strategy 52

Tom Spencer

JULY 28, 2013

MERGERS have had a ubiquitous presence in the news recently as leaders in the airline , publishing , and telecommunications industries have taken steps to consolidate. Just this week, two of the largest advertising entities, Omnicom and Publicis, announced a $35.1 billion merger.

Strategy& 98

Strategy& Strategy Strategy Case Interview 98

Management Consulted

MARCH 28, 2019

It used to be that a consultant could wrack up thousands of reward points a year on airline tickets alone, not to mention hotels, ground transportation, and food. Consulting firm credit card use is changing. Credit card reward points are … Continue Reading.

Hotels 100

Hotels Transportation Airlines Consulting 100

Consultant Ninja

FEBRUARY 26, 2010

2010-Present: Off the road 2009 Stats: Airline Miles: 24,902 Nights away from home: 73 (of 216: 34% of nights) AMEX Charges: $21,220 2008 Stats: Airline miles: 87,589 Nights away from home: 159 (of 365: 43.6% Subscribe to: Post Comments (Atom). Friday, February 26, 2010. I am a strategy consultant at. of nights) AMEX Charges: $83,296.

Oliver Wyman 100

Oliver Wyman Consulting Airlines Bain 100

Strategic Planning and Management Insights

MAY 26, 2020

Keith's company, Ferrazzi Greenlight, works with executive leadership teams within some of the largest companies in the country including Verizon, Delta Airlines and General Motors.

Hotels 98

Hotels Airlines How To Leadership 98

Harvard Business

AUGUST 23, 2024

The authors of this article present research findings from their analysis of data describing over 29,000 unique loyalty points earning and spending transactions made during two recent years by 500 airline loyalty program consumers.

Research 99

Research Airlines Analysis Financial 99

Consultant Ninja

JUNE 20, 2011

2010-Present: Off the road 2009 Stats: Airline Miles: 24,902 Nights away from home: 73 (of 216: 34% of nights) AMEX Charges: $21,220 2008 Stats: Airline miles: 87,589 Nights away from home: 159 (of 365: 43.6% Subscribe to: Post Comments (Atom). Tuesday, June 21, 2011. I am a strategy consultant at. of nights) AMEX Charges: $83,296.

Oliver Wyman 100

Oliver Wyman Consulting Management Airlines 100