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What If Banks Were the Main Protectors of Customers’ Private Data?

Harvard Business

Perhaps the best-suited institutions to manage digital data are banks. In a sense, banks are already data guardians. Moreover, banks have experience in safeguarding privacy through their commitment to confidentiality. Moreover, banks have experience in safeguarding privacy through their commitment to confidentiality.

Banking 108
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Big Ideas, Bad Results: Avoiding Strategic Uselessness

Tom Spencer

United Airlines famously failed to get buy-in from flight attendants to support its strategy of overbooking flights. Jason Oh is a Senior Manager at TD Bank’s Enterprise Strategy team. Without alignment across stakeholders, even the best ideas can stall.

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How Customer Service Can Turn Angry Customers into Loyal Ones

Harvard Business

Using data from Twitter (where one of us works), we designed an experiment to study customer service interactions in two industries that generate a significant number of customer service complaints: airlines and wireless carriers. This extra $9 can be thought of as incremental brand value the airline has gained in the customer’s mind.

Wireless 133
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One Big Reason There’s So Little Competition Among U.S. Banks

Harvard Business

Basically, a handful of asset management firms have become the most powerful shareholders of the nation’s largest banks. In “ Ultimate Ownership and Bank Competition ,” José Azar, Sahil Raina, and I looked at banks across different parts of the United States. Take a look at this table.

Banking 70
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Consultant Ninja: A Simple Question about the Credit Markets.

Consultant Ninja

Heres my understanding of the current TARP/TARPII/PPIP/etc plans: The major "sick" banks wont lend to businesses, because their balance sheets are tied up with bad assets that they cant sell. The government will buy those assets, freeing up the major banks to loan again to businesses. The question would be: which bank is not sick?

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Blockchain Will Transform Customer Loyalty Programs

Harvard Business

Travel loyalty programs tend to be complex and multicurrency, making them different from retailers, which typically run simple discount programs, or from banks, which offer cash back or a single currency that can be spent easily across a range of merchants.

Travel 134
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What We Learned About Management in 2016, in 19 Charts

Harvard Business

There’s a pattern when it comes to who owns the top banks in the U.S. And a similar one when you look at airlines. If you’re not an upper-class man, you may be less likely to land a job at an elite firm. 41% of Republican men in the U.S. ” That’s an increase from four years ago.

Airlines 134