Consultant Ninja

JULY 27, 2009

I fail to see the logic that the government will be more efficient at building operational structures than the private sector. However, I'm puzzled by the logic that government will be able to design an industry organizational structure that is more efficient than the private sector. Posted by Consultant Ninja. at 8:21 PM.

Consulting 113

Consulting Insurance Insurance Oliver Wyman 113

Consulting Success

JULY 10, 2017

Her clients also include JCPenney, United Airlines, Hilton Vacations, and many others. She is an organizational development and strategy consultant who previously worked with Walt Disney World.

Organizational Development 134

Organizational Development Development Interviews Consulting 134

Seth Godin Blog

FEBRUARY 28, 2014

American Airlines, our worst possible domestic airline, always does best in routes where travelers don''t have a choice. This is one reason Amazon''s efficiencies are so fearsome--they prefer to start in a market with competition. Most companies (and non-profits) fear competition.

Airlines 54

Airlines Travel Efficiency System 54

Consultant Ninja

MARCH 31, 2009

I think this approach is more efficient because it reduces transaction related costs and provides a gain sharing program which is mutually beneficial for all parties. Either way, I am not nearly as pessimistic as everyone else. Subscribe to: Post Comments (Atom). Tuesday, March 31, 2009. I am a strategy consultant at. Consulting. (88).

Balance Sheet 100

Balance Sheet Marketing Banking Consulting 100

Seth Godin Blog

AUGUST 27, 2017

Anyone who has done the math will tell you that word of mouth is the most efficient way to gain trust, spread the word and grow.   Airline, my two-year-old can't sit in a row by herself, and the agent on the phone said you'd work it so we could sit together! It only takes a moment to destroy. I don't care. It's not my fault.

Airlines 55

Airlines Course Efficiency Operations 55

The Crazy Lives of Consultants

NOVEMBER 7, 2018

Although all airlines suck, you still have to pick one. And these lines tended to spill out across the terminal, blocking annoying-electric-carts and business-people-with-somewhere-to-go with equal efficiency. So I picked United. I fly a lot so they pretend to treat me well (as long as it doesn't cost them anything).

Airlines 55

Airlines Groups System Efficiency 55

Seth Godin Blog

DECEMBER 23, 2019

Forty years ago, passengers didn’t know which airline flew where and when. And forty years ago, airlines had no easy way to find out who wanted to fly somewhere. So paying 10% of their revenue to a human who will use a terminal instead of the passenger using a computer hardly makes sense for the airline.

Travel 35

Travel Airlines Fashion Efficiency 35

Seth Godin Blog

APRIL 26, 2014

It’s entirely possible to create buildings or signs or products that are brutally efficient, where no effort is put into grace or style or beauty. You may have noticed while traveling on airlines like American that many of the employees you encounter act as though they’re trapped. A variation on kindness is design.

Airlines 55

Airlines Efficiency Construction Travel 55

Seth Godin Blog

AUGUST 27, 2017

Anyone who has done the math will tell you that word of mouth is the most efficient way to gain trust, spread the word and grow.   Airline, my two-year-old can't sit in a row by herself, and the agent on the phone said you'd work it so we could sit together! It only takes a moment to destroy. I don't care. It's not my fault.

Airlines 42

Airlines Course Efficiency Operations 42

Harvard Business

MAY 25, 2016

The increased prediction accuracy, in turn, makes it possible to achieve large increases in operational efficiency — having the right inventory in the right locations. Advances in measurement technology increasingly allow offline firms to benefit from these types of gains through more efficient pricing. Predictive maintenance.

Data 53

Data Advertising Operations Case Study 53

Harvard Business

OCTOBER 19, 2017

Airlines are arguably more operationally complex, asset-intensive, and regulated than hospitals, yet the best performers are doing a better job by far than most hospitals at keeping costs low and make a decent profit while delivering what their customers expect. katyau/Getty Images. These examples are relevant to health care for two reasons.

Data 31

Data Airlines Transportation Operations 31

Seth Godin Blog

OCTOBER 13, 2013

The airlines stumbled, started playing with both service and scarcity, and unravelled the myth. The rich guy who gives $20 million to a university isn''t doing it because the school is likely to spend his money in the most efficient way. We''re also seeing luxury goods being purchased by people not ordinarily thought of as wealthy.

B2B 55

B2B Airlines McKinsey Travel 55

Seth Godin Blog

AUGUST 17, 2019

Saving a customer is ten times more efficient than finding a new one. If it costs an airline $1,000 of marketing and route development to acquire a first class business traveler, it’s worth at least $10,000 in customer service to keep one. ” There’s an alternative.

Airlines 36

Airlines Travel Efficiency Training 36

Harvard Business

JULY 9, 2018

But it’s particularly difficult for large, traditional firms , especially those which operate in consolidated, non-growth industries (think pulp and paper, steel, airlines) and which are often located away from the metropolitan areas where data scientists live. There were no processes in place to share the learning.

Talent 48

Talent Recruiting Recruitment Boston Consulting Group 48

Harvard Business

APRIL 25, 2016

Airline operations are a huge optimization challenge. There are hundreds of planes, thousands of pilots, flight attendants, mechanics, and ground crews that must be properly deployed for the system to work efficiently. Even a PhD would have to admit at the beauty of that efficiency. How does Uber handle the holiday crunch?

Airlines 28

Airlines Software Efficiency System 28

Prudent Pedal

FEBRUARY 4, 2020

If you are a Productivity School firm, then your focus is on being the most efficient service deliverer (better, faster, cheaper) for your partners’ requests. Think Ritz Carlton, Southwest Airlines, or London’s Underground subway. Keep the trains clean and running on time.

Marketing 52

Marketing How To Airlines Productivity 52

Harvard Business

APRIL 4, 2018

Take United Airlines CEO Oscar Munoz, whose initial response to the violent removal of a fare-paying passenger from one of the company’s planes led to a public backlash. Recent public scandals demonstrate what lack of humility can do in a public setting.

Research 56

Research Pharmaceuticals Airlines Journal 56

Harvard Business

JULY 26, 2017

Even if you think you already delegate effectively to an extent, I bet you have room for even greater efficiency and resulting peace of mind, whether on the home or work front. Calling an airline to change seat assignments for the following day while you are in all-day meetings. The skill is learning how to delegate.

How To 56

How To Examples Hotels Airlines 56

Harvard Business

APRIL 11, 2017

Among those that have met that fate in recent months are initiatives at Target, Alaska Airlines, Coca-Cola, the New York Times, and Chubb. Operators in the business units love hitting goals and finding new efficiencies. Three years later, many of these ambitious ventures will have quietly expired without an obituary.

Survey 60

Survey Groups Energy Research 60

Harvard Business

OCTOBER 12, 2016

Let’s look at an example that most of us directly interact with for hundreds, if not thousands, of hours annually: the airline industry. Pilots are a critical pool of talent for an airline; there must be a sufficient supply with appropriate skills to operate the airline.

Airlines 28

Airlines Talent Company Analysis 28

Harvard Business

AUGUST 1, 2016

An estimated 21% of carbon emissions in the United States are attributable to companies, and yet to date there is scant research on how to make firm operations more efficient in terms of reducing pollution. For many years, teams at Virgin Atlantic have been testing ways to motivate efficient decision-making in the cockpit.

Efficiency 28

Efficiency Metrics Study Groups 28

Harvard Business

AUGUST 2, 2018

Instead, employees throughout the organization will be able to spot the low-hanging fruit where AI could make your organization more efficient. People do not need to know how to fly a plane to be able to spot sensible new airline routes. But, only if they know what AI is capable of doing, and what it should never do.

Data 52

Data Software Tools Travel 52

Harvard Business

OCTOBER 9, 2017

Some companies use this software for process innovation; others develop new products; others seek efficiencies and cost savings. The company’s customers – airlines – found this frustrating because sometimes planes land late and need to take off early. The inspection process typically took eight hours.

Data 31

Data Airlines System Sales 31

Harvard Business

JUNE 21, 2016

And, crucially, the DOJ did not see benefits to the concentration — no countervailing pro-competitive or efficiency effects that might have tilted the balance in favor of approval. This would reduce options for customers (huge oil companies themselves) and may reduce innovation, they reasoned. Open and shut case they said.

Guidelines 38

Guidelines Airlines Industry Company 38

Harvard Business

DECEMBER 4, 2017

And that’s not just social media accounts; it’s bank accounts, retailer gift card accounts with cash and credit cards attached, airline loyalty accounts with years of accumulated frequent flyer points, and other accounts with real value. This statistic is alarming, but in fact it significantly understates the scope of the threat.

Data 45

Data ROI System Education 45

Harvard Business

DECEMBER 13, 2016

Senior leaders gathered employees together at a series of town hall events where the CEO asked them to focus on two operational priorities: efficiency (reducing delivery times) and customer satisfaction (ensuring customers had a good experience). What about efficiency? One employee, Mary, got the message. But then she froze.

How To 28

How To Operations Efficiency Banking 28

Harvard Business

MARCH 8, 2018

Like banks, airlines, and retailers, health care providers will need to offer an easy, digital front-end experience to their customers. Improved access is another potential benefit, as telehealth tools can free up time for providers to see new and more complex patients in-person by efficiently moving more routine visits out of the office.

Retail 31

Retail Strategy Strategy Strategy& 31

Harvard Business

JUNE 2, 2016

Suppose you owned an airline and ordered an engine from Rolls-Royce or GE. The result, or outcome, is that farmers can manage their operations more efficiently and increase crop yields. What are you really looking for? A piece of machinery to meet a product need? Insight Center. Operations in a Connected World. Sponsored by Accenture.

Productivity 28

Productivity Company Engineering Sales 28

Harvard Business

JUNE 26, 2017

Ask people how to develop a good corporate culture, and most of them will immediately suggest offering generous employee benefits, like they do at Starbucks, or letting people dress casually, as Southwest Airlines does. If your culture and brand are mismatched, you can end up with happy, productive employees who produce the wrong results.

Culture 31

Culture Company Cash Flow Operations 31

Harvard Business

OCTOBER 18, 2016

Support investments are those that improve business efficiency and management effectiveness but, in themselves, do not sustain the business or provide any competitive advantage. They are about achieving cost reduction and efficiency improvements through automation or meeting government requirements.

Tools 28

Tools Operations System Software 28

Harvard Business

APRIL 20, 2016

Software doesn’t simply make existing products smarter or existing processes more efficient; it enables new models of delivery, engagement, and innovation that are far more productive and informative than the old. Intent to return has improved substantially even as Disney is able to accommodate an additional 5,000 daily visitors.

Software 28

Software Company Intellectual Property Airlines 28

MishTalk

SEPTEMBER 13, 2015

The guidance from the State Council, China’s cabinet, calls for a shake-up of SOEs with share sales and management changes planned to reduce losses and improve efficiency, reported Xinhua, the official news agency, on Sunday. It should make for higher economic vitality, higher control, greater influence and SOEs will be more risk-resistant.”

Enterprise 28

Enterprise Guidelines Government Hotels 28

freshminds

SEPTEMBER 22, 2015

They’ll search for the store's website, and if this isn’t mobile friendly, potential sales are almost certainly lost as customers can’t get to the information they want quickly and efficiently. This partly explains the growth of Amazon on mobile, as their interface is so easy to use. Optimising the in store experience.

Retail 40

Retail Comparison Sales Media 40

Harvard Business

SEPTEMBER 15, 2017

How could a well-trained crew flying a modern airliner so abruptly lose control of their aircraft during a routine flight? Following the AF447 disaster, the FAA urged airlines to encourage more hand-flying to prevent the erosion of basic piloting skills and this points to one avenue that others might follow.

System 31

System Airlines Data Examples 31

Harvard Business

JUNE 13, 2017

Using systems engineering, we can integrate technologies and build hospitals and clinics that ensure consistently safe, high-quality, and efficient care. We don’t expect airlines to build their own planes. They buy them from experienced system integrators such as Boeing or Airbus.

Data 31

Data System Wireless Productivity 31

Harvard Business

SEPTEMBER 23, 2016

Former Walmart.com CEO Carter Cast recalled to me, “Back in the early 2000s there were many things we wanted to accomplish with our online business but had a hard time doing because of the perception that we’d interfere with the well-oiled efficiency of the physical stores. Power by the hour aligns customers and suppliers.

Metrics 28

Metrics Retail Sales Automotive 28

Harvard Business

JUNE 12, 2018

One novel use of this location-based data is KLM Royal Dutch Airlines’ surprise campaign , where the company identified passengers who checked into its flights on Foursquare and tweeted about waiting to board. Finally, the simultaneous optimization of trust and relevance is an inherently difficult balancing act.

Data 31

Data Media Guidelines Travel 31