Harvard Business

APRIL 25, 2016

Airline operations are a huge optimization challenge. There are hundreds of planes, thousands of pilots, flight attendants, mechanics, and ground crews that must be properly deployed for the system to work efficiently. Rather, they focus on creating a market where people with cars can connect with people who need rides.

Airlines 70

Airlines Software Efficiency System 70

Consultant Ninja

JULY 27, 2009

I fail to see the logic that the government will be more efficient at building operational structures than the private sector. No need to worry about supply side; a free market consisting of only young, healthy, rich people basically runs itself. Question: In the Obama plan, which one of these three cost drivers is getting reversed?

Consulting 113

Consulting Insurance Insurance Oliver Wyman 113

Prudent Pedal

FEBRUARY 4, 2020

In my last post, How to Evaluate Your Marketing Leader , I laid out a rubric for managing partners to assess the performance of their marketing leaders. My approach delineated between my two schools of marketing thought in the professional services world–the Productivity School and the Growth School. Be a leader.

Marketing 52

Marketing How To Airlines Productivity 52

Harvard Business

APRIL 11, 2017

Among those that have met that fate in recent months are initiatives at Target, Alaska Airlines, Coca-Cola, the New York Times, and Chubb. Yes, too much involvement can lead to a fixation on incremental improvements that can be shepherded to market quickly, to impact the next quarter’s results.

Survey 131

Survey Groups Energy Research 131

Seth Godin Blog

FEBRUARY 28, 2014

American Airlines, our worst possible domestic airline, always does best in routes where travelers don''t have a choice. If you have a system, a point of view and a process for growth, then a market that already exists is your friend, the next place you can grow. Most companies (and non-profits) fear competition.

Airlines 55

Airlines Travel Efficiency System 55

Harvard Business

JUNE 21, 2016

It did not take the Department of Justice (DOJ) much figuring to show that the merger of the #2 and #3 player oil field services would concentrate selling power substantially in 23 specific markets, from drilling fluids to drill bits. competition vs Amazon.com). That is in the end a good thing.

Guidelines 97

Guidelines Airlines Industry Company 97

Harvard Business

JUNE 2, 2016

Suppose you owned an airline and ordered an engine from Rolls-Royce or GE. For instance, in a traditional, customer-centric organization, marketers identify customer segments across multiple dimensions, then define solutions (a mix of products and services) to meet each segment’s needs. What are you really looking for?

Productivity 70

Productivity Company Engineering Sales 70

Harvard Business

OCTOBER 9, 2017

Sales and marketing were once disciplines ruled by emotions. After all, innovation, like marketing and sales, is a pipeline. Some companies use this software for process innovation; others develop new products; others seek efficiencies and cost savings. Juan Díaz-Faes for HBR. In one end go raw concepts and notions.

Data 71

Data Airlines System Sales 71

Harvard Business

DECEMBER 13, 2016

Although we had been a market leader for many years, our new products had been launched several months later than the competition — in fact, our time to market had doubled over the previous three years. What about efficiency? One employee, Mary, got the message. But then she froze. What was she meant to do?

How To 70

How To Operations Efficiency Banking 70

Harvard Business

DECEMBER 4, 2017

And that’s not just social media accounts; it’s bank accounts, retailer gift card accounts with cash and credit cards attached, airline loyalty accounts with years of accumulated frequent flyer points, and other accounts with real value. This statistic is alarming, but in fact it significantly understates the scope of the threat.

Data 106

Data ROI System Education 106

Harvard Business

MARCH 8, 2018

Like banks, airlines, and retailers, health care providers will need to offer an easy, digital front-end experience to their customers. Improved access is another potential benefit, as telehealth tools can free up time for providers to see new and more complex patients in-person by efficiently moving more routine visits out of the office.

Retail 71

Retail Strategy Strategy Strategy& 71

Seth Godin Blog

APRIL 26, 2014

Sometimes this effort leads marketers to spam, to take shortcuts, to lie, all in a self-justified but ultimately doomed and deluded effort to be generous. It’s entirely possible to create buildings or signs or products that are brutally efficient, where no effort is put into grace or style or beauty. A variation on kindness is design.

Airlines 55

Airlines Efficiency Construction Travel 55

Harvard Business

SEPTEMBER 23, 2016

As Carlos Tavares, chair of PSA Peugeot Citroën, explained to me, “Unit sales will remain important, but this shouldn’t be our driver… To be ready, we must experiment and learn as markets change.” They start in other markets, with other customers, or with stealth incursions into the edges of your market.

Metrics 70

Metrics Retail Sales Automotive 70

Harvard Business

APRIL 20, 2016

Software doesn’t simply make existing products smarter or existing processes more efficient; it enables new models of delivery, engagement, and innovation that are far more productive and informative than the old. When modular in design, they adapt easily for different markets and can evolve over time.

Software 70

Software Company Intellectual Property Airlines 70

Harvard Business

OCTOBER 18, 2016

Support investments are those that improve business efficiency and management effectiveness but, in themselves, do not sustain the business or provide any competitive advantage. They are about achieving cost reduction and efficiency improvements through automation or meeting government requirements.

Tools 70

Tools Operations System Software 70

Harvard Business

JUNE 26, 2017

Ask people how to develop a good corporate culture, and most of them will immediately suggest offering generous employee benefits, like they do at Starbucks, or letting people dress casually, as Southwest Airlines does. If your culture and brand are mismatched, you can end up with happy, productive employees who produce the wrong results.

Culture 71

Culture Company Cash Flow Operations 71

Harvard Business

JUNE 13, 2017

Given that this intervention could prevent more suffering than many wonder drugs, one would expect that there would be zero market for a breathing machine that didn’t make lung-preventive ventilation as easy as possible. When health systems insist on interoperable technologies, the market will respond.

Data 71

Data System Wireless Productivity 71

Seth Godin Blog

OCTOBER 13, 2013

When a good like this (and it might be a service as well) comes to market, it sometimes transcends the value equation and enters a new realm, one of scarcity and social proof. The fact that others believe a good is overpriced is precisely why a certain segment of the market chooses to purchase it. This even works in b2b situations.

B2B 55

B2B Airlines McKinsey Travel 55

Seth Godin Blog

AUGUST 17, 2019

Saving a customer is ten times more efficient than finding a new one. If it costs an airline $1,000 of marketing and route development to acquire a first class business traveler, it’s worth at least $10,000 in customer service to keep one. ” There’s an alternative.

Airlines 37

Airlines Travel Efficiency Training 37

Harvard Business

DECEMBER 28, 2017

The efficiencies of online business have continued to fell the old giants of retailing. The remix of this sector, too, started early on, with automotive and airline mergers in the late 1990s and then again around the great recession. Yes, the mighty tech gods are fighting for control of the machines that run our world. How we move.

Healthcare 70

Healthcare Automotive Chemicals Retail 70

Harvard Business

FEBRUARY 27, 2017

In emerging markets, billions of people have moved out of extreme poverty. While the last wave of globalization centered on accessing foreign markets and creating low-cost global supply chains, the next wave could follow a very different pattern. “Strategies for Two-Sided Markets” 3. These are the seven areas: 1.

Education 70

Education Enterprise Productivity Examples 70

Harvard Business

DECEMBER 23, 2016

Similar failures among cockpit crews can lead to airline crashes. Task the alliance management team with creating greater value by learning how to build, maintain, and unwind alliances efficiently and effectively – and train them in spotting and encouraging productive conflict.

Productivity 70

Productivity Survey Resources Training 70

freshminds

SEPTEMBER 22, 2015

Customer comments are also helpful for retailers themselves to understand their market better – fashion chain Zara for instance has been tweaking products in response to customer reviews by sending the comments straight to the manufacturer. Payment Apps. Optimising the in store experience. Social media incentives.

Retail 40

Retail Comparison Sales Media 40

MishTalk

SEPTEMBER 13, 2015

We now see the effects in steel and cement production, crashing commodity prices, capital flight, and a plunging stock market. The guidelines suggest that by 2020, the goals in all the main reform areas should be accomplished, constituting a system that is more suitable to the nation’s socialist-market economy,” said Xinhua.

Enterprise 28

Enterprise Guidelines Government Hotels 28

Tsavo Neal

JANUARY 25, 2018

All businesses, regardless of industry, have become what I call O2O businesses—their primary marketing objectives are focused on driving people online to drive them offline. Jon Jantsch, Duct Tape Marketing. ? ?. Partnership Marketing. Outbound Phone Marketing. Email Marketing. Partnership Marketing.

Consulting 68

Consulting Advertising Case Interview Conference 68

1 to 1

AUGUST 31, 2020

Brands are finding out for themselves as they look to adapt to markets and customer behaviors that have been upended by the coronavirus pandemic. But what does it mean when the usual factors that drive customer loyalty—product, price, place, and promotion—have been stripped away or nullified?

Company 26

Company Retail Airlines Tools 26

Consultant Ninja

JULY 31, 2009

lawsuits, FDA policy, patent protections (longer or shorter), drug re purposing, marketing, etc.) The pharma piece (your #2) is a very difficult, but interesting business problem--How to reign in costs without dampening investment in important R&D, or without causing leading firms to completely exit in favor of friendlier markets?

Consulting 100

Consulting Oliver Wyman Management Insurance 100

Harvard Business

JUNE 12, 2018

The pervasive adoption of mobile devices has driven an explosion of contextual user information, including geolocation data, which has become a valuable resource for marketers. However, a lack of technical skill sets among marketers has made it difficult for them to use this data (when they have access to it) effectively.

Data 71

Data Media Guidelines Travel 71

Harvard Business

JANUARY 8, 2018

Past reforms of airlines, rail, and trucking regulation were, after all, set in motion by Democrats. First, retain regulations that support the basic rules of a market economy. With tax cuts now a done deal, Republicans are turning to regulatory reform to give economic growth a further boost. They must get their priorities right.

Government 71

Government Efficiency Airlines Financial 71

Harvard Business

NOVEMBER 1, 2017

We use market concentration as a proxy or a signal about whether a market is competitive. markets have in fact become significantly more concentrated over the past 20 or 30 years. One interpretation is that when a market gets more concentrated, that means it’s less competitive, so we have a problem.

Policies 71

Policies Airlines Industry System 71

The Crazy Lives of Consultants

JANUARY 29, 2010

We also provender the cheapest prices on the market. Do you think the best way to get the cheapest plane tickets is by calling the airline? Finding cheap airline tickets can be one of the most frustrating experiences that most of us learn very quickly. Understand how prices are set by airlines!

Consulting 40

Consulting Airlines Hotels Sales 40

Harvard Business

DECEMBER 20, 2016

The UN also agreed to slash emissions from the airline industry. President Obama, with his counterparts in Canada and Mexico, agreed to some aggressive regional targets on renewable energy and efficiency. For some, it’s about the commercial opportunity to appeal to a new or growing market of rights-focused consumers.

Energy 70

Energy Chemicals Banking Financial 70