Harvard Business

APRIL 12, 2017

United Airlines has leapt into a brand disaster of mythic proportions. The company’s stock lost hundreds of millions of market cap , but the damage to the brand (and future sales) may be far higher. United (and its airline peers) had better wake up fast to this new reality as well. Three themes seem critical.

Airlines 57

Airlines Video Operations Policies 57

Harvard Business

MAY 25, 2016

Aggregated total sales is a poor proxy because firms need to distribute inventory geographically, necessitating hyperlocal forecasts. The traditional way of solving this problem is using time-series econometrics with historical sales data. Improved pricing.

Data 53

Data Advertising Operations Case Study 53

Harvard Business

APRIL 11, 2017

Among those that have met that fate in recent months are initiatives at Target, Alaska Airlines, Coca-Cola, the New York Times, and Chubb. Is anyone responsible for ensuring these projects don’t fall through the cracks, or drop to the bottom of the sales force’s priority list?

Survey 60

Survey Groups Energy Research 60

Harvard Business

NOVEMBER 14, 2017

In 1992, to free-up warehouse space, the UK team promised free airline tickets to customers who purchased more than £100 worth of its products. customers in order to boost sales. A famous example is Hoover’s free flights promotion. A little later, the U.S. marketing team offered the same promotion to U.S.

Strategy 50

Strategy Strategy& Strategy Film 50

Harvard Business

SEPTEMBER 29, 2017

One global technology company my team works with, for example, discovered that, on average, its sales employees didn’t understand or know about 22% of its product features, even though they believed they did. Corporate training programs need to be redesigned to better engage learners and empower them to admit what they don’t know.

How To 37

How To Training Training Education 37

Harvard Business

NOVEMBER 21, 2016

Since 2001, English has been the international language of pilots and air traffic controllers, and airlines across the world have invested in English training programs for pilots, flight attendants, and other customer-facing staff. Recognize the need for personalized sector-specific training.

Industry 28

Industry Survey Training Training 28

Harvard Business

MAY 19, 2016

ADHD medication sales are growing rapidly, with annual revenues of $12.9 ” For Malcolm Gladwell, “the thing with doping is that it allows you to train harder than you would have done otherwise.” As the CEO of an airline, would you prefer to have a pilot on drugs if it decreased the probability of accidents?

Ethics 53

Ethics Exercises Study Policies 53

MishTalk

SEPTEMBER 13, 2015

The guidance from the State Council, China’s cabinet, calls for a shake-up of SOEs with share sales and management changes planned to reduce losses and improve efficiency, reported Xinhua, the official news agency, on Sunday. It should make for higher economic vitality, higher control, greater influence and SOEs will be more risk-resistant.”

Enterprise 28

Enterprise Guidelines Government Hotels 28

Harvard Business

JUNE 12, 2018

This entails identifying whether exposure to a certain promotion, ad, or specific touchpoint (such as a sales encounter) for a demographic can generate future sales. This can help increase short-term sales as well as build long-term brand loyalty. Mapping adds a new layer to this type of monitoring.

Data 31

Data Media Guidelines Travel 31

Harvard Business

JULY 20, 2016

To help these sellers get online quickly and address their objections to e-commerce, last year Amazon created Amazon Tatkal, a self-described “studio on wheels” that provides a suite of launch services, such as registration, imaging, cataloging, and sales training. But Amazon also had to adapt delivery and fulfillment.

Retail 28

Retail Productivity Accenture Transportation 28

Harvard Business

AUGUST 29, 2018

These products are typically not for sale, but they do go through a defined development process and provide clear business benefits. One airline paired its automation efforts with its customer service training so that agents could spend more time looking fliers in the eye and talking to them, and less time staring at a screen and typing.

Strategy 28

Strategy Strategy& Strategy Agile 28

Tsavo Neal

JANUARY 25, 2018

As a consultant, there is no better position to be in for sales conversations than that of the trusted advisor — a position that publishing your white paper helps you take. Knowing that your lead is interested in the topic of the white paper is critical information when coming up with your inbound sales outreach strategy.

Consulting 68

Consulting Advertising Case Interview Conference 68

MishTalk

JANUARY 20, 2015

For us housewives, this is welcome news for our daily shopping,” said Anita Mueller, who was perusing sales on Banhofstrasse, Zurich’s main thoroughfare, on Monday morning. Tours of Greece, Spain, Turkey, Italy and Portugal are all included in the sale, which is dubbed the “euro discount.” Even luxury stores are passing on the savings.

Banking 28

Banking Travel Hotels Retail 28

Management Consulted

APRIL 24, 2016

Boeing, however, changed course and began building home furnishings and boats to counteract its lack of aviation sales. By adding airmail planes to its fleet, in addition to servicing the rapidly expanding market for commercial airlines, Boeing saw sustained post-war success.

Culture 100

Culture Interviews Recruiting Recruitment 100

Tom Spencer

MARCH 21, 2020

The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. From airlines to banks we experience this all the time. For example, a top airline, Emirates, does not have a clear policy on whether backpacks are included separately in cabin baggage or not.

Banking 88

Banking Airlines Insurance Insurance 88

Tom Spencer

MARCH 21, 2020

The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. From airlines to banks we experience this all the time. For example, a top airline, Emirates, does not have a clear policy on whether backpacks are included separately in cabin baggage or not.

Banking 78

Banking Airlines Insurance Insurance 78

The Crazy Lives of Consultants

FEBRUARY 25, 2009

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Travel 45

Travel Consulting Fashion Hotels 45

The Crazy Lives of Consultants

JANUARY 29, 2010

Imagine how many sales or leads you can fulfil with this great gang of targeted visitors. These girls are very carefully chosen from different global locations and they are trained and groomed in such a manner that they can effortlessly satisfy all types of clients- from submissive to highly demanding.

Consulting 40

Consulting Airlines Hotels Sales 40